Customer Service Unit 3 Communication in the customer service role Session 4 Understand how to meet the needs of a diverse range of customers © Creating Careers Limited‚ 2012. All rights reserved. Page 1 of 1 Communicating with people who have language/speech difficulties Try and ask short questions that only require short responses. Don’t raise your voice unless requested as most speech-impaired customers can hear and understand. If you don’t understand‚ ask the person to repeat what
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Catherine is very loyal and supportive of Myrtle. Even though Myrtle‚ Catherine’s married sister‚ is having an affair with Tom‚ who is also married‚ Catherine supports their relationship. Catherine helps Myrtle hide the affair and allows Myrtle to tell Mr. Wilson‚ Myrtle’s husband‚ that she is visiting her (Catherine)‚ when she is actually visiting Tom. Although she supports Myrtle‚ she does get frustrated with the fact that Myrtle married a man that she did not love. On page thirty-four‚ Catherine
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because he was a very nice and cute kid who moved very gracefully for his age. He danced very maturely and even while watching the film‚ I had to question his age because he is fit and seems to know what he is doing. I thought he was funny because in the beginning he showed the camera many different tools that he uses to help stretch and practice and when he showed the tool that stretches his toes he told the camera “This one hurts a lot”. His relationship with Gaya was really sweet‚ all the way
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Subject: Business Strategy written case study Student Name: Yani Li Topic: Q7‚ Constellation is one of Foster’s major competitors in the world alcoholic beverages market‚ what do you see as the relative strengths and weaknesses of these 2 major competitors? Introduction: Strength and weakness are the two major components which attached to the internal environment analysis‚ internal analysis are relate to competencies‚ capability and resources within the organization. In this essay I will demonstrate
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brotherlyfigure Lennie who is bigger‚ stronger‚ but mentally disabled as well. But unlike the other farmers who are isolated‚ George and Lennie share a strong relationship which all the other farmers lack. The two benefited each other throughout the novel as they encountered many difficulties that affected them and pursued a dream in which no other farmer did. One of the most important things of what keeps George and Lennie together is their strong relationship. George
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a lot. But to no surprise she wasn’t there. Morgan and Blake knew what happened it was obvious‚ but drew wouldn’t accept It. He seemed a little sketchy. After searching literally everywhere in the town they decided to look in the forest near the campgrounds her grandmother took her to all the time. About fifteen minutes from the site they found Annabelle’s promise ring that drew gave her before they split. Blake was the only one who knew she still kept it with her. Morgan was not surprised at the
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readers‚ dropped a ‘veil’ over ‘their interior life’” (Rody 97). This “veil” represents obdurate ideals of white oppression exercised before and subsequently after the period of slavery. In Beloved‚ Morrison posits an erroneous assertion in the relationship between veils and slavery: And if she thought anything‚ it was No. No.
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! Corporate Strategy! E-Retailing Industry Analysis! Business Level Strategy! SWOT Analysis! Strategic Alternatives! Action Plan Began as one of the firstmajor companies to sell goods over the Internet Started as solely as an Online Bookstore Due to success diversified into many other product lines and services Multinational e- commerce company Worlds Largest online Retailer RETAIL NON-RETAIL Books‚ Music & Movies! ! Referrals/Commission! Consumer Electronics! Computer & Office
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Shakespeare’s timeless classic The Tragedy of Romeo and Juliet may come to mind‚ and rightfully so. Romeo falls madly in love with Juliet‚ which Juliet reciprocates‚ and they dedicate themselves to loving one another before meeting their tragic end. But what about Rosaline‚ Romeo’s girlfriend at the start of the play? In the beginning of the play‚ before Juliet showed up in Romeo’s life‚ Romeo took love for granted‚ and he tended to be a womanizer without putting much thought into love. He also felt obligated
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Markets 5 Course Introduction and Introduction to Strategy 5 Introduction to Strategy 5 Strategist’s Toolkit: Introduction Reading 5 Strategist’s Toolkit: Competitor Analysis Reading 5 Strategist’s Toolkit: Environmental Analysis Reading 5 Strategist’s Toolkit: Appendices Reading 5 Strategic Analysis 5 Strategic Analysis 5 The Strategist’s Challenge 5 Strategist’s Toolkit: Basic Tools 5 Fundamental Principle of Business Strategy 5 Competitive Markets 5 Competitive Markets
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