FIRST DEGREE PROGRAMME IN COMMERCE SECOND SEMESTER EXAMINATION – (MODEL QUESTION PAPER) Foundation Course II: CO 1221 – INFORMATICS FOR BUSINESS STUDIES (2010 Admissions onwards) Time: Three Hours Max. Weightage: 30 SECTION - A This section consists of four bunches of four questions each. Each bunch carries a weightage of 1. Answer all questions. I. Choose the most appropriate answer from the following.: 1. Unsolicited sending of bulk e-mail is referred to as: (a) Stalking (b) Spam (c) Phishing (d)
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The relationship of these two countries leading up to the war was very different on both sides. Hitler hated the Soviet Union thinking of it as Jewish led country trying to destroy Nazi Germany. Stalin acted with great paranoia when dealing with the Nazis he trusted them‚ while Hitler on other hand was scheming to destroy them. In 1939 the two countries signed the Molotov-Ribbentrop Pact or the Soviet and German nonaggression pact. This would guarantee peace for the next 10 years and the exchange
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Applying Blue Ocean Strategy in the Philippines: The case of Krispy Kreme It has been seven years since.W. Chan Kim and Renée Mauborgne came out with a book called The Blue Ocean Strategy. .In the Philippines‚ it is still relatively new. It is rather odd that a few companies have invested in adopting a strategy that would allow them to get out of.a situation where many businesses [...] Krispy Kreme Applies Blue Ocean Strategy It has been seven years since.W. Chan Kim and Renée Mauborgne
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COMMUNICATION STRATEGY Objective: The main objective here is to pacify the angry customer and regain his/her trust and good will for the company and its products. PAIBOC Analysis: Purpose: Pacify the angry customer and regain his/her trust and good will‚ prevent him/her from further badmouthing the company in public Audience: An angry customer Information: Express concern and regret the inconvenience caused‚ promise further investigation‚ short-term and long-term corrective actions taken
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Sonny’s brother represents someone who wants to be associated as a respectable member of society. He went to college‚ is a husband‚ father and a algebra teacher. Sonny is caught up in drugs and a prison sentence and nothing seems to be going in his favor. The separation not only in age‚
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maturing we find what is truly important and how we view ourselves. I feel that Connor Franta‚ the author of his autobiography A Work in Progress‚ best relates to Jem and Scout’s journey of growing up from To Kill a Mockingbird. Although Jem and Connor seem to relate more‚ Scout has a deeper connection rather than more than one connection. Connor Franta compares to Jem in understanding himself and seeing changes‚ as he compares to Scout by becoming more aware of how you view yourself and how others view
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1. Business strategy analysis Strategy analysis enables the analyst to understand the underlying economics of the firm and the industry in which the firm competes. Involves 3 key steps: 1. Industry analysis What economic factors drive the industry choice? Impact on profitability? 2. Competitive strategy How has the company positioned itself in the industry? 3. Corporate strategy Can the company create value across the range of its business? (Ability to exploit synergies‚ minimisation
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What is a customer service culture? If you look at companies lauded for their superior customer service‚ you almost always find that those companies create a culture that supports excellence in customer service. It ’s not that they simply train their employees in customer service skills. What they do is ensure that customer service is interwoven into everything the company does. Customer service excellence simply becomes the way things are done around here. In fact‚ the way things are done around
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HOSPITALITY INDUSTRY AND CUSTOMER RELATIONSHIP MANAGEMENT: The hospitality industry is a broad category of fields within the service industry that includes lodging‚ restaurants‚ event planning‚ theme parks‚ transportation‚ cruise line‚ and additional fields within the tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. “CRM”‚ or Customer Relationship Management‚ is one of the most important
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Genji and Heian-Kyo “When Emperor Kanmu (737-806) founded Heian-ky6 in 794‚ the new capital was meant to be the permanent bureaucratic and ritual seat of a strong‚ centralized‚ Chinese-style state” (Stavros‚ 1). Heian-Kyo was the capital of the Japanese empire from 694 to 1184. It had many strong Chinese-inspired architecture and styles‚ but deviated from the ideal in many ways. The character Genji from The Tales of Genji by Murasaki Shikibu is the son of the Emperor whoose “looks had an indescribably
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