Marta Encarnacao k1066116 ENCARNACAO K1066116 Marta Encarnacao k1066116 ENCARNACAO K1066116 OPERATIONS MANAGEMENT CATHAY PACIFIC OPERATIONS MANAGEMENT CATHAY PACIFIC JUNE 2012 EXECUTIVE SUMMARY CONTENTS INTRODUCTION…………………………………………………………………………………………………………………………………3 THE TRANSFORMATIONAL MODEL…………………………………………………………………………………………………….4 ON-LINE CHECK-IN……………………………………………………………………………………………………………………………..4 CHECK-IN AT THE AIRPORT…………………………………………………………………………………………………………………5 BAGGAGE HAN
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--------------------------------------- 1. Discuss briefly about customer retention strategies in customer relationship management. The various customer retention strategies are: A. Reducing Attrition Virtually every business loses some customers‚ but few ever measure or recognise how many of their customers become inactive. Most businesses‚ ironically‚ invest an enormous amount of time‚ effort and expense building that initial customer relationship. Then they let that relationship go
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Discuss two errors in attributions. Attribution‚ defined as assigning a quality or character to a person or an object‚ in the context of Psychology‚ refers to the classification of factors that affect behaviour. Behaviour is attributed to either or both dispositional factors and situational factors. Dispositional factors refer to the internal causes of an individual’s behaviour‚ whilst situational factors deal with the external causes of behaviour which can include the social setting and environment
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I have learned and releaerned much about managing the stress in my life. Getting a handle on my emotional intelligence is a key factor for me in stress management. I realized that is a department in my life that I need to drastically work on. I know that my success is meaningless if I am not happy. I used to make rash and unwise decisions due to my lack of emotional control and in a sense let them control me. I’ve had to delv into myself during unhappy times and learn to create my own happiness and
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Management Techniques for Fast Growth What is a Manager? Why does your department need a Manager? Do all departments in our organisation have Departmental Managers? Ie Customer Services‚ Number Matrix. Within Free Phones/ST1000 there are only 2 departments with managers‚ Mobile Sales and Insurance Sales. Both of these Departments can be considered sales that require the hands on leadership on a minute by minute basis we call Management. So why is this? Why does a Sales Department
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1-March-2005 05-03-001 SIG Combibloc - Supply Chain Innovations It was July 2002 and Theodore Streng‚ Head of Supply Chain Management (SCM) of SIG Combibloc‚ the second biggest supplier of aseptic packages for food and beverages just tried to prioritize the aspects he was about to present at the meeting of the executive committee on strategic positioning. The key issue of this meeting was the benchmark report which compared SIG Combibloc to its main competitor Tetra Pak. The results of
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Sentra Simulation Exercise The balanced scorecard is a business simulation with the sole objective of help you make decisions based on understanding the systematic linkages between operations in an organization as they pertain to the four components of the balanced scorecar Case: Sentra a) What were the key points that were critical to survival in the exercise? Forecast target for each measures which provides specific targets for assessing progress along the business unit’s strategic
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because we started off laughing but also both the client and myself knew what to expect. When it came to the techniques I used I felt that I did not show the ones from week seven to nine. This was just because the client never really gave me anything that I was able to truly use those techniques. Although I didn’t get to use those techniques I do think that I showed that I could grasp the techniques from other weeks. In this interview though I didn’t ask as many questions as the first interview this was
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forcing school foodservice directors to consider alternatives in food production. Also‚ there is a great concern about food safety‚ including Hazard Analysis Critical Control Point (HACCP) program implementation‚ and quality control that might be improved in centralized food production. If a change is to be made in the system‚ it is important to know what alternatives are available. In this chapter‚ information will be presented about: • Unique characteristics of foodservice • Flow of food
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visit the parks and what they will do while there. The Disney property in Florida includes 4 parks‚ 20 hotels‚ 27‚500 rooms‚ 160 miles of roads‚ and 56‚000 employees. Forecasting attendance and guest behavior helps plan for more than 1 billion customer interactions per year‚ and the purchase of 9 million hamburgers‚ 50 million Cokes‚ and tons of “tangible memories.” Planning begins with a 5 year forecast of attendance based on a combination of econometric models‚ experience-based models‚ extensive
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