Business and Management Tomorrow Vol. 2 No. 10 Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki Mahesh L‚ Faculty‚ Maharani’s Arts and Commerce College for Women‚ Mysore Amulya.M‚ Assistant Professor‚ Department of Studies in Business Administration‚ University Of Mysore‚ Mysore Abstract Exceptional customer service results in greater customer retention‚ which in turn results in higher profitability. Customer loyalty is a major contributor to sustainable profit growth. To
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1. INTRODUCTION Customer satisfaction is related to the human activity directed at satisfying human wants through the exchange of goods and service. Satisfying the customers occupies a most important position in business management. Customer satisfaction plays a crucial and critical role as it deals with customers and their needs. The major task of organization is to satisfy customers by meeting their needs and wants. The essence of organization is the customer and not the product shall be the
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research will try to answer) Distinctions in the Customer Satisfaction Levels between Southwest Airline Customers and Delta Airline Customers Executive Summary Success for commercial airline companies is determined by their profit and their profitability is increased by making the most of satisfying their customers and retaining loyalty. Survey results in 2007 indicated that “airlines have work to do to improving customer satisfaction‚” (AP‚ 2007). Delta Airlines ranked among the lowest
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Customer Satisfaction of Nokia Mobile Project Abstract The main objective of the project is to study the satisfaction levels of customers‚ Product awareness and Consumer Behavior with reference to NOKIA mobile handset users. Nokia has played a pioneering role in the growth of cellular technology in Pakistan‚ starting with the first-ever cellular call more than a decade ago‚ made on a Nokia mobile phone over a Nokia-deployed network. Nokia started its Pakistan operations in 2000
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Title: Discuss the four dimensions of customer service in a company. Give examples to illustrate your points. It is known to us‚ “in each industry‚ the customer is god‚ is operator’s food and clothing parents.” This tells us that customers are important to organizations. With the current intense competition in logistics nowadays‚ most companies can provide high quality goods‚ even are willing to cut down prices if reasonable. However‚ how can suppliers gain a competitive advantage when high quality
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INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction is the
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CUSTOMER’S SATISFACTION ON EXTREME OUTDOOR ACTIVITIES IN DAVAO CITY A Thesis Presented to the Faculty of the Hotel and Restaurant Management College of Business Administration University of Mindanao Davao City In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Hotel and Restaurant Management Kimberly A. Grumo September 2013 APPROVAL SHEET This Business Research entitled “CUSTOMER’S SATISFACTION ON EXTREME OUTDOOR ACTIVITIES
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Extension Counters. The Bank has a network of over 4055 ATMs providing 24 hrs a day banking convenience to its customers. This is one of the largest ATM networks in the country. The Bank has strengths in both retail and corporate banking and is committed to adopting the best industry practices internationally in order to achieve excellence. CUSTOMER SATISFACTION IN AXIS BANK CORPORATE SOCIAL RESPONSIBILITY (CSR): As an integral part of society‚ the Bank is aware
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Old Navy and Piperlime. Every day‚ Gap Inc. looks for new ways to connect with customers around the world‚ providing value to their shareholders and to make a positive contribution in the communities where Gap Inc. does business. Gap Inc brands have a simple‚ common purpose: "to make it easy for people to express their personal style" (Gapinc.com 2007). Gap Inc. constantly evolves each brand to better meet their customers ’ needs through innovative and inspiring design; through convenient and engaging
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Bajaj Pulsar is a motorcycle brand owned by Bajaj Auto in India. The two wheeler was developed by the product engineering division of Bajaj Auto in association with Tokyo R&D [1] and later with motorcycle designer Glynn Kerr. Currently there are five variants available‚ with engine capacities of 135 cc‚ 150 cc‚ 180 cc‚ 200 cc‚ and 220 cc. Previously it was also offered with a 200 cc DTS-i oil cooled engine‚ which now has been discontinued. Instead a new version Pulsar 200NS was launched in 2012.[2]
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