1.0 TITLE OF THE STUDY Customer Satisfaction in the Tourism and Hospitality Industry: Analysis on service quality and service failure 2.0 BACKGROUND OF THE STUDY / INTRODUCTION Customer satisfaction plays a crucial role for success and survival in today’s competitive market. Customer satisfaction is considered a prerequisite for customer retention and loyalty‚ and obviously helps in realizing economic goals like profitability‚ market share‚ return on investment‚ etc. (Scheuing‚ 1995; Reichheld‚
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As most people spend the majority of their life at work job satisfaction is an important element of everyone’s individual well-being. “Job satisfaction is a positive feeling that one gets about a job resulting from an evaluation of its characteristics (Robbins‚ S. P.‚ & Judge‚ T. A. pg. 75‚ 2013).”The top five factors and why they are important to me would have to be job security‚ relationship with co-workers‚ safety with in the work place‚ compensation / pay‚ and benefits. Job security Job security
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Attempting to understand the nature of job satisfaction and its effects on work performance is not easy. For at least 50 years industrial/organizational psychologists have been wrestling with the question of the relationship between job satisfaction and job performance. Researchers have put a considerable amount of effort into attempts to demonstrate that the two are positively related in a particular fashion: a happy worker is a good worker. Although this sounds like a very appealing idea‚ the results
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AND SOCIAL SCIENCES www.ijbmss-ng.com International Journal of Business‚ Management and Social Sciences Vol. 2‚ No. 1‚ 2011‚ pp. 24-32 © 2011 MultiCraft Limited. All rights reserved The influence of leadership styles on employees’ job satisfaction in public sector organizations in Malaysia M.L. Voon1*‚ M.C. Lo2‚ K.S. Ngui1‚ N.B. Ayob2 1 School of Business and Design‚ Swinburne University of Technology Sarawak‚ MALAYSIA 2 Faculty of Business and Economics‚ University of Malaysia Sarawak
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Methods to measure job satisfaction It is very important for companies that their employees are satisfied and happy with their job‚ because this leads to a higher working morale. This again leads to a higher output and performance of the workers as well as lower overall costs‚ which is profitable for the company. So everybody benefits from a positive working atmosphere. There are a various number of ways how employers can measure the job satisfaction of their employees. The most common ways are:
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experiential value on customer satisfaction with service encounters in luxury-hotel restaurants Cedric Hsi-Jui Wu a‚ Rong-Da Liang b‚* a b Department of Business Administration‚ National Dong-Hwa University‚ Hualien county‚ Taiwan Department of Marketing and Logistics Management‚ National Penghu University‚ Penghu County‚ Taiwan A R T I C L E I N F O A B S T R A C T Keywords: Experience marketing Service encounter factors Experiential value Consumer satisfaction Exactly how the restaurant
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choice affects socioeconomic status‚ friends‚ political values‚ residence location‚ childcare‚ job stress‚ and many other aspects of life. And while income is important in both career selection and career longevity‚ so are achievement‚ recognition‚ satisfaction‚ security‚ and challenge. A person has a choice in calling work a job or a career. This decision usually accounts for factors such as time and interest the person puts into the work. In most cases‚ the work will be considered a job when the
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CUSTOMER DISSATISFACTION By: Suhaib Isam Almomen 200717810-214.98. For: Mr. Ian Davison English Teacher English 214 Descriptive Abstract: This report discuss the causes and negative effects of customer dissatisfaction. It suggest a number of solutions to help eliminate or at least reduce the consequences of customer dissatisfaction. Table of Contents LIST OF ILLISTRATIONS………………………………………………………………………2 INTRODUCTION………………………………………………………………………………...3 I. BACKGROUND………………………………………………………………………………
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Myer and Allen (1997). Job satisfaction and employees’ attitude have an effect to the capacity and productivity at the workplace directly. People who are very satisfied with their job often work greater effective or lack of absenteeism‚ quitting job and late for work or lethargy. In Vietnam‚ thank to profound globalization‚ people has especially cared about diversity in organization’s culture and doing many researches to understand more about the level of job satisfaction and attitudes toward work
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What Factors Are Most Important to Your Job Satisfaction? Gilberto Carreras Kaplan University Introduction Now days everyone needs a job‚ Men‚ Women‚ Teens and everyone has different opinions on their job satisfaction. Based on my opinion and my research I will present what five factors that are important to me in the job force. There is so much that people wants from their jobs‚ however every day employers are cutting benefits and the employee does not have a choice‚ just to accept it. What
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