achieve an agreed goal or objective in the context of a service industry |11-12 | |P3.2- Demonstrate appropriate product and/ or service knowledge and customer care |12 | |P3.3-Explain and rationalise decision made to support-achievement of agreed goal or objective |12-13 | |P4.1-Explain how own managerial and personal skills will support career development in a service industry |13 | |P4.2-Devise a development
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adventurous and she dreamed about a city that had lights. Doon was quiet and he wanted to save the city from going into complete darkness. The Mayor was greedy and selfness and tried to arrest Lina and Doon for telling the truth about Looper a man who work for the Mayor and was stealing from the city. Once they discovered that the City of Ember was underground the whole time the book was a mystery. City of Embers Summary The City of Embers is about underground city that was
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activities to achieve desired outcomes. A manager is someone who works with and through other people by co-ordinating their work activities to accomplish organisational goals. (Robbins‚ Stagg‚ Coulter‚ 2003‚ p.10) This definition states‚ the fundamental responsibility of a manager‚ is to accomplish the organisations objectives by ’getting things done through people’. There are however several ways of conceiving managerial responsibilities‚ as a ’manager’ can be viewed from many different positions
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believe this change was introduced for the benefit of the corporations as it is really important for organizations to get more than 75% of the votes cast. I certainly agree that this will make a change to the way in which corporation run themselves‚ as it is the chairman’s main responsibility to lead the board to ensure it operates effectively and fully discharges its legal and regulatory responsibilities in order to have an effective running organization hence this change is really important. Board-level
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distinguishes three strategies that businesses pursue to gain and maintain competitive advantages in their various product-markets: i. overall cost leadership; ii. differentiation—building customer perceptions of superior product quality‚ design‚ or service; and iii. focus‚ in which the business avoids direct confrontation with its major competitors by concentrating on narrowly defined market niches. 2. Robert Miles and Charles Snow identified another set of business strategies based on a business’s
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The Developing Manager (Unit 7) Ferdousi Uddin Introduction There are certain skills that need to be learned in order to assess the potentiality of someone in becoming a manager. This assignment aims to achieve this by understanding principles and practices of management behaviour‚ reviewing own potentiality as a prospective manager via stimulations and role plays and how to show managerial skills within a business and services context. Then finally‚ addressing and analysing a real
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INTRODUCTION Over the past decades‚ the concepts of power and communication in organizations have been given regular‚ empirical attention within the management literature. There is a close connection between leadership and power. People follow leaders because they have power and people will follow them‚ the leaders get the power to lead. French and Raven (1959) identified that the power bases that managers can use are aimed to influence employees which include two types of personal power: expert
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A product manager investigates‚ selects‚ and develops products for an organization‚ performing the activities of product management. A product manager considers numerous factors such as intended demographic‚ the products offered by the competition‚ and how well the product fits with the company’s business model. Generally‚ a product manager manages one or more tangible products. However‚ the term may be used to describe a person who manages intangible products‚ such as music‚ information‚ and services
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workers bring experience‚ judgment‚ a strong work ethic‚ and commitment to quality. AGE 1. Effect of age on turnover the older we get the less likely we will quit because the are limited job opportunities and we are also sitting on higher benefits. 2. Effect of age on absenteeism older employees‚ lower rates on unavoidable absence AGE 3. Effect of age on productivity most of us belief that job performance declines with age. 4. Effect of age on satisfaction tends to increase
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Marketing Research Contents Preface 10 12 1.1 1.2 1.2.1 1.2.2 1.3 1.3.1 1.4 1.4.1 1.4.2 1.5 1.6 Introduction to marketing research: Scientific research approach and Problem definition Introduction Marketing Research The need for marketing research Marketing research defined Scientific marketing research process Phase wise marketing research process Defining a problem The importance of defining a right problem Converting management dilemma into research question What
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