The Perfect Call Generator allows agents to deliver the best customer service experience by: * Being themselves * Following general guidelines‚ not verbatim scripts * Personalizing the call * Partnering with the customer The intent of the Perfect Call Generator is for agents to be smart‚ friendly‚ and fast to provide best-in-class customer support: Smart Agents use the information at their fingertips (e.g.‚ product configuration‚ customer tenure‚ and technical skill level) to anticipate
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Why is the Rate of Teenage Depression So High? Depression has become an over whelming issue for teenagers in the past few years. In the 70 ’s‚ 80 ’s and 90 ’s teenage depression was not often heard of and wasn ’t really ever talked about. In 2013 20% of teenagers will experience teenage depression. (Teen depression statistics‚ 2013) If one person in the family has a problem with depression‚ this could effect back onto the whole family. Researches have found that not only teenage depression has
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Why Calcium nutrition is so important? Calcium is one of the most important minerals that body needs in order to function properly and to maintain optimal health‚ especially when it comes to bone. Calcium is used in so many ways throughout the body. It is necessary for contracting muscles‚ forming and strengthening bones and teeth‚ conducting nerve impulses throughout the body‚ blood clotting‚ maintaining a normal heart beat as well as other important processes. Calcium performs a number of basic
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When Macbeth says‚ “why do I yield to that suggestion” (1.3.134)‚ his foreshadowing highlights why Macbeth’s mind can follow such foolish decisions. Shakespeare had actually meant to make the reader feel sorrow for Macbeth in this part of the speech due to the fact that Macbeth can be easily fooled and directed
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pants‚ shorts‚ tops and jackets designed for athletic pursuits. As of February 2009‚ the company’s branded apparel is sold in 113 stores across Canada and United States. This paper intends to study Lululemon Athletica from the point of view of Organizational Theory and analyze its structure‚ culture‚ value generation functions and understand what efforts and strategies have contributed to Lululemon’s exponential growth in the highly competitive athletic apparel market. Furthermore‚ the strategic objectives
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Chapter 5: Flow Rate and Capacity Analysis 5.1 Objective Chapter 3 introduced the three basic building blocks of process flow namely the (average) flow time‚ (average) flow rate and (average) inventory. It is followed by a sequence of three chapters‚ 4‚ 5 and 6‚ which examine each one of these measures individually. Chapter 5 is concerned with flow rate analysis and issues of capacity. The major managerial concept discussed in the in the chapter is that of the bottleneck. We use the notion
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at humor in life and laugh at it. Comedies usually show a hilarious scene for people to enjoy and laugh at. Many scenes which has a outburst of crazy and ridiculous moments will not usually happen in our daily life‚ but its fun to enjoy. For example‚ Ace Ventura: pet detective the character is looking for a missing dolphin‚ he goes into an aquarium to look for some clues and he gets on top of a tank and falls into a shark tank and when he came back out of the tank his clothes is ripped into
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Critiquing Research II Broward College NUR4165 DR. Davis April 19‚ 2013 Critiquing Research II Research Design In the Journal of Clinical Nursing’s article “Incidence and risk factors for pressure ulcers in the intensive care unit” a prospective‚ non-experimental‚ quantitative design is used. The design was suitable to verify the occurrence of pressure ulcers within 48 hours of admission and indentify possibilities for pressure ulcers grade 2-4 in a long-stay surgical Intensive Care Unit
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of the key terms‚ and the limitation of the study. 1.1 Background of the problem 1.1.1 Background of communication Hampto‚S and Webber (1999‚pg204)they defined communication as the exchange of thoughts ‚messages or information between sender and receiver and inference of meaning. According to H.F Moore and F.B Kalupa (2005 :84-85) communication is the process of transmitting meaning between individuals. All human society is founded upon the human beings’ capacity
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artifact or by attendance‚ every human being constantly participates in the process of communication Defining Communication Communication means exchange of ideas‚ views‚ opinion‚ understanding‚ feelings‚ emotions‚ facts or information between two or more persons by any sources or medium. Communication is not only the essence of being human‚ but also a vital property of life… - John A. Piece Communication is broadly defined as interaction of thoughts‚ exchange of ideas and building proper
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