Title: Relationship between customer satisfaction and high level of service quality: Case study of Tesco store. ABSTRACT Customer satisfaction is the prerequisite for making relationships. Like any other service industry the retail industry is facing a rapidly changing market. Many researchers found numerous strong evidences which show most of the departmental stores fail to deliver customers’ desired service. High level of service quality resulting in satisfied customers is the key to sustainable
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An Analysis on Customer Care Strategy of Southwest Airline |Prepared by: |Name | |SN: |ID number | |Class: | | |To: |Your tutor
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CLEANLINESS 3. REAL WELCOME & THANK YOU 4. HOSPITALITY GESTURES 5. CUSTOMER COMPLAINTS & RECOVERY 6. SECURITY 7. GOOD COMMUNICATION & FOLLOW-UP 8. BIRTHDAY PARTIES 9. LOCAL STORE MARKETING (LSM) 10. PRODUCT AWARENESS AND COMPANY INFORMATION 1 11 28 32 37 42 50 56 58 64 1. INTRODUCTION 3. The One-Day Course The final stage of your development will involve your attendance on the Customer Care Course. Attending the one-day Customer Care Course will give you an opportunity to further improve and develop
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under the Branch Account Manager (BSSM)‚ Mr. Goni. There I was constantly in touch with the bank’s customers where I got a chance to observe the customers’ behaviors and listen to all their complaints. I also got the opportunity to interview them at that point. This point was beneficial for me as I could directly observe the manager-customer dynamics and how the service quality varied with each new customer. Shahjalal Islami Bank Limited was established as a public limited company on 1st day of April
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in Theological Education by Extension. • • Education by extension Subject covered‚ Introduction to Biblical Theology‚ Preaching‚ Church History‚ Introduction to the New Testament & Old Testament‚ The Gospel of Mark and Jeremiah. 2003 United Micro-Care Systems‚ Nairobi Certificate in Computer Studies. • Subjects covered‚ Introduction to computers‚ Ms-dos‚ Ms-Windows 95/98‚ Ms-Word 97/2000‚ Ms-Excel 97/2000‚ Ms-Access 97/2000‚ Ms-PowerPoint 97/2000. Presbyterian Church of East Africa‚ Dagoretti Parish
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Customer care Caring about your customers — and showing it through your service — gives you a high return on the time‚ effort and money you invest. Loyal customers are well worth nurturing. They buy more‚ more regularly. And the cost of selling to them is almost nil‚ whereas finding new customers is an expensive business. Satisfied customers will recommend your product to others. Dissatisfied customers will complain about you to an average of ten other customers and potential customers
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THE IMPACT OF TEAM WORK ON CUSTOMER SERVICE QUALITY A CASE STUDY OF NATIONAL CURRICULUM DEVELOPMENT CENTRE‚ UGANDA DRONYI SILVER WANI 08/U/6906/PLE/PE A RESEARCH PROPOSAL SUBMITTED TO THE SCHOOL OF MANAGEMENT AND ENTREPRENEURSHIP IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF BACHELOR OF PROCUREMENT AND LOGISTICS OF KYAMBOGO UNIVERSITY APRIL 2012 CHAPTER ONE 1.0 INTRODUCTION This chapter includes the background of the study‚ statement of the problem‚ purpose
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not only do I enjoy playing cricket I also love to follow various cricketing events worldwide. May passion has reached to an extent that if I were to pursue a career besides being a graphic designer‚ cricket would have been my second option. Dissertation is a great platform to explore our interests as it helps in learning more about our passion. As a cricket player/fan I have always been curious to learn more and more about this game. Therefore‚ relating that to my academics‚ I thought of incorporating
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DISSERTATION REPORT Talent Management in the IT Sector 02 March 2012 Submitted By: Divya Bawa Faculty Guide: Ms Kirti Singh BBA (Gen) Assistant Professor Enrolment No: A3906409038 Amity School of Business Acknowledgement I would like to express my sincere gratitude towards Dr. Alka Munjal‚ Director Academics‚ Amity University‚ Uttar Pradesh. Apart from the efforts by me‚ the success of my dissertation report depends largely on the encouragement
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in Information Technology organization. The importance of this proposed research is that currently IT companies are experiencing increased global competition and parameters like complexities of the product‚ different markets‚ customer focus‚ high quality of product‚ decision making and integration among various business units in the global environment and the environment in which the firm operates are the issues of concern. Traditional quality tool in IT systems are not capable
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