Successful CRM: Turning Customer Loyalty into Profitability By Bob Thompson CEO‚ CustomerThink Corporation Founder‚ CRMGuru.com [pic] October 2004 Compliments of: [pic] Copyright © 2004 RightNow Technologies. All Rights Reserved. Executive Summary Customer relationship management (CRM) gained recognition in the mid-1990s‚ primarily driven by its perception as information technology (IT). However‚ not enough attention has been given to the fundamental drivers of CRM success:
Premium Customer relationship management
for any degree. Signed……………………………………………………….. (Candidate) Date ………………………………………………………….. STATEMENT 1 This dissertation is being submitted in partial fulfilment of the requirements for the degree of: …………………………………… (i.e.: MBA‚ MSc‚ MA etc) Signed……………………………………………………….. (Candidate) Date ………………………………………………………….. STATEMENT 2 This dissertation is the result of my own independent work and investigation‚ except where otherwise stated. Other sources are acknowledged by
Premium Human resource management Performance appraisal Management
Introduction: As one of the largest British owned beer retailer and brewer‚ Greene King has been playing a leading role in local beer industry for over 200 years. This report aims to discover Greene King’s business status by analyzing the company’s annual reports and conclude recommendations for potential investors based on the results. In order to evaluate the company’s performance and potential‚ the report focused on ratio analysis‚ (including profitability‚ efficiency‚ liquidity‚ gearing and
Premium Financial ratio Asset Ratio
ANGLO-MEXICAN FOUNDATION/COLLEGE OF ST MARK AND ST JOHN Exploring the use of authentic materials with young adult learners focused to learn vocabulary. Dissertation submitted in part-fulfilment of the requirements for the University of Exeter B.Ed for Serving Teachers (Hons) English Language Teaching Beatriz Díaz de Contreras September 2003 BA/Bed Honours (Exon.) Abstract Although I have always liked to use authentic materials in class‚ I had never had the opportunity to
Premium Education Language acquisition Teaching English as a foreign language
MBA RESEARCH METHODS Dissertation Proposal Submission Date:12/10/2009 LOYALTY AND CUSTOMER RELATIONSHIP MANAGEMENT IN TESCO PLC. CONTENT PROVISIONAL TITLE……………………………………………………………...4 1. INTRODUCTION……………………………………………………………...….4 1.1. The Importance Of Customer Relationship Management………4 1.2. Retail Industry…………………………………………………………...5 1.3. Tesco……………………………………………………………………...7 2. LITERATURE OF VIEW……………………………………………………..….7 2.1. Customer service……………………………………………………
Premium Scientific method Research Quantitative research
ANALYSIS OF SERVICE QUALITY AND CUSTOMER SATISFACTION‚ AND ITS INFLUENCE ON CUSTOMER LOYALTY. (Passengers Survey of Domestic Full Service Airlines Company “Garuda Indonesia” in Indonesia) Mohamad Rizan Management Department of Economics Faculty‚ State University of Jakarta‚ Indonesia dr_rizan@yahoo.com ABSTRACT The aims of research are : 1) Analyzing service quality‚ customer satisfaction and loyalty of full service airlines company (Garuda Indonesia) in Indonesia‚ and 2) Testing
Premium Airline
supplier to customer. Supply chain activities transform natural resources‚ raw materials and components into a finished product that is delivered to the end customer. In sophisticated supply chain systems‚ used products may re-enter the supply chain at any point where residual value is recyclable. Internal Supply Chain Figure: 1.1- An illustration of a company’s supply chain; the arrows stand for supplier-relationship management‚ internal SCM and customer-relationship
Premium Supply chain management Supply chain
Impact of the Subprime Crisis on the Global Financial Crisis: The Case for Effective Risk management in the Banking Industry in the UK Introduction The purpose of this chapter is to provide an overview of the whole dissertation and what it proposes to do. It will examine the dissertation title and provide a background on the topic in order to influence the development of the rest of the work. The major aim of this chapter is to be able to provide a brief explanation of what the title is all about and
Premium Subprime mortgage crisis
1. Background of HCF HCF was established in year 1974. It started as a family-owned business and grew into a public listed company in early 2007. HCF is a contract manufacturer in clothing. It provides high quality clothes for mainly European and American fashion houses. HCF is not producing its own label. The clothes manufactured by HCF are all under clients’ own labels. To support its production‚ HCF owns three factories which are located at Butterworth‚ Jitra and Chieng Mai. The first factory
Premium Factory Profit
AIRPORT PRIVATIZATION ON PROFITABILITY‚ EFFICIENCY‚ COMPETITION AND AERONAUTICAL CHARGES Name: Course: Lecturer: Date: Declaration I hereby declare that this dissertation is my original work and has not been submitted in any other university or institution of learning for academic purposes. The ideas contained in this dissertation are my own unless where acknowledged‚ cited and appropriately referenced. Name:..................................... Signature................................
Premium Airport Privatization