INTERNATIONELLA HANDELSHÖGSKOLAN HÖGSKOLAN I JÖNKÖPING Customer Loyalty Research - Can customer loyalty programs really build loyalty? Bachelor thesis within Business Administration Author: Kellgren Cecilia Moradi Ladan Romppanen Maiju Tutor: Jönköping Johansson Anette‚ Raviola Elena January 2007 JÖNKÖPING INTERNATIONAL BUSINESS SCHOOL Jönköping University Kundlojalitets forskning - Kan lojalitetsprogram verkligen skapa lojalitet? Kandidat uppsats inom Företagsekonomi Författare:
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Organizational Behaviour Stephen P. Robbins San Diego State University Timothy A. Judge University of Florida Timothy T. Campbell University of Dubai . Financial Times Prentice Hall is an imprint of Harlow‚ England • London • New York • Boston • San Francisco • Toronto • Sydney • Singapore • Hong Kong Tokyo • Seoul • Taipei • New Delhi • Cape Town • Madrid • Mexico City • Amsterdam • Munich • Paris • Milan Contents Preface Guided Tour Acknowledgements Publisher’s acknowledgements
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Engineering Master Dissertation in International Marketing Master Dissertation in Strategic Management and Leadership The Analysis of Challenges and Opportunities in Brand Extension Authors: Chen Si Jia 891028-4986 Gu Jing 880711-T284 Supervisor: Gabriel Awuah Date of Submission: 31 May‚ 2012 Acknowledgements We would like to firstly thank our supervisor‚ Professor Gabriel Awuah‚ for his constant support and inspiring advices during the whole process of this dissertation. We would like
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In this short story‚ Barn Burning‚ Faulkner writes about the conflict between loyalty to one’s family and loyalty to honor and justice. Sarty had to choose between what was right from wrong‚ while his father‚ Abner Snopes continues to go down the wrong path. The Snopes family has moved serval time because of Abner’s unacceptable behavior. I feel that Abner’s action takes on a more affected meaning‚ as if he is trying to send a message. Abner despises wealthy people; he feels like people are out to
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1. Introduction EM and its implication to stakeholders of the firm is one of the important branches in Accounting Academic Literature. Jensen & Meckling (1976) described Managers are entrusted by Owners for their Wealth in Corporate settings via agency cost to maximise wealth of Owners. Managers engage in EM practice through contractual relationship that provides them as stewards man of principal’s i.e owners wealth. Healy & Whelan (1999) defined EM as “EM occurs when managers use judgement
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Title: Analyse how a company of your choice keeps its existing customers? Introduction It is said that customers’ loyalty is of great importance for the survival of a certain company in order to retain its existing customers. As Hultén (2007: 256) suggests‚ considering customers and customer-centric views is vital to understand how markets are developed‚ maintained and operated. Customer loyalty is widely seen as a key determinant of a firm’s profitability. It’s a common fact that it costs more to acquire
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Building Dissertation 443 Topic Proposal Assignment BUILDING DISSERTATION 443 TOPIC PROPOSAL Title: LEAN SIX SIGMA: Analysis of its use within the Supply Chain of Oil and Gas Construction projects in Western Australia Name: Student Number: Unit Name: Email Address: Date Submitted: Daniel Foley 15487960 Building Dissertation 443 d_foley_@hotmail.com 27th March 2014 Word Count: 933 URL (if applicable): Curtin University of Technology By submitting this assignment‚ I declare
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Social Sciences (IJFPSS) ISSN:2231-9484 IJFPSS‚ Vol 3‚ No.4‚ pp. 63-70 ‚Dec ‚ 2013 DOI:10.14331/ijfpss.2013.330037 http://dx.doi.org/10.14331/ijfpss.2013.330037 S. Khani The Relationship of Appliance Consumer Personality Trait‚ Brand Personality‚ Brand Loyalty and Brand Equity in the Mobile Phone Industry Sajad Khani*1‚ Seyyed Mahdi Imanikhah2‚ Hamed Gheysari3‚ Seyyed Saadat Kamali4‚ Tahereh Ghorbanzadeh5 1 Faculty of Management‚ Allameh Tabatabaei University‚ Tehran‚ Iran 2 Faculty of Management
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Beowulf Beowulf was written by a Anglo-Saxon Scop‚ or storyteller‚ and tells a story about a hero‚ Beowulf‚ who comes to help the Danes fight the dreaded Grendal. Beowulf is a classic epic hero and is honored by being passed down in the story. Beowulf embodies the ideals of conduct in the Anglo-Saxon culture by being loyal‚ seeks fame and glory‚ and performs brave deeds. Beowulf is loyal to the Geats (which is his people)‚ the Danes (Hrothgar’s men)‚ and Anglo-Saxon
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Abstract Customer loyalty programs are the currently used methods by companies to increase their revenues and customer relationship as they act as value sharing tools to improve the customer’s perception of the organization. This method is used because to every organization‚ loyal customers are treated more precious than the company assets. To retain these customers‚ companies implement several strategies and techniques. To study the influence and impact of these programme on the customers
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