Management Decision Emerald Article: A reconceptualization of mentoring and sponsoring Earnest Friday‚ Shawnta S. Friday‚ Anna L. Green Article information: To cite this document: Earnest Friday‚ Shawnta S. Friday‚ Anna L. Green‚ (2004)‚"A reconceptualization of mentoring and sponsoring"‚ Management Decision‚ Vol. 42 Iss: 5 pp. 628 - 644 Permanent link to this document: http://dx.doi.org/10.1108/00251740410538488 Downloaded on: 26-10-2012 References: This document contains references to 54 other
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TO DETERMINE THE LEVEL OF CUSTOMER SATISFACTION IN DAYSTAR UNIVERSITY CAFETERIA A project submitted to the School of Business and Economics in partial fulfillment of the requirement for the course Research Methodology BUS 213X Daystar University Nairobi‚ Kenya By Mark Reuben Gathigi 08-1064 November 2012 DECLARATION In presenting‚ this research in partial fulfillment of the requirements of the course code BUS 213X – Research Methodology from Daystar University‚ I declare that this
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Vol. 18‚ No. 8‚ 915 –925‚ October 2007 Determinants of Customer Satisfaction in a Multi-Channel B2B Environment RITA MADALENO‚Ã HUGH WILSONÃÃ & ROGER PALMER† Ã AC Nielsen‚ Lisbon‚ Portugal; Ã Ã Cranfield School of Management‚ UK; †Henley Management College‚ UK ABSTRACT This study set out to ascertain the impact of channel satisfaction and multi-channel integration on relationship quality‚ as measured by overall customer satisfaction‚ within a multichannel B2B environment. The sparse previous
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A study on customer satisfaction –with reference to big bazaar Hyderabad (group of future group) Paper prepared by Dr K.Chokkaiah Associate professor Dept of Public Administration and HRM KakatiyaUniversity Warangal‚ Gone Rajesh & Veldandi Ramchander Rao Assistant professors Jayamukhi institute of technological sciences Narsampet Warangal A Study on Customer Satisfaction –With Reference To Big Bazaar Hyderabad (Group of Future Group) ABSTRACT *Dr K.Chokkaiah **Gone
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Lister‚ W. D. (1997)‚ Sri Lanka’s tea industry: succeeding in the global market. World Bank Discussion Paper‚ No. 368. Washington D.C. Andersen‚ O. and Buvik‚ A. (2002)‚ Firm’s internationalization and alternative approaches to the international customer/market selection. International Business Review 11. 347-363. Ayal‚ I. and Zif‚ J. (1978)‚ Competitive market choice strategies in multinational marketing. Columbia Journal of World Business. 13 (Fall)‚ pp. 72-81. Backstrom‚ L. (2002)‚ Industrial
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delivery channel by which to conduct banking activity‚ for example‚ transferring funds‚ paying bills‚ viewing checking and savings account balances‚ paying mortgages‚ and purchasing financial instruments and certificates of deposit. An internet banking customer accesses his or her accounts from a browser--software that runs Internet banking programs resident on the bank’s World Wide Web server‚ not on the user’s PC. (Sam Ian) Electronic banking can be defined as the provision of banking services and the
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Business and Management Tomorrow Vol. 2 No. 10 Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki Mahesh L‚ Faculty‚ Maharani’s Arts and Commerce College for Women‚ Mysore Amulya.M‚ Assistant Professor‚ Department of Studies in Business Administration‚ University Of Mysore‚ Mysore Abstract Exceptional customer service results in greater customer retention‚ which in turn results in higher profitability. Customer loyalty is a major contributor to sustainable profit growth. To
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1. INTRODUCTION Customer satisfaction is related to the human activity directed at satisfying human wants through the exchange of goods and service. Satisfying the customers occupies a most important position in business management. Customer satisfaction plays a crucial and critical role as it deals with customers and their needs. The major task of organization is to satisfy customers by meeting their needs and wants. The essence of organization is the customer and not the product shall be the
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Kapil Gupta Viral marketing of digital products using social media Dissertation presented for the Degree of Masters of Business Administration at the University of Edinburgh Business School‚ May 2011 Acknowledgements I would like to thank my supervisor‚ Tony Kinder‚ for all of the help and guidance he has given me over the course of the project‚ from the initial idea through the research and writing stages through to the conclusion. It would have been impossible to complete this project
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INTRODUCTION Customer satisfaction is an important factor of every organization .the market should measure and monitor satisfaction on going basis when a person satisfied of product‚ he gets more than what he expected .In this project deals only the customer satisfaction on Airtel service According to Philip Kotler‚ “satisfaction is a person’s feelings of pressure or disappointment resulting from product’s perceived performance (outcome) in relation to his or her expectations. Customer satisfaction is the
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