Assignment on SERVICE FAILURE AND SERVICE RECOVERY Few months back my experience with ICICI bank helped me identify with these concepts. Service failure can occur on multiple dimensions. A core service failure occurs when a customer is not able to avail the service one has paid for. A service encounter failure occurs when customer interaction with employees of a firm leave the customer feeling negative about the firm. I experienced the first type of service failure. In March 2010‚ while
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Organisational theory is especially useful for people who manage organisations‚ or who aspire to do so in the future. But whether or not you are a manager‚ if you work in public health‚ you will be working with organisations - hospitals‚ charities‚ local and national government etc - and so you need to understand them. It enables the manager to see that his or her organisation and its problems are rarely wholly unique. Usually‚ much of value can be learned from examining the behaviour of other
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BIOGRAPHY Samudragupta (ruled 335-380) is the second leader of the Gupta Dynasty‚ who introduced the Golden Age in India. He was a kindhearted ruler‚ an incredible warrior and a supporter of expressions. Samudragupta‚ child of Chandragupta‚ was maybe the best ruler of Gupta administration. His name shows up in the Javanese content ’Tantrikamandaka’. In any case‚ the most itemized and real record of his reign is safeguarded in the stone mainstay of Allahabad‚ formed by Harisena‚ the court artist
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ESTJ My type is ESTJ I think the description of this type is like me in many ways but all. As this type I think I would be most compatible with other people who are the opposite of my type‚ because as you know opposites attract. Before I explain who my companions are I want to talk a little bit of what my type is like. ESTJs primary mode of living is focused externally‚ where they deal with things rationally and logically. There secondary mode is internal‚ where you take things in via your five
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Within Murasaki’s Tale of Genji‚ the arts play an enormous role in the lives of the characters both in and outside of the court. The ability to compose or appreciate the art forms‚ specifically music‚ correlates to the character’s status and ability‚ whereas being unable to do these shows inferiority in the character in ways such as romantic appeal. Within the story‚ there are many characters who are gifted musicians‚ extending beyond just instruments suchs the koto or flute but‚ are able to sing
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The traditional profit maximizing theories of the firm have been criticised for being unrealistic. As a result‚ alternative theories of the firm were introduced (Sloman & Sutcliffe‚ 2001). One of the alternative theories of the firm is Growth maximization. Following are the main motives for the firms to grow: The cost motive: A growth maximising firm can lower its long run average costs by exploiting economies of scale and economies of scope. Economies of scale come into effect when increasing
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WORKERS CHARACTERISTICS AND ATTITUDES 1. The Japanese establish identities that incorporate friends‚ relatives and coworkers in an open way to share feelings and improve on weaknesses. The workers relationship within the work group is very important psychologically. On the other hand‚ U.S. workers are for the most part individualist and strive to appear as macho and self sufficient as possible. 2. The Japanese also have a very strong sense of nationalism and believe that they are superior
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Language is a means of forming and storing ideas as reflections of reality and exchanging them in the process of human intercourse. Language is social by nature; it is inseparably connected with the people who are its creators and users; it grows and develops together with the development of society. Language incorporates the three constituent parts ("sides")‚ each being inherent in it by virtue of it’s social nature. These parts are the phonological system‚ the lexical system‚ the grammatical
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Argentina is a very delightful place. The country of Argentina is much different from the United States in many ways. They have beautiful nature and geography. Argentina has diverse climate and vegetation. Argentina has many different landforms that benefit them in many ways. They also have many major landforms that have pretty sights to see. Argentina is also a very big country. The location of Argentina is a great location with great weather. They have a shape that isn’t that similar to any other
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Bamboo may visually appear like a simple plant‚ that isn’t much different nor capable of more than other plants. However‚ bamboo is a unique species of plants‚ and this is evident‚ as it is capable of absorbing carbon dioxide and releasing up to 30% more oxygen into the atmosphere than the typical hardwood trees. Moreover‚ bamboo is capable of surviving in harsh conditions‚ such as the Himalayas and doesn’t require any fertilisers for efficient growth‚ as its own dead leaves acts as a fertiliser
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