Chapter 2 The Nature of Services Distinctive Characteristics of Service Operations In services‚ a distinction must be made between inputs and resources. For services‚ inputs Are the customers themselves‚ and resources are the facilitating goods‚ employee labor‚ and capital at the command of the service manager. Thus‚ to function‚ the service system must interact with the customers as participants in the service process. Because customers typically arrive at their own discretion and with
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The Synopsis of movie “RAISE YOUR VOICE” Name : Robby Lumenta Teacher : Mr. John Billy Author : Kathryn Lasky Movie title : Raise Your Voice SYNOPSIS In one occasion‚ Hillary Duff rolled as Terry Fletcher who was a talented singer‚ got a chance to join the music class from one of the best music school in Los Angeles. She got a scholarship after her brother‚ Paul‚ sent a video to that music school. Paul made a great short documentary video about terry. But before he knew‚ he died accidentally
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Stage 1: Rejection in Human Nature It is human nature to have a fear of rejection. Consequently‚ humans want to be liked and accepted. Kevin Betts’ experiment on the different approaches of rejection shows just that. He performed an experiment that included a group of three participants. They were to play a game that could only be won if two of the three people teamed up and left the other out. There are two claims made by this article. First‚ that when others form a team and the third is not included
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The Dark Knight (Costume) Christopher Nolan’s distinctive use of Joker’s costume is greatly significant to the narrative of “The Dark Knight”; it provides insight to the iconic super villain of “The Joker” and highlights how this portrayal is modernised in comparison to past ones‚ showing how the super villain role has changed in superhero films. As with Jokers in all media types Health Ledger keeps with classic green‚ orange and purple attire. This strong‚ bright colour use is used to contrast
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Kevin VanOrd’s review of The Sims Medieval was descriptive and to the point. If I were a gamer I would expect the level of detail that is given throughout his review. Because I am not a gamer‚ I appreciated the continued comparisons to other Sims games. While VanOrd seems to be a fan of Sims‚ his disappointment in The Sims Medieval is apparent. In this review he sets a negative tone right from the beginning. He states that while playing this game “You’re hearing about someone else’s grand adventure
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and Padden drew on their individual experiences as being deaf to illuminate the culture and life of deaf Americans‚ myths‚ and their everyday life (Armstrong‚ 2005). The essay centers on the authors’ articulation in the book "the deaf in American voices" to explore the authors’ biases. It focuses on how people can be deaf and not deaf as well as the essence of the deaf community in making
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Topic: Passive Voice Materials: Power Point Presentation‚ Paper and Pen. Objectives: At the end of the lesson‚ students are expected to be able to: 1. Familiar with the structure of Passive Voice. 2. Classify Passive sentences easily. 3. Convert Passive from Active. Review: Active Voice Motivation: (5~10 minutes) The students will be separated into groups. The teacher will display some pictures and the students are expected to compose active voice sentences from the
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Literary Analysis Nate deCorpo Adv.comp R/1 Soft Voice of the Serpent‚ a short story by Nadine Gordimer tells of the most bizarre relationship which a man‚ who has lost his leg‚ has with a wounded locust. When the man who is still trying to accept his own injury‚ notices that the locust has also been handicapped by the loss of a limb‚ he feels an instant connection towards the locust. Now that the man has found something else which has to deal with the same thing he
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In the chapter “Democracy and Political Voice”‚ the author wishes to answer the question “Is it a problem for American democracy that some have no voice and others speak loudly and clearly?”(pg. 2). Through his writing‚ he proves to readers that it is a problem that different people have unequal voices within the American democratic system but he also shows that it is reality that has a direct relationship to other sources of inequality within the United States. He makes a point that it doesn’t not
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On the other hand‚ the video of “The voice of Latino Immigrants” challenges the common assumption about the attitude of the Latino on integrating into the American culture. The video tries talks about how hard the Latino is trying to eliminate the label of “invasion” and address the communication issue through learning the American culture and receiving the education. Not only the children prepares for the education of the English‚ the adult or even the housewife are also learning to speak the English
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