1. How does Ikea generate customer loyalty? IKEA’s view of value creation and delivery assists customer loyalty by creating a strong brand culture. Nowadays‚ people are becoming brand conscious thus helps IKEA in retaining more customers. The company is customer oriented which make its products based on consumer needs. IKEA sells stylish furniture at such a low price that is really affordable and more people buys it‚ which in turn increases sales and customer loyalty. Customer loyalty is all about
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SALES AND DISTRIBUTION MANAGEMENT ASSIGNMENT MORGAN & BOSS OFFICE EQUIPMENT DIVISION SUBMITTED BY ANGANA (F13005) ASHISH CHANDY (F13015) CHRISTINA IMMACULATE (F13021) DHANYA ANN ROY (F13025)
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IKEA Individual Case Analysis Introduction IKEA‚ one of the world’s top furniture retailers was officially founded in 1943 when 17 year old Ingvar Kamprad started a local catalog company using some money his father gave him (Moon‚ 2004‚ p.1‚ para.1). The company started selling furniture in 1947 and over the years has grown to establish a global presence to include the United States (U.S). Success in the U.S. didn’t come immediately for IKEA when it opened
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IKEA Strengths • IKEA have a strong internationally known brand attracting key demographic customer groups. • The IKEA business model is unique in its construction and execution with little direct competition on a like for like basis. • Success has been driven from the price architecture offering value to the customer in innovative but functional products. • Despite the large shed operations IKEA operate there is a degree of specialist knowledge within key product areas where purchases are
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This is an organisational structure of the Service Office of IKEA Netherlands which is located in Amsterdam and has 150 employees. The managers of every IKEA store in the Netherlands report to the Service Office. The Service Office has as goal to support the management of all the IKEA stores in the Netherlands‚ it doesn’t have as a goal to check how the stores are being managed. At the Service Office the Retail Manager is the boss. The following managers report directly back to him:
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a day trip to the store or orders products online‚ they marketing strategy seems to reach the masses and is working at all levels. The hype of a store opening in an area causes a mad rush to the store for months after the opening. If there were an IKEA in every area‚ the way Walmart is‚ the excitement and store traffic would diminish at stores. The cost of opening each store‚ the price to deliver to all the stores‚ holding inventory in stock for longer periods possibly after being the trend of the
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Retail Channel Producer Mattel was one of the first to utilize independent monitoring of its manufacturing facilities and make findings available to the public. Informationweek.com stated that "Mattel can meet demand because it spent the last few years paying a lot of attention to software and processes that simplify its supply chain‚ cut costs‚ shorten cycle times‚ and bring more science to the art of meeting customer demand." With headquarters in El Segundo‚ California‚ Mattel has
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TABLE OF CONTENTS 1 Theoretical Analysis 3 1.1.Background 3 1.2 Literature review 3 1.2.1 Click and Mortar Strategy- integration of two channels 4 1.2.2 Transaction-based and trust-based strategy 6 1.2.3 Corporate website & e-commerce system 7 1.2.4 Summary 9 2 Strategy analysis 11 2.1 Business idea 11 2.1.1 Business Model 12 2.1.2 Vision 14 2.2 Global Strategy 14 2.3 Future challenges 15 3 Web site analysis 16 3.1 Informative communication 16 3.2 Structure
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Operations Management Critical Evaluation of Relevant Issues - IKEA case � TABLE OF CONTENTS 2Executive Summary � 2Introduction � 2Company profile and Situational Analysis � 3Growth and profitability � 5Culture � 5Goals � 5Competitors � 5SWOT analysis � 6PESTLE Analysis � 6Political Analysis � 6Economic Analysis � 6Technology Analysis � 7Sociological Analysis � 7Legal Analysis � 7Environmental Analysis � 7Input-Transformation-Output � 8Corporate Objectives � 9Quality � 10Speed
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Ikea invades America (1) Compare IKEA to a traditional furniture store I would like to compare IKEA and traditional furniture store in terms of the SWOT analysis: Strength: Ikea has established strong branding with wide range of stylish products. It focus on offering low-priced and affordable furniture. The furniture is easy to assemble and ship. It offers one-stop shopping and featured the amenities as playrooms for children and Swedish cafes‚ bank and enough parking spaces. It creates a friendly
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