CUSTOMER SATISFACTION SURVEY OF NEPAL SBI BANK Your responses are anonymous and confidential. 1. Gender 1. Male [ ] 2. Female [ ] 2. Age 1. 30 years and below [ ] 2. 31-40 years [ ] 3. 41-50 years [ ] 4. Over 50years [ ] 3. What is your primary occupation? 1. Business Man [
Premium Financial services
ABSTRACT The British mobile phone market has grown considerably over the previous years and is regarded to be one of the largest mobile markets in Europe in terms of both the number of subscribers and the revenue of mobiles which exceeded £15.4 billion in 2008. With the rapid growth of the market and due to the high competition amongst the mobile networks in the UK‚ customer satisfaction is required to be considered by those companies in order to retain their customers satisfied
Premium Mobile phone
Egypt Egypt CUSTOMER SATISFACTION SURVEY At Dove‚ we’re always looking for new ways to keep our valued customers happy. Could you please take a moment to complete the following questionnaire and give each item a rank. Name: Gender: Occupation: Location (Address and Contact info): Age: What is the most attractive thing that would make you prefer Dove over competitive products? ……………………………………………………………………………… Very dissatisfied | Dissatisfied | Neither | Satisfied |
Premium Unilever Advertising Glycerol
A Case Study in Creative Approaches to Customer Satisfaction Surveys Background The Washington Suburban Sanitary Commission (the Commission or WSSC) is a bi-county agency in Maryland established to provide water supply and wastewater treatment services for approximately 1.7 million people in Montgomery and Prince George’s Counties. WSSC has a service area of almost 1‚000 square miles‚ and serves about 430‚000 accounts. Ascellon’s work on this project was guided by three critical objectives that
Premium Sampling Water Sample size
Customer satisfaction survey: Outback Steakhouse Customer Satisfaction Survey Customer satisfaction survey: Outback Steakhouse Overview Outback Steakhouse is a multinational restaurant chain operating throughout the United States and in 18 other countries including Australia‚ Malaysia‚ Singapore and many more countries worldwide‚ (Outback Steakhouse‚ 2013). In most basic terms‚ Outback Steakhouse could be described as an Australian themed steakhouse
Premium Customer service Customer Types of restaurants
1.1Customer Satisfaction What is customer satisfaction? Customer satisfaction refers to how satisfied customers are with the products or services they receive from a particular agency. The level of satisfaction is determined not only by the quality and type of customer experience but also by the customer’s expectations. A customer may be defined as someone who: •Has a direct relationship with‚ or is directly affected by your agency and •Receives or relies on one or more of your agency’s services
Premium Insurance Health insurance Health economics
MEMBER SATISFACTION SURVEY Dear Sir/Madam‚ The British Council Library is conducting a survey to measure the satisfaction level of our members. Kindly send us the filled questionnaires as your responses are very valuable to us. A short summary of the survey results will be provided to you as soon as possible. (Please tick the box which is applicable to you in the place provided) PERSONAL INFORMATION Name (Optional): ____________________________________ Gender: _____________ Age: _____ Education:
Premium Academia Library science Higher education
.................................................................. 2 QUESTIONNAIRE ........................................................................................................................................... 3 RESULTS GATHERED FROM SURVEY ............................................................................................................. 5 DISCUSSION ON RESULTS.................................................................................................................
Premium Management Employment
References: Chappell‚ Lindsey‚ (1989) "Sales Climate Chills Mall Fever" Automotive News‚ August 7‚ p. 1. Defrancesco‚ Brian (1990) "Bucks From the Future‚" Ward ’s Auto Dealer‚ March‚ pp. 20-27. Ferron‚ J.‚ and Jake Kelderman‚ Betting on the Franchise‚ 1984‚ NADA. Jackson‚ Charles‚ (1990) "Local Black Dealers Are Here to Survive‚" The Cincinnati Enquirer‚ November 27‚ section D p.1. Maynard‚ Roberta‚ (1990) "No Train‚ No Gain‚" Automotive Executive‚ April p. 25. NADA (1990) "Project 2000
Premium Automotive industry Volkswagen Group Average
from each customer (National Business Research Institute‚ 2009) Customer satisfaction has been a subject of great interest to organizations and researchers alike. The principal objective of organizations is to maximize profits and to minimize cost. Profit maximization can be achieved through increase in sales with lesser costs. One of the factors that can help to increase sales is customer satisfaction‚ because satisfaction leads to customer loyalty (Wilson et al.‚ 2008) When a consumer/customer
Premium Profit Factor analysis Customer service