Research Title: Relationship between customer satisfaction and high level of service quality: Case study of Tesco store. ABSTRACT Customer satisfaction is the prerequisite for making relationships. Like any other service industry the retail industry is facing a rapidly changing market. Many researchers found numerous strong evidences which show most of the departmental stores fail to deliver customers’ desired service. High level of service quality resulting in satisfied customers is the key to
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“A Leader is a Dealer in Hope” Napoleon Bonaparte. As a law student with a vast variety of future careers‚ I have chosen the path of a world Leader. A world Leader simply doesn’t become a President or a politician. According to me a word leader is an individual who can stand up for the world. However‚ to be heard clearly to the world‚ I have decided on rising up to the highest I could reach in Sri Lanka which is the role of the President. Therefore‚ my Case Study will be on the career plan of
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Composition II 07 July 2013 Phone Addicted? In today’s modern society it seems that people are becoming more phone dependent each year. According to Global Mobile statistics 694.8 million smart phone shipments were recorded worldwide and is expected in 2016 to increase by 17.9% making it 1‚342.5 million shipments. Despite the huge amounts of orders for smart phones‚ it is still almost impossible to calculate the number of people who are addicted to cell phones. Some people might simply lie to
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researches and academicians have defined customer’s satisfaction in their own way. Satisfying customers is always a challenging job for anyone. Customer satisfaction means providing goods and services to the customer which meets their level of expectation. So‚ neglecting customer and their demand can be dangerous for the existence of the organisation. That is the significant reason why companies are paying attention to the customer satisfaction today (Harkiranpal Singh‚ 2006). Similarly‚ researcher
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As most people spend the majority of their life at work job satisfaction is an important element of everyone’s individual well-being. “Job satisfaction is a positive feeling that one gets about a job resulting from an evaluation of its characteristics (Robbins‚ S. P.‚ & Judge‚ T. A. pg. 75‚ 2013).”The top five factors and why they are important to me would have to be job security‚ relationship with co-workers‚ safety with in the work place‚ compensation / pay‚ and benefits. Job security Job security
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Business! For Everyone! Creamline’s ice cream products are indeed delicious‚ but you won’t find them in your favorite supermarket. This is because Creamline’s primary distribution system is the network of sari-sari stores scattered all over the country‚ says Martinez. As its contribution to nation-building‚ says Madrid‚ Creamline has come up the Instant Negosyo concept. For a small amount of money‚ a sari-sari store owner can be a retailer of Creamline products. All he needs to do is purchase
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PRELIMINARY EXAM IN CHANNEL MANAGEMENT CHANNEL MANAGEMENT HISTORY OF PROCTER & GAMBLE: Procter & Gamble Co.‚ also known as P&G‚ is an American multinational consumer goods company headquartered in downtown Cincinnati‚ Ohio‚ United States. Its products include pet foods‚ cleaning agents‚ and personal care products. Prior to the sale of Pringles to the Kellogg Company‚ its product line included foods and beverages.[2] In 2012‚ P&G recorded $83.68 billion in
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RETAIL HEARTBEAT Pulse Report: Channel blurring In a fiercely competitive environment‚ retailers can win market share by better addressing shoppers’ and consumers’ evolving needs. Faced with budget constraints and higher food and fuel prices‚ many shoppers are trimming basket size to save money while making more frequent trips to nearby drug‚ dollar and grocery stores‚ according to new analysis from SymphonyIRI Group. In turn‚ drug and dollar retailers have boosted their food and beverage offerings
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PHY124- C1 date performed: 5/22/13 Rousselle Molina date submitted: 5/29/13 ELECTRIC FIELD MAPPING I. ABSTRACT: In the Electric Field Mapping‚ we used charged electrodes to create an electric field on a glass tray with a piece of linear graph paper attached to the bottom. We tested several simple electrode positions by moving the probes and drew equipotential lines based on the voltage difference. We then confirmed that the equipotential lines run perpendicular to electric field
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Questionnaire “Social Networking” A. Dear Respondents: We‚ the students of San Pablo Colleges‚ are pleased to inform you‚ that we are conducting a study on social networking and its effect on our lives. In this regard‚ we shall need your help in gathering the data that we need by simply answering the questions given below. We are giving in advance our deepest gratitude and thanks for your cooperation. Thank you. B. Respondents Profile Name: _____________________________________ Age:
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