Chapter 2 LITERATURE REVIEW Chapter – 2 Literature Review R esearch has indicated that service quality has been increasingly recognized as a critical factor in the success of any business (Parasuraman et al.‚ 1988) and the banking sector in this case is not exceptional. Service quality has been widely used to evaluate the performance of banking services (Cowling and Newman‚ 1995). The banks understand that customers will be loyal if they receive greater value than from competitors
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International Journal of Economic Practices and Theories‚ Vol. 2‚ No. 1‚ 2012 (January)‚ e-ISSN 2247 – 7225 www.ijept.org Current and Future Trends in Tourism and Hospitality. The Case of Greece by Soultana (Tania) Kapiki Alexander Technological Educational Institute of Thessaloniki tkapiki@tour.teithe.gr Abstract. This paper identifies some of the current and future trends affecting the tourism and hospitality industry‚ including globalisation‚ guests’ safety and security‚ the importance of offering outstanding
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{{For|the Indian television series based on the book|Malgudi Days (TV series)}} {{Infobox book | | name = Malgudi Days | image = Malgudi Days.jpg | caption = ’ ’Italic text ’ ’ | author = [[R. K. Narayan]]f | illustrator = | cover_artist = | country = [[India]] | language = [[English language|English]] | series = | genre = [[Short asdary|Short story collections]] | publisher = [[Indian Thought Publications]] | release_date
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accepted fact that the rich and the famous‚ and the political figures and royalty have always moved the seasonal trends of fashion. The advertising media also contributes equally to update us about the daily style checks. Fashion in India‚ a land rich in culture and tradition‚ has evolved through the centuries. This country‚ rich in culture represents a kaleidoscope of changing trends and traditions. Here‚ clothes perform different functions depending on the occasion. Be it festivals‚ parties‚ profession
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Human Resource Restructuring Trends 1. A number of firms are changing the way the functions are performed. For example‚ some companies are restructuring HR for reasons‚ such as time pressures‚ financial considerations‚ and market pressures. This restructuring often results in a shift in terms of who performs each function. Organizations still perform the majority of a firm’s HR functions inside the firm. Adjusting to HR restructuring trends—who performs the human resource management tasks? 2. The
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How far do these sources suggest that young Henry VIII was an impressive figure as a king? In the 16th century an impressive figure of a king would mean that he demonstrated power both physically and economically and a good education. However as source two suggests‚ Henry might be considered less than impressive as he shows insecurities. A stronger argument though is that Henry did demonstrate the features of an impressive king as he had all the attributes listed above which is clear from all three
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Job Engagement: Why It’s Important and How to Improve It Darryl R. Roberts and Thomas O. Davenport eople who are engaged in their jobs— those who are enthusiastic and involved in their day-to-day work—tend to do better work. This statement makes intuitive sense to most people and is our basic premise in this article. We cover three main questions related to this premise. First‚ what specifically does job engagement mean? Second‚ what is the economic case for the importance of job engagement—in other
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......5 EBITDA Margin..........................................................................................................6 Return on Shareholders’ Equity...................................................................................6 Return on Total Assets.................................................................................................7 Return on Capital Employed.......................................................................................7 Profitability Ratios
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Trends In Hospitality Sector Hospitality is all about offering warmth to someone who looks for help at a strange or unfriendly place. It refers to the process of receiving and entertaining a guest with goodwill. Hospitality in the commercial context refers to the activity of hotels‚ restaurants‚ catering‚ inn‚ resorts or clubs who make a vocation of treating tourists. Helped With unique efforts by government and all other stakeholders‚ including hotel owners‚ resort managers‚ tour and travel
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Hospitality Management 18 (1999) 427}442 Operational issues and trends in the hospitality industry Peter Jones School of Management Studies for the Service Sector‚ University of Surrey‚ Guildford‚ Surrey‚ UK Abstract This article makes some predictions about the future by considering operational issues in the "rst part of the next century. Hospitality operations management is considered at two levels * the "rm level at which strategic operations management takes place; and the unit level
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