Providing customer service Since our restaurant can exists only because of customers‚ and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food‚ beverage and service. Without our customer we don’t have a restaurant‚ they are the only reason we are here. As a result‚ taking care of our customers is our highest priority‚ in fact a privilege‚ never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints
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extremely busy and tries his best to type in as fast as possible ending up in putting up wrong quantities…. Also be sure about the price of the particular item you have selected as they DO NOT HAVE REFUND policy. They don’t provide “cash back” services neither do they reverse your credit card entry…. All they do is issue credit notes worth the price of products you want to return. And please keep in mind that the validity of such credit notes are extremely low.. I had to almost fight with them to
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A PRELUDE TO JOB SATISFACTION Employee job satisfaction and retention has always been an issue to debate with regards to achieving a high level of productivity within an organization. Job satisfaction is best defined as a set of feelings and emotions employees associate with their work. It is an attitude which is inversely related to behaviors such as absenteeism and staff turnover. In theory‚ an organization with employees that display behaviors of high absenteeism and turnover as a result of
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Job Satisfaction in The Work Place In today ’s job market‚ faithfulness to any organization depends on an individual ’s attitude towards his/her company or employer as it pertains to job satisfaction. According to Locke‚ job satisfaction by definition is "[ a] pleasurable or positive emotional state resulting from the appraisal of one ’s job or job experience". Locke then goes on to define the definition by saying job satisfaction stems from " feeling and cognition" (Locke 1976). What we
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to deal with the impatient customer‚ and how training the employees to treat this kind of customer‚ to make this professional and effective‚ we will use some useful tool and way‚ which including training need‚ training design‚ development and implementation‚ also‚ training outcomes and needs assessment will be mention. Customer service and good customer service: Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a series of activities
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BIG CINEMAS CUSTOMER SATISFACTION SURVEY 2010 MARKET SURVEY ON CONSUMER SATISFACTION SUBMITTED TO: KAM K. NGAITHE SUBMITTED BY: MUNINDRA PANDEY FPG0911/037 INDIAN BUSINESS ACADEMY Page 1 BIG CINEMAS CUSTOMER SATISFACTION SURVEY 2010 ACKNOWLEDGEMENT My sincere thanks to Prof. S.K.Singh for guiding & advising me in the process of making the report. I thank him for the encouragement that he gave me while completing this project. I also wish to thank Mr. Kam Khansiam Ngaithe (Theater
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Modern Applied Science; Vol. 6‚ No. 7; 2012 ISSN 1913-1844 E-ISSN 1913-1852 Published by Canadian Center of Science and Education Job Satisfaction of Faculty Members of Universities in Pakistan: A Case Study of University of Sindh-Jamshoro Anwar Ali Shah G. Syed1‚ Nadeem Bhatti2‚ Sabir Michael3‚ Faiz M. Shaikh4 & Hina Shah5 1 2 3 4 5 Business Administration & Pro-Vice Chancellor‚ University of Sindh‚ Jamshoro‚ Pakistan Head of Faculty‚ North American College‚ Toronto‚ Ontario‚ Canada PAF
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definition of job satisfaction can be broadly stated as the positive feeling about a job resulting from an evaluation of its characteristics. In this case‚ we have seen three different people‚ in different kinds of job‚ who are truly satisfied with their job. 1. Do you think only certain individuals are attracted to these type of jobs or is it the characteristics of the job themselves that are satisfying? When we talk about an individual‚ or certain group of individuals‚ job satisfaction solely depends
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CDWP Competency Framework for the Customer Insight Profession Delivering a Professional Service Delivers a professional service that contributes to organisational effectiveness by: Delivering a Customer Focused Service Develops and delivers customer-led services by: Analysing‚ Improving and Changing Analyses and uses evidence to inform improvement and deliver change by: Managing People and Performance Manages people and resources‚ and applies project and programme management techniques
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International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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