Quality Management Principles in Travel Agency By: Ihsan Raharjo - 7085271 Definition of Customers: There are two kinds of customers that can be considered for a travel agency. The first is the public‚ in which this also has several types of customers that have different needs and expectation. The second is corporate customers‚ they have more specific needs which is related to the needs of their business and how the travel agency can support it. Definition of Products: Products that is offered
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ALLAMA IQBAL OPEN UNIVERSITY ISLAMABAD (Department of Business Administration) TOTAL QUALITY MANAGEMENT (890) CHECKLIST SEMESTER: SPRING 2011 This packet comprises the following material: 1. Text Book (one) 2. Course Outline 3. Assignment No. 1‚ 2 4. Assignment Forms ( 2 sets ) In this packet‚ if you find anything missing from the above mentioned material‚ please contact at the address given below: Mailing Officer Services Block No. 28 Allama Iqbal Open University
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I found your post about the lean methodology intriguing and informative. It helped me to have a better understanding of a clinic use for this type of approach to quality improvement in nursing care. Working for the state government means that budgets are tight and there is no room to be wasteful with resources. Richardson et al. (2014) identify certain principles of the Lean process that can be transposed into the healthcare setting. The principles of waste elimination‚ consistent workflow‚ staff
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AEREN FOUNDATION’S Maharashtra Govt. Reg. No.: F-11724 AN ISO 9001 : 2008 CERTIFIED INTERNATIONAL B-SCHOOL MARKS: 80 SUB: TOTAL QUALITY MANAGEMENT N.B.: 1) All questions carries equal marks. 1. Which of the gurus would be the father of quality control? Which had the greatest impact on management? Which is noted for robust design? 2. Write your personal philosophy or creed? 3. List and explain the six most important factors that influence consumer purchases? 4. What
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Strategic Quality Management Strategic Quality Management (SQM) is the process of establishing long-range quality goals and defining the approach to meeting those goals (Juran and Gryan‚ 1993: page 38). In order for an organization to succeed against its’ competitors‚ they will need to apply SQM. This will help them to implement continuous improvement within the company. “SQM also requires values and principles‚ system thinking‚ positive leadership‚ internal and external customer satisfaction‚
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Do you remember your first day in the university? Well‚ I remember my first day I was waiting all the summer to start at the university and my new life. I felt happy because I was going to start studying what I want but at the same time I was very nervous because it was my first day in the university and I didn’t know any person so welcome to my life as a college student that change my life forever and also the best experience in my life. In the first day I was lost and I had to ask one person
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|MBA 513 – Project Cost Management | |Project Manager: Manager or Leader? | |How the collaboration of management and leadership skills makes a great Project Manager. | | Ednaline Concepcion | |12/12/2009
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1.0 Total Quality Define total quality & quality. Total Quality: an approach of doing business that attempts to maximize the competitiveness of an organization through the continual improvement of the quality of its products‚ services‚ people‚ processes‚ and environments Quality: a dynamic state associated with products‚ services‚ people‚ processes‚ and environments that meets or exceeds expectations and helps produce superior value. List the elements of total quality 1. Strategically based: Comprehensive
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During a typical trip to the doctor‚ you will see shelves full of folders and papers devoted to the storage of medical records. Every time you visit‚ your records are created or modified‚ and often duplicate copies are generated throughout the course of a visit to the doctor or a hospital. Take a look at your doctor’s office and chances are you’ll see a bevy of clerks bent over desks filled with paper forms‚ mostly insurance claim documents. The majority of medical records are currently paper-based
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Total Quality Management Notes UNIT I INTRODUCTION 9 Introduction - Need for quality - Evolution of quality - Definition of quality - Dimensions of manufacturing and service quality - Basic concepts of TQM - Definition of TQM – TQM Framework - Contributions of Deming‚ Juran and Crosby – Barriers to TQM. Introduction The definition of quality depends on the role of the people defining it. Most consumers have a difficult time defining quality‚ but they know it when they see it. For example‚ although
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