CAFÉ GIO BAC (Northern Wind Coffee) 10 Cong Truong Quoc Te St. Dist. 3‚ HCM City Tel: 08. 3827 4769 Fax: 08. 3827 7822 Email: giobac_hcr@yahoo.com On the 24th of March‚ we visited a small restaurant around the corner of Pham Ngoc Thach Street for the purpose of observing the quality and level of customer service this restaurant had. For the sake of adding in another couple of eyes and improving our information findings‚ we had a student who recently graduated
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Jennifer Varavithaya September 21‚ 2012 MISM Hardrock Café Case: 1. What problems did the Rank Group find with the Hard Rock’s three main internal information systems (restaurant operations‚ merchandising‚ and financial)? Why was this a problem? [table – indented white bullets answer why] Restaurant Operations | Merchandising | Financial | * Different owners/franchisers implemented own restaurant management systems * No standards = hard for corporate to analyze sales
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.Operations Management at Hard Rock Café Identify how each of the 10 decisions of operations management are applied at Hard Rock Cafe. 1. Design of goods and services: Hard Rock Cafe’s tangible product is the food that they produce. Creating and testing of the products for customer satisfaction and cost efficiency is pivotal to its success. Customer recommendation plays an important role for HRC to improvise their food‚ music and services. 2. Quality:‚ HRC makes sure that quality people have been
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1. The Broadway Café History The café‚ I inherited from my grandfather is located Downtown Raleigh‚ NC on the Fayetteville Street. The café offers many different kinds of specialized coffees‚ teas‚ a full service bakery‚ and homemade sandwiches‚ soups‚ and salads. My grandfather first opened the Broadway Cafe in 1952 and it has been a local hotspot for many years. Unfortunately the business has been declining for the last five years and inevitably is going to hit the wall soon if some staple measurements
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For the following case: • View the Video Case for Chapter 3 for OMMyLab • Bulletize the following (so that the case can be understood fully from your bullets and not have to read the case) • Clearly articulate the question(s) you are answering before providing you answer • Quantitative Issue The manager is trying to evaluate how a new advertising campaign affects guest counts. Using data for the past 10 months (see the table) develop a least squares regression relationship and then forecast
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Cafes Monte Bianco Case Context: The company located in Milan‚ Italy. It was found by Mario Salvetti as a manufacturer and distributor of premium finest coffees. The company faces a hard decision that may affect their future. The company wants to know whether or not they should keep working in the same investing. An important meeting was there among the top management team’s members to discuss the future of the company. The company’s performance was good in 2000. Profit was shown
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Starbucks VS City Café Starbucks‚ CITY CAFE‚ the two types of operations are designed for different consumers. Consumers have two different attributes‚ each with their own consumer behaviors and consumption patterns. Starbucks is the most secret. Starbucks‚ the largest coffeehouse company in the world‚ with 20‚891 stores in 62 countries‚ including 13‚279 in the United States‚ 1‚324 in Canada‚ 989 in Japan‚ 851 in China‚ and 806 in the United Kingdom‚ is an American global coffee company and coffeehouse
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Hard Rock cafe was found in 1971‚ and from that point of time‚ Hard Rock applies the famous concept “experience economy” to its global business. The concept focuses on three main strategic points: custom meal from the menu; eating with special rock music; and targeting on tourists. 70% Hard Rock’s customers are from tourism (Heizer & Render‚ 2010). However‚ economic crisis makes Hard Rock change that strategy by widening customer target. While tourism is affected much by economic fluctuations‚ number
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health care products and medicine. Customers can buy both over-the-counter and prescription medication at a drug store. It is not uncommon for drug stores to carry other frequently used household products and merchandise. The terms pharmacy and drugstore are often used synonymously; however‚ while they may appear to have some similarities‚ there are vast differences between the two. The only thing they have in common is that both sell medications to customers. The differences are related to the
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Executive Summary 1.0 Executive Summary Music Café‚ unlike a typical record store and café‚ will provide the consumers an atmosphere they have never experienced before. Through its aggressive marketing tactics the company will attract high traffic of consumers in the community‚ mainly college students‚ to create an outstanding place to socialize‚ drink coffee‚ listen to and buy music. Music Café consist of two venues‚ one is a record store and the other is a café. The venues provide music CD’s‚ accessories
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