EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
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ALVI’S ALBAY CAFÉ Rizal St‚ Daraga Albay Alvis Albay Café‚ Built in 1918 is a fine dinning restaurant old house with a very nice ambiance. it also serve’s excellent food at affordable price‚ and it is accessible along the main road in rizal st and it has a safe parking area. Alvi’s Albay café is good for weddings‚ conventions‚ group hang-outs and other special occasion’s. They also have a wide garden for your relaxation . Tables are arranged with antique dishes and silver candlesticks. Other
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Jackson‚ S. E. (2011). Whose customers are they? Journal of Business Strategy‚ 32 (3)‚ 47-49. Whose customers are they? The Authors Stuart E. Jackson‚ Vice President at L.E.K. Consulting LLC‚ Chicago‚ Illinois‚ USA Abstract Purpose – Many product organizations recognize the benefits of outsourcing manufacturing of key components or even entire product lines to China and other low labor cost countries. But while the cost savings are obvious‚ many product companies fail to grasp the parallel
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An Overview of Customer Satisfaction Models Willard Hom‚ M.B.A. Interim Director of Research Policy‚ Planning & External Affairs Division Chancellor’s Office‚ California Community Colleges Abstract The concept of customer satisfaction has attracted much attention in recent years. Organizations that try to analyze this concept should begin with an understanding of various customer satisfaction models. Such models clarify various theories about customer satisfaction‚ making research and analysis
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factors are most influential in shaping a person’s identity? Factors that are most influential in shaping a person’s identity are one’s self-respect‚ one’s self-perception and the decisions one makes. Having self-respect on the decisions you make‚ having an awareness of the characteristics that make you‚ who you are and being confident in who are‚ are most influence in shaping your identity. Identity means‚ the fact of being who a person is. These are any traits‚ that you think define you. Whether
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Just Us Final Assignment Term Paper on Marketing Planning at Just Us Café which is based in Canada Prepared by Fred M’mbololo (Kenya) updated versionspecifically for Slide Share viewers and members Dated: 08/05/2013 Prepared By Fred M’mbololo Page 1 Just Us Final Assignment Executive Summary In Section 1.0‚ this report starts with analysis the current and future market situation at Just Us cafes using the 5C analysis framework. It also highlights ethical trading issues that
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their customers. Explain 2. As a restaurant manager‚ your attention is called by a server to a booth of four men who are talking loudly‚ using profanity‚ and appear to be belligerent. 3. Your restaurant is located near a high school.Recently‚ several of the students who are patrons have been throwing ice and wadded paper napkins at each other. What should you do? 4. Eye contact is particularly important in patron relations. Explain. Eye contact is important in talking to a person. When
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CUSTOMER RELATIONSHIP MANAGEMENT IN MARKETING FINANCIAL SERVICES (A CASE STUDY OF UNIBANK GHANA LIMITED) ABSTRACT Customer relationship management is a customer focused business strategy that dynamically integrates sales‚ marketing and customer services‚ in order to create and add value for the company and its customer. Consequently‚ the research project addresses problems of customer relationship management in the banking industry. Some of the problems are in the past few
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from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic & Efficient * Efficient delivery * Serious consideration After sales service Meaning of customer Satisfaction Customer “He is not dependent o n us‚ we are depended on him. He is not an interruption of it
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