outcomes are that by the end of this module students should be able to: • Develop a project management plan in a business context • Critically evaluate different approaches to project management • Evaluate methods of managing large scale projects. Our Intention • To give you an insight into both the theory and reality of project management • To equip you with useful skills & tools for your PM toolkit • To enable you to critically assess projects. Indicative Content • Linking projects
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Service Management Introduction It is considered that the most critical thing for a company is to effectively and efficiently deliver the service to the customers. It does really matter which industry the organization is operating in‚ the features of services have be taken very seriously and in addition to that‚ customers have to be satisfied in order for the organization to grow. It has been argued by numerous scholars that the primary need of the customers in the modern business world is to
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Reading Between the Lines: PREPARING FOR THE CIVIL SERVICES EXAMINATION Designed‚ Written and Compiled by Nikhil Pavan Kalyan‚ IAS Contributions by: Ravi Shankar Shukla‚ IAS Shena Aggarwal‚ IAS Vibhu Goel‚ IAS Ajay Singh Tomer‚ IAS Ramachandran R‚ IAS K Thavaseelan‚ IAS Anupam Saha‚ IAS Harshika Singh‚ IAS Bhuvnesh Pratap Singh‚ IAS Rukmani Riar‚ IAS Nitesh Patil‚ IAS Suhas Sivanna‚ IAS Prince Dhawan‚ IAS Surabhi Malik‚ IAS Mangeh Kumar‚ IAS Dr. Piyush Singla‚ IAS Rajanvir
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Student ID: 0560943 / Service Management: Transforming Service Organisations This is to certify that the work I am submitting is my own. All external references and sources are clearly acknowledged and identified within the contents. I am aware of the University of Warwick regulation concerning plagiarism and collusion. No substantial part(s) of the work submitted here has also been submitted by me in other assessments for accredited courses of study‚ and I acknowledge that if this has been done
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good customer service is essential for a healthy business in creating new customers‚ keeping loyal customers‚ and developing referrals for future customers Important of Customer Service: Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a commitment to a customer service this raises the bar of competition. There are following tip for good customer services Excellent customer service begins at
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Abstract: The service quality means to customer’s satisfaction‚ which leads to customer loyalty‚ considerable practitioner interest has focused on programs to improve service quality. Customer perception is very important factor to measure service quality. This paper aims to assess customers perception on the different dimensions of service quality such as responsiveness‚ tangibility‚ assurance‚ empathy‚ reliability and the overall service quality in Standard Chartered bank‚ the top banking service provider
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EXEMPTIONS/AMENDMENTS IN/WITHDRAWAL OF EXISTING EXEMPTIONS Rate of service tax restored to 12% As per section 66‚ the charging section under earlier regime‚ rate of service tax was 12% of the value of taxable services. However‚ the rate of service tax was reduced to 10% vide Notification No. 8/2009 ST dated 24.02.2009. With effect from 01.04.2012‚ Notification No. 02/2012-ST dated 17.03.2012 rescinded the said notification and the rate of service tax was restored to 12% for the period between 01.04.2012 to
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1.0 OVERVIEW OF THE SERVICE INDUSTRY We have always had service industries‚ and indeed there are numerous biblical references to services as diverse as inn keeping‚ money lending and market trading. Over time‚ the service sector has grown in volume and in the importance attributed to it. According to Baker J.M et al‚ The Marketing Book 5th Ed‚ (2003)‚ early economists saw services as being totally unproductive‚ adding nothing of value to an economy. He quotes Adam Smith as having included
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CHALLENGE ON KBANK’S SERVICE EXCELLENCE By Natnicha PRACHAKITTIKUL (ETU20150043) MSc in International Luxury and Brand Management ESC Rennes School of Business Abstract Many people have doubt about KASIKORNBANK (KBank) service. As double standard still remains in KBank branch services‚ it is urgent need for KBank to improve its services in order to meet its commitment “Towards Service Excellence (at every level)”. In this essay‚ five features of service‚ 7Ps service marketing mix‚ and SERVQUAL
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Social Service and Students Man owes the happiness of his life to society. Hence it is his duty to serve the society in the best possible manner. Again the mission of life is social service. We live for others‚ not for ourselves. Even nature teaches us the lesson of service. The sun‚ the moon‚ the earth‚ the stars‚ the rivers‚ the trees‚ etc.‚ exist for others. Social‚ service means selfless service to humanity. It is based on love of humanity. Social service develops a spirit of brotherhood
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