the bank in the 1990s’. Customers are requesting comprehensive selection of banking products with thorough customer service. Under the trend‚ Citibank added the customer satisfaction as non-financial indicator in the new measurement‚ performance scorecard‚ to evaluate the performance of branches. The strength of new measurement would motivate the bank to maintain and reach higher quality services‚ bringing more potential customers into the bank. In addition‚ it allows the bank to set the best-service
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A Balanced Scorecard for General Practice Andrew Ridley Director of Primary and Community Care Commissioning Tower Hamlets PCT Overview • Why a BSC ? • How was it developed ? • What’s in it ? • How is it being implemented ? • Barriers and issues • Improvements delivered as a result ? • What next ? Why a BSC ? • A Focus on our role as Commissioner • Variation in quality between practices • Are the poor always poor ‚ or the good really always good ? • Support a move from anecdote to transparent
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Balanced Scorecard Analysis of Hyundai and Honda Two of the major players in the global automobile industry are Honda and Hyundai (also known as Hyundai Motor Group). These business organizations have global scope of operations‚ and they have maintained considerable growth and expansion in recent years despite the slowdown of the Western economies. The positions of Honda and Hyundai emphasized the capabilities of these firms to maintain a positive and profitable strategic outlook‚ especially in
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INTRODUCTION In the land of tandoori rotis and masala dosas‚ does Italian food have any place? Yes‚ says the statistics. The pizza industry is really sizzling with hectic activity. The 150 Cr industry growing at an annual rate of 50% is expanding at a frantic pace. Organized food service is characterized by a chain of outlets using a uniform brand identity across all outlets‚ centralized procurement of supplies‚ focus on quality‚ standardization and safety from supplier’s uniformity
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Wendy’s International: Balanced Scorecard |Area of Objectives |Measure of Target |Time Expectation/Targets |Primary Responsibility/Initiatives| |Customers | |High quality |Customer/industry surveys with an |Every month; |Quality Management – Set high | |
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BSBMGT515A: Manage Operational Plan Timothy Coy 13/07/2012 Section 1 Assessment activity 1 In your own words‚ describe the purpose of the operational plan and its relationship to the strategic plan. The purpose of the operational plan is to focus on shorter term objectives usually within 1 up to 3 years. For plans of 2 to 3 years‚ a more detailed breakdown of shorter timeframes should be included within the body of the document. An operational plan provides detailed information on planning
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Analyzing Pg. 1 Analyzing a Pricing Strategy- Dominos Pizza Reginaldo Garcia Professor Amy Pinsk MKT 402 May 1‚ 2011 Analyzing Pg. 2 The Dominos brand was founded in the United States of America in 1960 by Thomas and James Monagham. Since then‚ that business has grown into a global network of over 9‚379 pizza stores in more then 70 countries‚ involving over 200 franchises
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players in fast food are: y y y y y y y y y McDonald¶s KFC Pizza hut Dominos pizza Café coffee day Barista Subway Papa John¶s Smokin joe¶s Domino’s and Pizza Hut‚ the two big US fast food chains entered India in 1996. Each claimed it had the original recipe as the Italians first wrote it and was trying desperately to create brand loyalty. Domino’s and Pizza Hut - tried to grab as large a slice of the pizza pie as possible. While Pizza Hut relied on its USP of "dining experience"‚ Domino’s USP was
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Domino’s Pizza was founded in 1960 and operates a network of company-owned and franchise-owned stores in the U.S.A. and internationally. Domino’s is recognized world wide as the leader in pizza delivery‚ Reinforced by their well-known slogan‚ "Get the door. It’s Domino’s." In order to effectively do an environmental analysis‚ one must look at the company’s external environment. The external environment has 3 components: the remote environment‚ the industry environment‚ and the operating environment
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Domino’s Pizza: A Comparison and Analysis of Marketing Strategy and Financial Gains Prepared By: Matthew Baxter The Pennsylvania State University College Of Earth and Mineral Sciences December 13‚ 2010 Domino’s Pizza: A Comparison and Analysis of Marketing Strategy and Financial Gains Prepared By: Matthew Baxter The Pennsylvania State University College Of Earth and Mineral Sciences December 13‚ 2010 ------------------------------------------------- -------------------------------------------------
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