A PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together
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marketplace. Starbucks has become a successful global coffee brand business due to their application of specific operations management principles. The company handles specific operations management issues such as design of goods and services‚ management quality‚ location strategy‚ layout strategy‚ process and capacity design‚ supply chain management‚ scheduling‚ maintenance‚ inventory management‚ human resources‚ and job design in an extremely positive and effective manner. The results of these decisions
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Contents: * Introduction * Literature review: * The ‘four Vs’ of processes * Operations strategy * Operations performance objectives * Operations improvement * Findings * Discussion * Conclusion * Abbreviations * References | Introduction Operation management is changing‚ having increasing importance and central role in today’s businesses‚ effective operation management increases the potential to boost revenues‚ reduce costs and help in providing future competitive
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NESTLE A Project on Operations Management An understanding of current production systems‚ the quality aspects and supply chain management of Nestle 2012 Group-5 : SANTOSH KUMAR GUPTA‚ JAISON JOSEPH‚ NANJAPPA P.B.‚ TANUJ GOYAL‚ MAITREE MISHRA‚ ANAND S. INDIAN INSTITUTE OF MANAGEMENT ROHTAK 3/17/2012 Contents Executive Summary 3 Nestlé 4 Brief Overview 4 History 4 Main Brands 4 Nestlé’s Popularly Positioned Products (PPP) strategy 5 Global context 5 Key facts on Popularly Positioned Products
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accurate & current records must be maintained □ Guests may pre-pay or organisations may pay on their behalf ■ Credit card imprint □ Internal control on credit limits needs to be maintained □ Provides information for management on departmental revenue □ Compilation of reports 6‚ Jobs duty for receptionist (list 3) A hotel receptionist is responsible for greeting guests with a smile‚ welcoming the guest to the hotel and arranging reservations. Other responsibilities
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Domino’s Pizza Marketing Plan I. Executive Summary Domino’s Pizza’s strong financial performance during 2006 and into 2007 has given the company a significant amount of flexibility and freedom given the increased revenues and earnings in defining its strategies for the future. For continued growth however Dominos has to reduce customer churn‚ drive up same-store sales‚ continually reinforce and strengthen their brand‚ capitalize on the sociocultural shifts occurring in the United States and
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operations-management notes (no 1) by professor zubin_____________________________________________________________________________________________ sub-functions of ’operations’ function in a large manufacturing organisation in a manufacturing company operating in a ‘gala’ of an ‘industrial estate’ with one proprietor‚ one supervisor and 10 workers … § the proprietor is the hr manager‚ purchase manager‚ the marketing manager and the finance manager § the supervisor is the stores manager‚ the production
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AND OPERATIONS MANAGEMENT Vol. 14‚ No. 4‚ Winter 2005‚ pp. 482– 492 issn 1059-1478 05 1404 482$1.25 POMS © 2005 Production and Operations Management Society Sustainable Operations Management Paul R. Kleindorfer • Kalyan Singhal • Luk N. Van Wassenhove The Wharton School of the University of Pennsylvania‚ Philadelphia‚ Pennsylvania 19104‚ USA Merrick School of Business‚ University of Baltimore‚ 1420 N. Charles Street‚ Baltimore‚ Maryland 21201‚ USA INSEAD‚ Technology and Operations Management
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DOMINO’S PIZZA “Strategic and Financial analysis of Domino’s Pizza‚ Leadership of Deliver’s Pizza which representing ¼ of the global fats food’s market in UK” Salford Business School B.Sc. (Hons.) Business and Management Studies Iut de Roanne DUETI Academic Year 2009 - 2010 Clara Lacroix Clara.lacroix@bvra.univ-st-etienne.fr Mme Latuillere 2 CONTENTS INTRODUCTION EXECUTIVE SUMMARY I/ STRATEGIC ANALYSIS: A- Analyzing the strategic environment 1- PESTEL a) Political and Economic
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Saint-Gobain Containers Andrew Vaccarezza Ryan Russell 05/17/2007 INTRODUCTION 3 BACKGROUND 3 STUNNING FIGURES 4 OPERATIONS OF THE GLASS MAKING PROCESS 5 RAW MATERIALS 5 MELTING 6 CONDITIONING 6 FORMING 7 ANNEALING 8 INSPECTION 9 PACKAGING 10 CONCLUSION 10 Introduction Saint-Gobain Containers is one of the leading glass packaging companies for the food and beverage industry. Employing over 4‚000 people and having 14 locations in North America‚ Saint-Gobain Containers
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