Production & Operations Management Pizza USA is a chain of pizza restaurants that currently offers sit-down and take-out service. Many customers have said that they would buy more pizzas from Pizza USA if it offered a delivery service. This exercise is in two parts. In Part I‚ you play the customer. In Part II‚ you play the manager at Pizza USA who is responsible for developing the pizza delivery process design requirements. PART I To start with‚ you have to think like a customer. This should
Premium Pizza delivery Requirements analysis Customer service
product will be less each time the task is undertaken. 2. The unit time will decrease at a decreasing rate. 3. The reduction in time will follow a predictable pattern” (Chase‚ Jacobs‚ Aquilano‚ 2006). The process performance data defined in the Pizza Store Layout Simulation is as follows: Weeks No of Customers for Group of 2 No of Customers for Group of 4 Avg. Wait Time(Min) Avg. Queue Length Profit ($) 3-4 71 105 4.96 2.50 1‚477 5-6 67 109 4.32 2.26 1‚695 7-8 96 143 3.32 2.72 2‚040 There
Premium Learning curve Process management Management
a) Repurchase of stock=RM15x100000shares=RM1500000 Equity after repurchase of stock=repurchase of stock-amount borrowed |Scenario |Amount borrowed(RM) |Equity after repurchase of stock(RM) | |1 |0 |1500000-0=1500000 | |2 |187500 |1500000-187500=1312500 | |3
Premium Debt Loan Corporate finance
To what extent did the domino theory cause continued US support for South Korea in the period 1950 to 1953? The Korean War was embroiled by the involvement of the three superpowers; the USA‚ China and the USSR. There are many reasons that contributed to the continued support of the US in South Korea including the concepts of the domino theory; the containment of Communism; the rising public pressure on Truman in order to maintain the American Pacific ‘sphere of influence’ and the arguable major
Premium Cold War Korean War
SWOT Analysis Strength 1.Huge popular brand name and high brand loyalty 2. Innovative range of pizzas under one roof 3.Hygenic food and quick service 4. Sound financial situation and international turnover. 5.Good advertising and marketing 6. Over 20‚000 franchises around the world Weakness 1. Loyal customers are feeling that the satisfaction of the pizzas is declining. 2. Franchise management 3. Lack of an organic pizzas‚ which will limit the target market Opportunity 1. New Pizzas with different
Premium Pizza delivery Pizza Hut Pizza
Total quality management is a process company’s use to ensure superior quality by focusing on customer satisfaction‚ employee empowerment‚ and strive to keep a competitive advantage by implementing statistical tools and encouraging management to use these tools. The traditional quality management system was seen different from Total Quality Management as we see it today. Company’s felt that quality could not be described accurately except for time and cost. So the emphasis was put on the product
Premium Management Customer service Quality assurance
THE BOEING COMPANY: STRATEGIC AUDIT I. CURRENT SITUATION A. Current Performance Boeing performance has been outstanding for the past few years. Their Return on investment rose from three percent to 6 percent from 1998 to 1999‚ but it did drop to five percent in 2000. In 1996 Airbus claimed 42% of the market share‚ while Boeing had 64%. Boeing is looking at falling below the 50% mark. Boeing’s profits have been doing quite well. They have risen drastically in the past few years‚ which can be seen
Premium Boeing Aerospace
Danielle Edwards Jessica Ferreira MG201 29 March 2014 SWOT Analysis of Riccardis Restaurant Riccardi’s is a family style Italian restaurant that opened in 1973 with their location in New Bedford‚ Massachusetts. Since then they have managed to maintain a good relationship with their customers as they offer quality food at unbelievable prices. They pride themselves on the authenticity of their food as it is cooked “The Sicilian way”‚ and the owners/management are always involved with the
Premium Marketing Italian cuisine Pizza
Capabilities Analysis What is it? Capabilities analysis helps clarify the major sets of activities‚ skills‚ and resources that drive value to customers. When do we use it? Capabilities analysis can be useful at the time of strategy formulation—when firms are assessing which strategic options are currently feasible—and may be included in a broader process of determining strengths‚ weaknesses‚ opportunities‚ and threats (SWOT). In addition‚ capabilities assessment can be used as an initial
Premium Marketing Strategic management Value network
Local pizza hut restaurant is finding difficult to attract customer due to poor image. What strategies of attitudinal change will you adopt / suggest – just by perceptual mapping. Problems with pizza hut restaurant Customers are not getting the full value of their money. The brand utility of pizza hut becomes weak. The quality and variety of pizza provide by dominos is better than pizza hut. So customers are moving toward dominos. Also price is another factor. Prices of pizza in local pizza restaurants
Premium Pizza Hut Pizza Customer service