concept of Customer Service Management based on customer involvement with Hotel-81. Researches in this report include academic journal articles‚ press release‚ newspaper report and textbook references dated no later than year 2008. In order to attain value co-creation‚ examinations of Critical Incidents and Zone of Tolerance behaviour in service encounter were used to study the target audience of Hotel-81. Models such as the SERVQUAL‚ Servicescape‚ Service Blueprint and Service Encounter traits were
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1.0 INTRODUCTION Alhamdulillah‚ first of all I would like to thank God as finally I were able to finish my assignment that have been given to me by sports facilities’ lecturer‚ Encik Noorazlan Bin Ab Aziz. He always listen and gives advice to me‚ he also taught me how to express my idea‚ showed me a different way to approach a research problem and need to be persistent to accomplish any goal. He always give me supports and guide to me how to do our assignment in purpose to produce a good outcome
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business interests in monetary services. The group comprises Sainsbury’s supermarkets‚ convenience stores‚ an online based home delivery service and Sainsbury’s Bank whose head-office is in Holborn‚ London. The manpower is about 151‚000. J Sainsbury plc consists of Sainsbury’s – 509 supermarkets and 276 stores – and Sainsbury’s Bank. A large Sainsbury’s store offers around thirty thousand goods and an increasing number of stores also offer various non-food goods and services. 165 stores also manage an
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Introduction 3 Objectives 3 Methodology 3 Understanding marketing mix and the four Ps 4 Marketing Mix Strategy Using Four P’s 6 Product 6 Product differentiation 7 Feature 7 Ingredients 8 Quality 8 Packaging 9 Price 10 Discount 12 Allowances 12 Payment Period or Credit Terms 12 Place 13 Channels 14 Transport 15 Coverage 15 Promotion 16 Sponsorship 18 Personal Selling 19 Public Relations 19 Internet marketing 19 Sales Promotion 20 Advertising 20 Conclusion 21
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Product‚ place‚ Price‚ promotion Samsung Products: Samsung have a list of products that are high in demand across more economically developed countries due to the fact that Samsung’s products are considered luxury items so they will cost a lot more‚ this is why there products are mainly sold in more economically developed countries because only people in economically developed countries can afford their products. Also Samsung’s products are considered very popular amongst the working class as
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Marketing mix for evaluating business situations Analytical frameworks are the models designed by the experts who might have faced an problem earlier in either establishing or running a business unit. Fortunately‚ we can use these analytical frameworks to our advantage in order to identify the skills‚ organization techniques‚ examples and expertise of others (Lieberman‚ 2007). The most prominent business tool which was first expressed by McCarthy (1960) is 4 Ps of marketing mix. Marketing mix
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INFORMATION MANAGEMENT Assignment 1 Assume Mr. Sudesh is running a small confectionery shop. He makes all the purchases from a delivery van on cash basis and sells the items to his customers only on cash‚ i.e. no credit is allowed to the customer. Since the shop is a small business‚ it is a one-man show and Mr. Sudesh does not file any income tax return. Recently‚ he has started free home delivery on bulk order of at least Rs. 5000. In that case too he accepts the down payment on delivery.
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plan to serve the market effectively and efficiently with their marketing strategy. Being marketingoriented requires that organisations have knowledge on external forces (as explained in Chapter 2)‚ but also knowledge on customers’ needs and wants (to be addressed in Chapter 4). It is against this backdrop of changes in the environment‚ such as the decrease in government funding and the increase in competition‚ that the need for marketing in higher education can be seen. In order to survive and to develop
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Assignment- 1 Evaluate and Determine Marketing Mix 1. Introduction about Braaap: At age 16 Smith had a vision to establish mini motocross Superlight MX in Australia. In 2004 he identified the need to develop an affordable Superlight pit bike which could be ridden and jumped confidently by adults. Evermore determined Smith set about designing his own bikes and researched the market extensively. He frequently travelled to mainland Australia where he participated in motocross events to build his
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Services marketing Sucessful e com website- Myntra.com ------------------------------------------------- About myntra: Myntra was established by Mukesh Bansal‚ Ashutosh Lawania‚ and Vineet Saxena in February 2007. All three are IIT alumni‚ and have worked for several start-ups. Myntra is headquartered in Bangalore and has been funded by Venture Capital funds like IndoUS‚ IDG & Accel Partners.[6] The company started off in the business of personalization of products‚ and soon expanded to
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