MK2 SERVICES MARKETING COURSEWORK ASSIGNMENT QUESTION “Develop a service blueprint for an organization in the hospitality service industry of your choice” Development Steps; - Decide on the company’s service or service process to be blueprinted and the objective. - Determine who should be involved in the blueprinting process - Modify the blueprinting technique (if required) - Map the service as it happens most of the time. - Be sure customers remain the focus - Track insights that
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1. What is service marketing? Service marketing is a form of marketing which focuses on selling services. Services can be tricky to sell and the marketing approach for them is much different than the approach for products. Some companies offer both products and services and must use a mixture of styles; for example‚ a store which sells computers also tends to offer services such as helping people select computers and providing computer repair. Such a store must market both its products and the supporting
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KFC at Malaysia The first KFC restaurant was opened in 1973 on Jalan Tunku Abdul Rahman. Today there are more than 500 KFC Restaurants nationwide and still counting. In fact‚ KFC Malaysia has developed a distinctive Malaysian personality of its own. Especially for Malaysians KFC’s an establishment that is run by Malaysians and managed by Malaysians. When KFC took it upon to create a selection of food that would make Malaysia proud on the international scene. Kentucky Nuggets‚ for example‚ was
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History: The Procter & Gamble Company‚ also known as P&G‚ is an American multinational consumer goods company headquartered in downtown Cincinnati‚ Ohio‚ USA. Its products include pet foods‚ cleaning agents and personal care products. In 2012‚ P&G recorded $83.68 billion dollars in sales William Procter‚ a candle maker‚ and James Gamble‚ a soap maker‚ emigrated from England and Ireland respectively. They settled in Cincinnati initially and met when they married sisters‚ Olivia and Elizabeth
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full range of dirt bike parts‚ accessories‚ clothing and merchandise so you can get your pit bike‚ mini motard or dirt bike back out on the track and look the part. BRAAAP Aims Our aim at braaap online is to bring you the same level of customer service that has seen our offline concept stores awarded Australian specialized retail business of the year 3times in a row. We have been slow to put our shopping experience online simply because our first mission is to always build culture and community
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Coca-Cola Marketing Mix: Product‚ Place‚ Price‚ Promotion Product: In order for an organization to be successful it needs to have a well-defined marketing mix. The marketing mix consists of the four P’s; product‚ place‚ price‚ promotion (Hair‚ Lamb‚ & McDaniel‚ 2006‚ p. 48). Product is defined as “everything‚ both favorable and unfavorable‚ that a person receives in exchange” (Hair‚ Lamb‚ & McDaniel‚ 2006‚ p. 48). The Coca-Cola Company’s products consist of beverage concentrates and
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L0201MIMI1012 MARKETING MANAGEMENT INTRODUCTION Apple Inc‚ is a brand multinational company which is the USA’s most specialist retailer in advanced technology like computers‚ cell phones and softwares. From the best products of this company that are used all around the world we can find the Iphone which is one of the most advance cell phone ever created or the Ipad and IPod or softwares like ITunes and IWork. By choosing the company‚ we shall apply the 4ps in the marketing mix to describe how
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the following essay is to present the importance of internal marketing in service product development. The first part of this essay will discuss the origin and growth of the concept of internal marketing. Then it will focus on the benefits of internal marketing. In the later part‚ it will demonstrate a specific case‚ Mary Kay‚ which has successfully implemented internal marketing. It shall first briefly introduce fuzzy sets and related concepts. The concept of internal marketing originally emerged
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Marketingmix McDonalds Hi‚ I will now discuss the extended marketing mix of McDonalds. The extended marketing mix consists of the 4 traditional p’s supplemented by the 3 p’s according to Booms and Bitner. I will start with 4 traditional p’s. Price‚ Product‚ Place and Promotion. Price McDonalds uses the ‘Going Rate Pricing’-strategy. This means that McDonalds prices their products according to the average market price. They do this because their isn’t that much difference between their products
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1. ECONOMICS PROJECTTopic: Pizza Hut v/s DominosPresented by: NIDHI DEDHIA FYBBI - Roll No. 5 For the academic year 2011-2012 MITHIBAI COLLEGE 2. IntroductionFast food is one of the world’s largest fast growing industrytypes. India’s fast food industry is growing by 40%. The 6000corer fast food retail industry is mainly dominated by themultinational players and the key players which are active inthe research of the food retailing. Because of the availability ofraw material for fast food‚ global
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