Services Marketing (OAM 105) Hint for your Comprehensive Exam Viva Q.1 a) Review each of the different ways in which services can be classified. How would explain the usefulness of each frameworks to managers? Services Classification: a) People processing (Example : eye care‚ beauty saloon‚ dentist‚ spa‚ tourism‚ transportation) b) Possession processing‚(post office /currier‚ laundry‚ ATM‚ home delivery of different services ) c) Mental stimulus processing (education ‚ news
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Case Study for Business Administration MPEN-BA-14 2014-45 Case 2: Kongstrup Machine Factory (page 174-180 of book “Organizational Theory and Design” by R.L. Daft‚ 2nd EMEA ed.) Weight: 30% of Assessment part (TOETS 2 30%) of Business Administration MPEN-BA- 14 Learning goal: • Describe the different strategic approaches in decision making process. • Apply the various concepts involved in international business. • Comment on the design of an organization engaged in international business
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and their satisfaction is fundamental for the growth of the company and they are moreover the reason for their existence‚ due to this they place their experience and satisfaction at the central part of the organization‚ by provision of high quality service. This assignment topic is about McDonald’s which is one of the biggest fast food restaurants. There is 40 million customers visiting it per day and it has over 30‚000 branches in 120 countries. McDonalds is in the process of streamlining their restaurants
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Debonairs Pizza – “Try Something Amazing” Brief Background Known as the leading pizza quick service restaurant in South Africa‚ Debonairs Pizza was established in 1991. The two university students (one of them being Craig McKenzie) who founded this restaurant (operating in Pietermaritzburg from a family bakery) played a key role in setting up Debonairs to what it is today. Currently in South Africa there are 382 outlets (as of 28 February 2014). Recently‚ Debonairs has been launched in Mumbai‚ India
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information‚ sold information and delivery information. Management information system Input: data from TPS Processes: use the data to summarize into report. Output: the report present the employee performance‚ the time to make pizza and delivery to customers. Besides‚ report present the profit and loss. Decision support system Input: data from TPS and external data Processes: managers analyze data. Output: analyze customer’s favor and sales feature. Managers
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CALIFORNIA PIZZA KITCHEN The case we studied this time is CPK‚ which is a restaurant with creative menu‚ high quality of foods‚ nice dinning environment‚ good dinning atmosphere‚ convenient traffic location and etc. The case discussion this time was more focused on the numerical data instead of strategy analysis. Although it’s not so easy for me to catch up with all information that the present group show‚ I think it’s really interesting. The main problem we need to discuss is how to raise the declining
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Dirty Domino’s Pizza On April 13‚ 2009‚ a video emerged on YouTube showing a Domino’s Pizza employee – Michael Setzer – tampering with a customer’s food orders. Doing the filming was Kristy Hammonds‚ who was on the same shift as Setzer when the incident occurred. In the video‚ Setzer is shown stuffing cheese up his nose before placing it on some garlic bread‚ intentionally sneezing on other food items‚ and even wiping his backside with a sponge before using it to wash dishes. In the background‚
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There’s nothing like a good pizza. The combination of melted cheese and tomato sauce with my favorite toppings all on a tasty golden brown crust is amazing and mouthwatering. The only thing that tops a great pizza is the feeling you get when the great pizza is a creation of your own. Every kind of pizza begins with the crust‚ but before you have crust you have pizza dough. The soft off-white pizza dough is very malleable. The dough feels cool in your hands as you shape it into a circle adding flour
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California Pizza Kitchen Chris Schroeder FI 602: Financial Strategy and Valuation Fang Chen September 21‚ 2012 Introduction In July of 2007‚ California Pizza Kitchen (CPK)‚ a casual dining pizzeria started in California by co-owners Rick Rosenfield and Larry Flax‚ was faced with the decision to invest in a stock repurchase program. Led by Chief Financial Officer Susan Collyns‚ the financial team of CPK was reviewing the preliminary results for the second quarter to determine if the stock
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has the contract to supply pizza at all home football games for a university in the Big 12 atheletic conference. It is a constant challenge at each game to determine how many pizzas to have available at the games. Tom Kealey‚ operations manager for Arrowmark‚ has determined that his fixed cost of providing pizzas‚ whether he sells 1 pizza or 4000 pizzas‚ is $1‚000. This cost includes hiring employees to work at the concession booths‚ hiring extra employees to cook the pizzas the day of the game‚ delivering
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