Introduction to Services Marketing In general‚ goods can be defined as objects‚ devices‚ or things‚ whereas products refer to both goods and services. A service is any act or performance that one party can offer to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to a physical product. The distinction between goods and services is not perfectly clear. Service is the sum of all encounters between a customer and a service provider
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Table of Contents 1.0 Introduction (Mila) 3 2.0 Overview (Mila) 5 3.0 Marketing strategy (Mila) 6 4.0 Environmental scan. (Tina) 7 4.1 Demographic 7 4.2 Economic Factors 7 4.3 Global Environment 8 4.4 Natural 8 4.5 Technological Factors 9 4.6 Political Environment: 10 4.7 Sociocultural Environment 10 4.7.1 Social responsibilities 10 4.7.2 Demographical shift 11 4.7.3 Shift in public conception 11 4.7.4 Social Events 11 5.0 Competitive analysis. (Tina) 12 5.1 Competitors 12 5.2
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Services Marketing A service is the action of doing something for someone or something. It is largely intangible (i.e. not material). A product is tangible (i.e. material) since you can touch it and own it. A service tends to be an experience that is consumed at the point where it is purchased‚ and cannot be owned since is quickly perishes. A person could go to a café one day and have excellent service‚ and then return the next day and have a poor experience. So often marketers talk about the nature
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BMA791 SERVICES MARKETING Semester 1‚ 2013 THIS UNIT IS OFFERED IN: Hobart Teaching Team: Dr Rob Hecker Marcus Bai Xuesong CRICOS Provider Code: 00586B Contact Details Unit Coordinator & lecturer: Dr Rob Hecker Campus: Hobart Room Number: 307 Email: Rob.Hecker@utas.edu.au Phone: +61 3 6226 1774 Fax: +61 3 6226 2170 Consultation Time: By appointment 2 Contents Contact Details ……………………………………………………………………………………………………………………… Page 2
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entrepreneur of Domino’s Pizza at Sunway Petaling Jaya‚ Selangor. On an average in earn more than RM 7‚ 000.00 per month as salary of a corporate manager. For myself this is just the stepping stone as an entrepreneur in this company. I concentrate on the business in my workplace because I have the confidence that Domino’s would change my future and would make me to live a fruitful life. Domino’s Pizza is an American restaurant chain and international franchise pizza delivery corporation headquartered
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Service Marketing 10MBAMM314 Syllabus Module I Introduction to services: What are services‚ Why service marketing‚ Difference in goods and service in marketing‚ Myths about services‚ Concept of service marketing triangle‚ Service marketing mix‚ GAP models of service quality Module II Consumer behaviour in services: Search‚ Experience and Credence property‚ Customer expectation of services‚ Two levels of expectation‚ Zone of tolerance‚ Factors influencing customer expectation of services Customer
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Student ID # 1451565 BU320.2.1 Marketing Principles Assignment 05 Marketing Services 10/05/2012 The marketing of services differs from product marketing because of the four fundamental differences involved in services: Services are intangible‚ inseparable‚ variable‚ and perishable. Intangible which means they cannot be touched‚ tasted‚ or seen like a pure product can. Another difference is that services are produced and consumed at the same time; that is‚ service and consumption are inseparable
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BBA 6 SEMESTER CERTIFICATE This is to certify that Ms. Harmol Kaur of BBA 6th semester in our institute has successfully completed her training project entitled “MARKETING STRATEGIES OF NESTLE MAGGI” For the partial fulfillment of Bachelor of Business Administration Degree. DR. SM MEHDI MS
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achieve international growth be it service or manufacturing sector. There are many routes for expansion such as‚ Greenfield investment‚ Joint venture‚ Mergers and acquisitions‚ sales or marketing alliances (The Economist‚ 2007). There will be many obstacles to achieve this. Services are an important part of global economy and this is increasing. While most of the international business strategies and theories which are good for manufacturing sector could be used for service firms but there are critical
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1.0 OVERVIEW OF THE SERVICE INDUSTRY We have always had service industries‚ and indeed there are numerous biblical references to services as diverse as inn keeping‚ money lending and market trading. Over time‚ the service sector has grown in volume and in the importance attributed to it. According to Baker J.M et al‚ The Marketing Book 5th Ed‚ (2003)‚ early economists saw services as being totally unproductive‚ adding nothing of value to an economy. He quotes Adam Smith as having included
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