The Perfect Call Generator allows agents to deliver the best customer service experience by: * Being themselves * Following general guidelines‚ not verbatim scripts * Personalizing the call * Partnering with the customer The intent of the Perfect Call Generator is for agents to be smart‚ friendly‚ and fast to provide best-in-class customer support: Smart Agents use the information at their fingertips (e.g.‚ product configuration‚ customer tenure‚ and technical skill level) to anticipate
Premium Customer service Customer
Alex Beleny Professor Elnahal ENG 112 31 August 2014 Summary of “Finding Flow: The Psychology of Engagement with Everyday Life” In “Finding Flow: The Psychology of Engagement with Everyday Life‚” Mihaly Csikszentmihalyi explains that happiness is not attained through leisure or relaxation‚ but through the fulfillment of flow. Flow is not exactly happiness‚ but a supreme feeling after accomplishing a demanding task. This feeling has been termed as being on top of one’s game‚ yet Csikszentmihalyi
Free Mind Psychology Positive psychology
Profitability Ratios: How Profitable is the Company? Net sales/Net profit after taxes The information necessary to determine a company’s profit as a percentage of sales can be found in the company’s income statement. 1. Magnetronics’ profit as a percentage of sales for 1999 was $1‚307 divided by $48‚769‚ or 2.68%. 2. This represented a decrease from 3.6% in 1995. 3. The deterioration in profitability resulted from a decrease in cost of goods sold as a percentage of sales‚
Premium Financial ratios Generally Accepted Accounting Principles Balance sheet
1. Introduction. Open flow is a new kind of protocol designed to run on Switches and routers. It’s built on a separated base between the forwarding plane and control plane joined through a secure channel. The controller‚ within the control plane‚ handles the management of the tables and traffic flow through updating‚ deleting and adding of flows while the forwarding plane handles traffic forwarding. Open Flow is designed in a way that the devices can separate research traffic from the normal
Premium Normal distribution Router Open source
Going with The Flow Katha Pollitt is a well-known writer and is most known for being a liberal essayist for The Nation. In 1985‚ she wrote an article titled “Why Boys Don’t Play with Dolls”. Pollitt mentions that parents find it a lot easier to go along with those preconceived notions of boys and girls that society has set than it is to go against the norm. Society has set its own criteria for how we should raise children. Genders and gender-roles play a large part in molding a child to fit
Premium Sociology
network flow OR 215 Spring 1998 Network Flows M. Hartmann STABLE MATCHING PROBLEMS Stable Marriage Problem Propose and Reject Algorithm Bipartite Stable Matching Application: NRMP Linear Programming Formulation Non-Bipartite Stable Matching STABLE MARRIAGE PROBLEM A certain community consists of n men and n women. Each person has a strict preference over members of the opposite sex‚ for example: Bengt: Anita‚ Christine
Premium
records thirty-six million silver coins have been taken out of the mine since the invasion. Meanwhile in Spain‚ the high process ruined Spain as prices attracted Asian commodities with silver currency flowing out nonstop to pay for them. The constant flow of silver from Potosi made the Spanish very blind with their riches. Once the silver from Potosi was gone Spanish economy would plummet. Asian Trading ships where so common that some Spanish roads where paved with the extra granite cobblestones taken
Premium Spain Ming Dynasty China
Communication Flow Both downward from management to employees and upward from employees to management‚ are also important in an organization. General Manager’s routine meeting with the supervisor‚ supervisors’ routine meeting with employees‚ is the flow of downward communication flow. Discussion meetings between employees and their supervisors‚ supervisors provide feedback and question to the managers‚ is the flow of upward communication flow. Communication in the Starbucks organization is
Premium Management Creativity Organization
Table of Contents Table of Contents 2 COMPANY SUMMARY 3 MARKETING ANALYSIS 4 E-COMMERCE E-VALUATION 10 E-COMMERCE PROGRAM 15 BUDGET AND FINANCIALS 19 Break even 21 Cost Benefit Chart 21 CONCLUSION 22 References 24 Garcia‚ D.F. ; Dept. of Comput. Sci. & Eng.‚ Oviedo Univ.‚ Spain ; Garcia‚ J. (2013). TPC-W e-commerce benchmark evaluation. Retrieved from http://ieeexplore.ieee.org/xpl/login.jsp?tp=&arnumber=1178045&url=http%3A%2F%2Fieeexplore.ieee.org%2Fxpls%2Fabs_all.jsp%3Farnumber%3D1178045
Premium Marketing Electronic commerce Online shopping
forms. Organizational charts are used to visually summarize the structure of a business. By using charts to study the overview of a business’ structure‚ owners can analyze how effective operations run. By identifying bottlenecks and redundancies‚ organizations ensure smoother operations and increased efficiencies. Organizational charts display businesses from different aspects depending on the nature of the business and the needs of the chart creators. When creating charts‚ it is essential to think
Premium Organization Structure Chart