Project Background Providian trust head quartered in New York‚ delivered financial and fiduciary services through a network of 216 branches. In 1994‚ this company managed $49.4 billion in trust asset with a staff of 840 full time employees. Sixty percent of company’s fee income and 9% of gross earnings generated by its fiduciary business that year. Though they had a huge team working on the front and back office handling and record keeping and settling activities‚ there was always a chance for
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A Survey and Analysis of various Tangible & Intangible Issues of Customer Satisfaction in After Sales Service of M&M vehicles Report Submitted for the partial fulfilment of requirement of The award of Degree of PGDM by Soumya Kanti Ghoshal PGDM No: 11052 Work Carried Out At MAHINDRA & MAHINDRA KOLKATA Under the Supervision of Koushik Ghoshal Area Customer Care Manager KOLKATA * CERTIFICATE BY ORGANISATION GUIDE * CERTIFICATE BY FACULTY
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For the exclusive use of N. VAIDYA‚ 2015. IMB 425 SUHRUTA KULKARNI‚ KRIPA MAKHIJA AND U DINESH KUMAR APOLLO HOSPITALS: DIFFERENTIATION THROUGH HOSPITALITY The ‘‘wow’’ factor in service relies on constant innovation and demands continuous and sensitive focus on all issues that may affect the patient’s stay in a hospital. Every touch point of the hospital needs to be ‘‘alive’’ and the client must be able to feel the warmth offered. The culture of service is imperative in today’s scenario‚ where the
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Posted by Akira WongI nearly killed myself in high school for getting a straight A1 in high school. I nearly committed suicide just because of the stress and conflicts I had to go through to secure 16 A1 in SPM. Yeah‚ I got myself a 16A1 recognition. I was awarded a scholarship from JPA‚ and is currently studying in Intec and is going to further my study in US. However‚ it is because of this education experience and the people who I meet around in Intec that I gradually opened my eyes and have a
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How successful is the Shouldice Hospital ? Shouldice Hospital Limited is an 89 bed healthcare facility located in the suburbs of Toronto‚ Canada. The 17‚000 square foot facility is housed on a sprawling 130 acre estate and specializes in repairing external abdominal hernias. Currently‚ 7‚600 surgeries are performed each year on patients from all across the United States and Canada. Founded by Dr. Earle Shouldice circa 1940‚ the organization enjoys a reputation for effectively using a unique surgical
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M&M MEAT SHOPS—USING DEMOGRAPHICS TO DRIVE DECISIONS Known as the store with hundreds of meal ideas but only one aisle‚ M&M Meat Shops is Canada’s largest retail chain of specialty frozen foods with over 470 locations coast to coast. The demand for “ready-to-heat food” is increasing as more and more households are finding that they just don’t have time to make a home-cooked meal. This is an important demographic dimension for the company. The first M&M store opened in October1980. It was based
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Have you ever wondered why we love m&m’s so much? ... They taste great! They’re superior to ordinary‚ tasteless candy. But…What are they? This is the common reply to all who are given the delicious chocolate m&m’s. M&M’s are by far the finest chocolate that has been made‚ coated within a little shell‚ then colored and finally imprinted with the letter “M”. Since their introduction in 1941 as a treat for the military‚ M&M’s have become a popular candy for everyone to enjoy. The name is an abbreviation
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M&M’s and the Scientific Method Objective: Introduce the scientific method including terminology Provide a fun activity for students to experience how the scientific method is used Description of activity Supplies: Three regular sized bags of M&M’s Three bags of peanut M&M’s Activity: 1. Get 1 bag of M&M’s. 2. Guess how many M&M’s are in your bag of M&M’s. Write it down. That is your hypothesis. (DO NOT OPEN BAG) 3. Open your bag of M&M’s
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Purpose: To practice direct and indirect measurement Introduction: Do you think you could measure the average thickness of a sample of M&Ms without directly measuring selected M&Ms? The answer is "yes‚" and in this activity you will make direct and indirect measurements of the thickness of M&Ms. You will compare the results and evaluate the reliability of each method of measurement. Be sure to view the tutorial on the proper use of the vernier caliper. Please re-visit the information on when
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L.L.Bean’s humble beginnings date back 1912‚ when Leon Leonwood Bean founded the outdoor apparel company as a one-man operation in Freeport‚ Maine. The inspiration for Bean’s business came from his invention of the ‘Maine Hunting Shoe’‚ a rubber boot with a leather upper‚ which later became known as the ‘Bean Boot’. After creating the Maine Hunting Shoe‚ Bean marketed it by distributing three-page mail flyers to hunting license owners. Unknowing at the time‚ Bean birthed his now world-famous mail-order
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