The Maldives National University Faculty of Hospitality and Tourism Studies Front Desk Operations Certificate III in Front Office Operations Front Office Department – January 2012 Table of Contents Chapter 1 Introduction Page 02 Chapter 2 Organization structure Page 05 Chapter 3 Classification of hotels Page 11 Chapter 4 Reception Page 18 Chapter 5 Registration Page 20 Chapter 6 Handling customer complaints Page 25 Chapter 7 Telephone
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Innovative Integrated Management System (IIMS) for Sustainable Food Industry Assoc. Prof. Dr. Prasert Suttiprasit Director of The Centre for Standards and Quality Development of Production and Services Sukhothai Thammathirat Open University Nonthaburi 11120‚ Thailand Tel. +668-1346-9000 Email. prasert_sp@yahoo.com ABSTRACT It is evident that the long-term survival and growth of global food industry depend on the availability and efficient use of raw materials‚ energy and water and other
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“Office Depot” The First Office Depot opened in 1986 in Lauderdale Lakes‚ Florida. The Office Depot is a global supplier of office products and services and has experienced a dramatic growth process over the past twenty-five years. In 1990 the Office Depot Companies bought “The Office Club Inc.”‚ and immediately became the largest office retailer in North America. Having built its business within the United States and having secured a firm business foundation‚ Office Depot expanded internationally
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threat posed by these substitutes exist at a high level. However these risks can be mitigated through diversification and offering more products in the portfolio. Since the range and the number of suppliers far exceed the buyers in the market‚ the industry has a very bargaining power. Most of the inputs required are basically commodities and available on a global scale. Potential Entrants - Brand awareness and loyalty of established brands - Technical know how required is low - Well
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1011 Introduction to Creative Industries Speech given by Professor Chung * Learn and listen to introduction to creative industries (design)‚ but at the end you have to use “your own words” to describe what exactly the ”Creative Industries” is. Understand by yourself * Definition is just for you to think‚ to review what you are going to do. To examine your motivation as well as your purpose. * Coming out ideas is easy‚ but it will be hard to develop ideas into useful‚ meaningful
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should be illegal to drive while using a phone because it distracts drivers from the road and makes the roads unsafe. Although some believe it should not be illegal‚ actually it should because driving and being on the phone is one of the main causes for death and accidents in the United States. While driving‚ if someone looks at their phone for more than three seconds it doubles the chance of getting into an accident. A driver on their phone may not have their eyes on the road‚ so they might not
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Customers a) This industry has a great # of customers‚ therefore they have less power. b) The customer makes relatively small purchases‚ as coffee is a generally low involvement product. c) Specialty coffee purchases are relatively small in regard to other purchases. Over the course of a consumers life however‚ coffee purchases can equivocate to a substantial amount. d) The specialty coffee industry offers much product differentiation. The specialty coffee industry involves great importance when
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Introduction This case shows how global forces have impact on European brewing industry and how these companies are trying to overcome the obstacles. In spite of restrictions and awareness campaigning runned by the government‚ these companies are trying to grow through acquisitions‚ alliances and closures within the industry. Companies are concentrating on expanding their existence into other markets. Some other companies are concentrating on innovation‚ branding. Moreover they are fighting on cost
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VDC-9‚Bhaktapur(977-9849343681) Office Personnel Meaning of Office personnel: In simple words office personnel refer to office staff. In other words the work forces of an organization who are working at higher level to the lower level are known as office personnel. Office personnel refer to the office chief‚ sectional chiefs and assistants who carry out all the administrative as well as clerical functions to achieve the objectives of an organization. The office personnel at different levels perform
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NICs have been and continue to be the driving force of globalisation. Discuss. An NIC stands for a Newly Industrialised Country. It is a term used to describe a country that has moved away from an agriculture-based economy and into a more industrialised‚ urban economy. These countries have a high growth rate. Current NICs include China‚ India‚ Brazil‚ Malaysia‚ Mexico‚ South Africa‚ Philippines‚ Thailand and Turkey. The average growth rate between these countries is approximately 7.64% compared
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