Front Office Operations DHM 122 The Official Guide Boston Business School 520 North Bridge Road #03-01 Wisma Alsagoff Singapore 188742 www.bostonbiz.edu.sg All rights reserved; no part of this publication may be reproduced‚ stored in a retrieval system‚ or transmitted in any form or by any means‚ electronic‚ mechanical‚ photocopying‚ recording or otherwise without the prior written permission of the Publisher. This guide may not be lent‚ resold‚ hired out or otherwise disposed of by way
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CHAPTER 1 INTRODUCTION TO FRONT OFFICE ▪ Explain the key features of Property Management Systems. ▪ Describe common accommodation venue structures. ▪ Identify guests and target markets. ▪ Understand the cycle of service. What is Front Office? It is the face of the hotel. It also the heart of the venue‚ if not physically‚ then certainly operationally. Property Management Systems - A system of keeping track of and controlling financial and non financial
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DEFENSIVE DRIVING I. PURPOSE To reduce the risk of collision and to prevent accidents by trying to anticipate hazardous situations despite adverse conditions or the mistakes of others and adjusting driver behavior to compensate. II. RESPONSIBLE PERSON 1) DRIVER Qualified and certified Observe and obey road rules and regulations Maintain routine checkup of the vehicle. 2) SAFETY TRAINING DEPT Conduct safety orientation and training. 3) 3RD PARTY certification 4) Land Transportation
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Instant Coffee Industry in Myanmar by Porter Five Forces Title : Review on “Instant Coffee Industry in Myanmar” by Porter Five Forces Introduction If we have to talk about coffee‚ majority of people would think of it as refreshment‚ stimulant and joyous drink consumed at every time and on every occasion. Coffee industry is the second largest commodity in the world after oil industry. Coffee is also first fair tradable product that is widely available on the market. The industry is connected
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1. Competitive rivalry – This is the rivalry with other airlines in your existing markets or future markets. Take for example of Malaysia Airlines‚ it will have to identify and segment its markets first. Probably it will come out with a cross matrix segments of: a. geographical markets b. demography c. Travel purposes. Let view one of the segment‚ geographical .. for Malaysia. Then we can see straight away the prominent competitor which is Air Asia. The competitor will be one of the considerations
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DRINK DRIVING Part A. Driving under the influence (DUI)‚ commonly called "drunk driving‚" it refers to operating a motor vehicle while one’s blood alcohol content is above the legal limit. Alcohol really impairs your ability to react quickly‚ make good judgements‚ and drive as well as you might normally. Social and Environmental Influences are factors that can contribute to alcohol impaired driving which often comes from friends and the situations their friends helped to create. These influences
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While the basic concept of impaired driving is not hard to grasp‚ that doesn’t mean Illinois drunk driving laws are simple‚ or that charges of driving under the influence (DUI) are so lacking in complexity that just anybody can understand and defend against them. DUI is defined in Illinois as operating a motor vehicle while impaired by alcohol or drugs‚ including medically prescribed marijuana. Since mid-July 1997‚ Illinois has used a blood alcohol content (BAC) level of 0.08 percent or above as
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Introduction A number of the students in the class work in the banking industry and as such I have chosen to focus on the this industry for this discussion. I will analyses each of Porter ’s five basic forces of competition as described in Capon ’s book "Understanding Organisational Context" [1‚ pages 363 - 368] and apply these to the banking industry. Over the last decade the way we bank has dramatically changed as banks move from a "bricks and mortar" operation to a "virtual on-line operation"
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Management Model‚ it shows how the external audit fits into the Strategic Management Process. Key External Forces External forces can be divided into five broad categories: * Economic forces; * Social‚ cultural‚ demographic‚ and environmental forces; * Political‚ governmental‚ and legal forces; * Technological forces; and * Competitive forces. Relationships among these forces and an organization are depicted in illustration below. External trends and events significantly affect
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US Airline Industry – Porter’s Five Forces The year 2011 was another dismal one for US airlines in terms of financial performance. Despite an increase in both passenger numbers and revenues for the year‚ profits were down on 2010. In total‚ US airlines earned net profits of about $0.4 billion‚ representing a net margin of less than 1%. The dire financial state of the industry was underlined by AMR (the parent of American Airlines) entering Chapter 11 bankruptcy in November 2011. This ended AMR’s
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