ABSTRACT This study on “CUSTOMER SATISFACTION TOWARDS ONLINE BANKING “ is designed to analyze existing customers of the bank and study their satisfaction level for the online banking service of the bank. A questionnaire was designed for the study in order to assess customer satisfaction at INDIAN OVERSEAS BANK. A total of 100 employees were surveyed. Questions pertaining to safety and comfort‚ online banking facilities‚ online transactions and overall satisfaction level were formulated. The
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Certificate in Education and PGCE (Lifelong Learning) Nationally endorsed (DTLLS equivalent) Coursework Documentation Pack Year 1 and CTLLS 2013-2014 IT tip: If you are using this document or the course handbook electronically‚ the Navigation Pane is helpful. On the View tab at the top of your screen‚ tick the box next to Navigation Pane in the Show menu‚ and the contents list will appear on the left of your screen. You can then click on different sections to
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Pollyanna Steiner Unit 1: Learning Outcome 1 Roles‚ Responsibilities and Relationships in Lifelong Learning Summary -The whole unit must be completed to achieve the 3 credits available -Keep all relevant materials as evidence -The following units can help inform on this Unit:- Unit 2- Understanding inclusive learning and teaching in lifelong learning -Unit 4 - Using inclusive learning and teaching approaches in lifelong learning -Research‚ background‚ and reading sources should all
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CHAPTER 1. 1.INTRODUCTION OF PLASTICS IN AUTOMOBILE Although the rate of usage of plastics in motor cars and commercial vehicles is increasing year by year‚ the actual percentage of plastics found in an average car is between 15-20%. However it is realized by both automobile and the plastic industry that this is just the beginning and the amount of plastics used in vehicles will treble in the next five years‚ at the expense of steel and its alloys. In essence the reason for the spectacular
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State Bank of India is the largest state-owned banking and financial services company in India. The Bank provides banking services to the customer. In addition to the banking services‚ the Bank through their subsidiaries‚ provides a range of financial services‚ which include life insurance‚ merchant banking‚ mutual funds‚ credit card‚ factoring‚ security trading‚ pension fund management and primary dealership in the money market. The Bank operates in four business segments‚ namely Treasury‚ Corporate/
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chapter 1 Developing Yourself as an Effective Learning and Development Practitioner In t r od u c t Io n This chapter begins with a look at what is required of L&D professionals and how L&D roles are specified. We discuss the CIPD HR Profession Map and how we can use it to assess our professional development needs. We then move on to look at how we deliver our L&D service‚ considering: who are our customers‚ how well do we meet their needs and what can we do to improve our service delivery.
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Level 3 & 4 Awards & Certificates in Assessment and Quality Assurance Qualification handbook for centres 6317 6317-30‚ 6317-31‚ 6317-32‚ 6317-33‚ 6317-40‚ 6317-41‚ 6317-42 February www.cityandguilds.com February 2011 Version 1.3 ( February 2011) About City & Guilds City & Guilds is the UK’s leading provider of vocational qualifications‚ offering over 500 awards across a wide range of industries‚ and progressing from entry level to the highest levels of professional achievement. With over 8500
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DABUR INDIA LIMITED ANNUAL REPOR T w w w. d a b u r. c o m Report on Corporate Governance Directors’ Report 06 Auditors’ Report 13 Financial Statements 17 Consolidated Financial Statements 18 Statements as per US GAAP 25 31 CHAIRMAN’S MESSAGE Dear Shareholders‚ BOARD OF DIRECTORS Mr V C Burman Dr Anand Burman Mr Pradip Burman Mr Amit Burman Mr P D Narang Mr Sunil Duggal HH Maharaja Gaj Singh Mr R C Bhargava Mr P N Vijay Mr Stuart Edward Purdy Dr S Narayan Chairman Vice Chairman Director
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Ms. Minerva Blancaneaux November 23rd‚ 2013 Reflection Santarita‚ Fort Barlee and Lamani History Santarita is considered the birth place of the Mestizo culture. This is because of the arrival of Gonzalo Guerrero . Gonzalo was one of the first Spanish conquistadors that came to the americans. There was a Spanish on the way to panama that got wrecked off the coast of Yucatan. There were only seventeen survivors fifteen males and two females. These survivors were captured and shared. Some of them
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