BUS 324 Services Marketing Group Assignment 2: Literature Review Emirates Airlines Done By: Sheela Mehta Date: 14/11/2012 Literature Review on Customer Service Management Introduction One among many of the definitions given to customer service by Jay Kandampully (2012) in his book “Service Management: A New Paradigm in Retailing” are “Customer Service is a series of activities designed to enhance the level of customer satisfaction- that is‚ the feeling that a product or
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THE INFLUENCE OF BRAND CONSCIOUSNESS ON INDIAN CONSUMERS TO BUY THE DIAMONDS OF ARCTIC CIRCLE Abstract "This research report is to aid Article Circle Limited of Canada in the exporting of diamonds to the Indian market."A brand is an offering from a known source. Brand Consciousness is more than simply a preference for brand names. The term luxury was limited to only the rich and the elite‚ but today in India‚ disposable incomes and of middle class and upper middle class are increasing
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Visitors Programme: Theme Tours 2014 for experts and officials only - no scholarships for students! The German Embassy Hanoi as well as the German General Consulate in Ho Chi Minh City would like to call for applications for the following Theme Tours to Germany in 2014. The trips will enable all successful applicants to gain valuable personal as well as professional first hand impression of Germany. Each trip focuses on a different aspect of political‚ social‚ cultural or economic life
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Sustaining Cultural Identity through Tourism and Events Introduction The United Arab Emirates enjoys diverse and multi-cultural heritage. It is known for its folklore‚ folk music‚ folk dance and other traditional art forms. The traditional dances are meaningful movements‚ which are symbolic of common ideas and likes of a given community. Traditions in the UAE are influenced by Islam‚ which is the country’s predominant religion. Therefore‚ nearly all the population supports Islam. The official language
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Page 2 THE ETHICAL HACKING GUIDE TO CORPORATE SECURITY by ANKIT FADIA PUBLISHED BY Provide By ESiti Forum Page 3 Copyright © 2005 by Centro Atlântico‚ Lda. All rights reserved. This title is published by Centro Atlântico exclusively in electronic book. No part of this work may be reproduced or transmitted in any form or by any means‚ electronic or mechanical‚ including photocopying‚ scanning‚ recording‚ or by any information storage or retrieval system‚ without the prior written
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advantage: http://www.studymode.com/essays/Tourism-In-The-United-Arab-Emirates-1007329.html Threats: Opportunities: http://www.albayan.ae/economy/local-market/2013-05-06-1.1877314 Threats : Intense competition among alternative tourism destination that is evident in recent years. Therefore‚ tourism sector is heavily influenced by significant external factors from the global economic environment‚ and it is‚ therefore‚ necessary to improve the quality of the service offered in order to
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By : Harsh Jaswani INTRODUCTION Emaar Properties PJSC is one of the world’s largest real estate companies and is rapidly growing to become a global provider of premier lifestyles. A Dubai-based Public Joint Stock Company‚ Emaar is listed on the Dubai Financial Market and is part of the Dow Jones Arabia Titans Index. Emaar has highlighted the remarkable global growth of the company by debuting on the 2007 Financial Times Global 500 ranking‚ which provides an annual snapshot of the world’s largest
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solicit money from a range of donors. The main donors are based in the Gulf area‚ mainly Saudi Arabia‚ but other donors also exist outside the Muslim regions in countries across the world. Some of these donors have been fully aware of the final destination of their money; others were not. These funds also come from corrupt employees of charitable organizations‚ in particular during the holy month of Ramadan. Fundraisers have sometimes used legitimate charitable organizations; in other cases they have
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(Director). (n.d.). Sand Wars [Video file].). Dubai is known to the world with its purchase of sand to build the Palm Islands‚ three artificial islands spreading out of the city. As a country near the desert‚ this should not be a big deal‚ yet they are not using desert sand. Desert sand‚ because it have been blown around so much‚ is round and not ‘sticky’‚ thus‚ cannot compress together and make land. Where sea sand‚ with its rough edges‚ can be stacked together. Dubai‚ illegally‚ have been shipping in sand
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Consumer Lifestyles - United Arab Emirates Euromonitor International August 2010 List of Contents and Tables Structure of the Report 1 Consumer Trends 1 Increased Demand for Health and Wellness Products in the Middle East 2 Popularity of Online Shopping Grows Amongst UAE Consumers 3 Generation of Newly Thrifty UAE Consumers 3 Rental Rates Plummet Across the Uae‚ Adding To Consumer Disposable Income 4 Environmentally Friendly Consumers on the Rise in UAE 5 Consumer Segmentation
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