EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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During the 1800’s‚ America had multiple relationships with other countries during that century. For instance‚ they had many problems with Spain‚ which led them to have to create the Pinckney’s Treaty. The reason that the were forced to due so was that originally‚ Spain was cutting off the US right to use the Mississippi river and deposit crops in New Orleans. The US was forced to take action‚ which ultimately enabled them to getting access to the Mississippi river and the port to New Orleans was
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Strategic Management International Strategy Stakeholders Lecture 9 Mark Anderson International Strategy • • • • Internationalisation Drivers International Corporate Level Strategy International Market Selection International Modes of Entry Internationalisation Yip: Drivers of Internationalisation G. Yip (2003) Total Global Strategy International Corporate Level Strategy International Competitive Advantage • Adaptation v standardisation? – Should all products be the same - global? (Levitt)
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The key is the use of statistically derived random sampling procedures. These ensure that survey results can be defended as statistically representative of the population. Surveys that do not follow these procedures can produce results that lead to misguided market research‚ strategic‚ or policy decisions. Any so-called "survey" in which no attempt is made to randomly select respondents‚ such as call-in readers’ or viewers’ "polls"‚ is likely to produce results that in no way reflect overall public
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National Organization for Men Against Sexism. Every generation has its’ own major social problem and for my generation it has been gender inequality. In his TEDtalk “Why gender equality is good for everyone - men included” Michael Kimmel argues for men to fight for gender rights to achieve true gender equality to an audience of educated middle aged adults. Kimmel uses personal stories‚ statistics‚ repetition‚ and humor. Kimmel wants his audience to engage young boys and men in the fight for gender
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book were the climax of the entire novel and were incredibly intriguing and left me wanting more after each page. In this installment I will be discussing chapters 7-9‚ more importantly Gatsby and Daisy. I will also be discussing the impact of Fitzgerald’s writing style on this portion of the book. These chapters mainly relate to Gatsby in one way or another‚ and put him in the spotlight. One morning‚ before going to town‚ Nick comes to the Buchanan house and finds Jordan and Daisy in white dresses
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Land Ownership in America During the 1700’s Native Americans in the early 1700’s saw land as a communal matter‚ while European people viewed land as an entity to be possessed and sold. To Native Americans‚ the concept of exchanging currency for land was undiscovered; property was to be used by all peoples of a tribe without tariff. However‚ Europeans had been doing this for a protracted period of time and the idea of boasting a plot of land was commonplace. When the British landed in Maryland
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Apply quality function deployment model in after-sales service improvements: case company X Logistics Master ’s thesis Ye Tian 2011 Department of Business Technology Aalto University School of Economics Abstract This study is to apply the quality function deployment (QFD) model in the Chinese heavy construction equipment market to improve the after-sales service. The main objectives of this study are to find out how to translate the customers’ needs into technical measurements by this QFD
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similar problems. Poverty is caused by insufficient resources‚ insufficient jobs‚ and lack of education. B. Statement of the Problem 1. What are the countries that are overpopulated? 2. Are the overpopulated countries suffering poverty issues? 3. How is the government of dealing with population control and poverty? C. Hypothesis Overpopulation is a huge problem to several countries‚ and it can be
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Sales Promotion Sales promotion is one of the four aspects of promotional mix. (The other three parts of the promotional mix are advertising‚ personal selling‚ and publicity/public relations.) Media and non-media marketing communication are employed for a pre-determined‚ limited time to increase consumer demand‚ stimulate market demand or improve product availability. Examples include: • contests • point of purchase displays • rebate (marketing) • free travel‚ such as free flights A good definition
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