service encounter. Academy of Management Journal‚ 44(5): 1018-1027. Rafaeli‚ A. and Sutton‚ R.I. 1987. Expression of emotion as part of the work role. Academy of Management Review‚ 12(1): 23-37. Schneider‚ B. 1994. HRM - a service perspective: towards a customer-focused HRM‚ International Journal of Service Industry Management‚ 5(1): 64-76. Craig C. Jutian 23 Solomon‚ M.R.‚ Surprenant‚ C ‚ Czepiel‚ J.A.‚ and Gutman‚ E.G. 1985. A role theory perspective on dyadic interactions: the service encounter. Journal
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theory.^ Basically‚ the model depicts interpersonal communication as each participant experiencing a conception of self and at least one other person experiencing that conception. Figure one is a pictorial representation of the self-validation model in dyadic situations. The model has three stages. At the first stage‚ person A meets person B. Each has a
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Although the nature of stereotypes are not essentially negative it has been found that stereotypes of out-group members are more likely to be negative than those of in-group members (Castelli et al. 2005; Perdue‚ Dovidio‚ Gurtman & Tyler‚ 1990). Despite this fact‚ engaging in stereotyping still occurs. In order to adequately understand why we continue to use stereotypes‚ when we know of the negativity that can be attached to them‚ several areas need to be considered. Firstly‚ in the context of this
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& Mento‚ A. J. (2002). A change management process: Grounded in both theory and practice. Journal of Change Mangement‚ 3(1)‚ 45-59. Retrieved August 17‚ 2006 from the EBSCOhost database. Gupta‚ A. & Kurian‚ S. (2006). Empowerment at work: The dyadic approach. Vision‚ 10(1)‚ 29-39. Retrieved August 15‚ 2006 from the EBSCOhost database. Kinicki‚ A. & Kreitner‚ R. (2004). Organizational Behavior. New York: McGraw-Hill. Kuzmenko‚ T. N.‚ Montagno‚ R. V. & Smith‚ B. N. (2004). Transformational and
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The word communication is taken from the word communicate which is also taken from the word commune. The word commune means to share ideas‚ feelings‚ according to the Grolier’s dictionary. Communication is the process of imparting or interchanging of thoughts and opinions by speech‚ writing or signs. There are several types and kinds of communication. Some types of communication are: mass communication‚ group communication‚ individual‚ public‚ interpersonal and intrapersonal communication‚ corporate
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The center of this paper has been at the dyadic level‚ where shifts in social connections have been inspected as they create starting with no outside help and advance into a more set arrangement of states of mind‚ practices‚ and perceptions about that relationship. In this paper we have built up
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The role of sport fan community in value co-creation1 Patrizia Zagnoli (zagnoli@unifi.it) Elena Radicchi (e.radicchi@unifi.it) Sport Management Laboratory‚ University of Florence‚ Italy Introduction The new complexity of the sport sector has a strong impact on the implementation of sport products that nowadays are an expression of manifold subjects. Planning‚ production‚ distribution and communication of sport contents involve numerous actors who participate in the implementation of sport with
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Studying Substantive Democracy Author(s): Lawrence R. Jacobs and Robert Y. Shapiro Source: PS: Political Science and Politics‚ Vol. 27‚ No. 1 (Mar.‚ 1994)‚ pp. 9-17 Published by: American Political Science Association Stable URL: http://www.jstor.org/stable/420450 . Accessed: 16/07/2013 10:32 Your use of the JSTOR archive indicates your acceptance of the Terms & Conditions of Use‚ available at . http://www.jstor.org/page/info/about/policies/terms.jsp . JSTOR is a not-for-profit service that
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Faculty of Business and Economics Management control of supplier relationships in manufacturing: A case study in the automotive industry Eli Pernot and Filip Roodhooft DEPARTMENT OF ACCOUNTANCY‚ FINANCE AND INSURANCE (AFI) AFI_0717 Management control of supplier relationships in manufacturing: A case study in the automotive industry Eli Pernot* Aspirant of the Funds for Scientific Research Flanders Katholieke Universiteit Leuven Naamsestraat 69 3000 Leuven - Belgium E-mail:
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concludes that the answer is no. A new theory of development is proposed: that socialization is context-specific and that outside-the-home socialization takes place in the peer groups of childhood and adolescence. Intra- and intergroup processes‚ not dyadic relationships‚ are responsible for the transmission of culture and for environmental modification of children ’s personality characteristics. The universality of children ’s groups explains why development is not derailed by the wide variations in
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