Quality – term used by customers to describe their general satisfaction with a product/service Quality dimensions: 1. Customer satisfaction 2. Employee involvement 3. Continuous improvement in performance Customer Satisfaction 1. Conformance to Specifications – process performance standards; relates to consistent quality‚ on-time delivery‚ or delivery speed 2. Value – how well a service or product serves its intended purpose at price customers are willing to pay‚ relies on customer’s expectations
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INTRODUCTION TO SIX SIGMA CONTENT FLOW… Understanding Six Sigma Definition World at Six Sigma examples Six Sigma Scale Why Six Sigma Six Sigma Methodologies & Tools Define Measure Analyze Improve Control WHAT’S IN A NAME? Sigma is the Greek letter representing the standard deviation of a population of data. Sigma is a measure of standard deviation (the data spread) σ μ SIX SIGMA IS … A statistical concept that measures a process
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to Detect Special Causes of Variation Lecture Outline • • • • • • • Basics of Statistical Process Control Control Charts Control Charts for Attributes Control Charts for Variables Control Chart Patterns SPC with Excel Process Capability Statistical QA Approaches Statistical process control (SPC) • Monitors production process to prevent poor quality Acceptance sampling • Inspects random sample of product to determine if a lot is acceptable Design of Experiments Statistical
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process which is designed to deliver product and services which are perfect on a constant basis. Six Sigma means at many organizations are simply means a measure of quality that strives for near perfection. Six Sigma is associated with process capabilities of greater than 1.5‚ which is called ‘World class Performance’. Sigma is statistical terms which connotes with standard deviation of process measured about its mean. Six Sigma refers to the number of sigma measured under a process as the variation
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Question: What is the difference between Sen and Nussbaum’s definition of agency? Sen looks at development ethics in two ways‚ through agency and well-being and achievement and freedom. He says that agency and well-being requires aid from individuals and institutions. Sen explains that there are two dimensions to agency‚ which includes achievement and freedom. According to Sen‚ agency achievement is realizing one’s goals and having reason to achieve or pursue those goals even if it does not benefit
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Executive Summary Toyota Motor Manufacturing (TMM) confronted with several critical issues. (See Appendix 1) These issues caused the insufficient Just-in-Time (JIT) system. The first two critical issues are too much dependence on sole supplier and insufficient information management. Since TMM failed to communicate with sole supplier KFS‚ they projected the production unrealistically. Also‚ because of incapability of KFS to supply the car seat demand‚ a growing number of cars sit off the line with
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INTRODUCTION Have you experienced purchasing a product then discovered that it is defective in some way or does not function the way it was designed to‚ or found that a piece of the product is missing or defective. As consumers‚ we expect the products we purchase to function as intended. However‚ producers of products know that it is not always possible to inspect every product and every aspect of the production process at all times. The challenge is to design ways to maximize the ability to monitor
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nationalism- patriotic feeling‚ principles‚ or efforts; can be an extreme form of this‚ a feeling of superiority over other countries. 2. militarism- the belief or desire of a government or people that a country should maintain a strong military capability and be prepared to use it aggressively to defend or promote national interests. 3. imperialism- a policy of extending a country’s power and influence through diplomacy or military force. 4. alliance- a union or association formed for mutual benefit
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Executive Summary Deutsche Allgegeinversicherung (DAV)‚ the second largest insurance firm in Germany‚ had decided to adopt a new quality improvement initiative: The Process Measurement and Improvement (PMV) in order to maintain its prominent position due to the looming competition and increasingly customer demands. Kluck‚ the architect behind Prozessmessung und Verbesserung‚ was head of Operation Development at Deutsche Allgemeinversicherung (DAV). The PMV project was a revolutionary effort to
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Case Study Harnswell Sewing Machine Company IME 460 Case Study 2 Phase 1 Introduction Harnswell Sewing Machine Company is dedicated to the manufacture of industrial sewing machines‚ has an experience of over 50 years in the market‚ this factory is specialized in the manufacture of automatic machines engaged in the manufacture of shoes‚ accessories and belts security. Natalie York is the manager of operations management
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