The Group PCCW Limited (PCCW) is a Hong Kong-based company which holds interests in telecommunications‚ media‚ IT solutions‚ property development and investment‚ and other businesses. The Company holds a majority interest in HKT‚ Hong Kong’s premier telecommunications service provider. HKT meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony‚ local data and broadband‚ international telecommunications‚ mobile‚ and
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Abstract The purpose of this report is to provide an understanding about Customer Relationship Management (CRM) and the reason why it is considered as an evolutionary breakthrough in today’s business world. To add further‚ this covers the importance of customer relationship management with respect to customer service and loyalty which results in profitability to a company in the long run. It also explains the development of the company’s vision to increase profits with the help of technology‚ people
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........................................................................................................................................................... 1 1. INTRODUCTION OF THE COMPANY 3 2. INTRODUCTION OF ONQ AND CRM 3 3. STRENGTHS OF CRM (ONQ) 5 4. DISADVANTAGES OF CRM (ONQ) 5 5. INFORMATION SECURITY MANAGEMENT 6 6. FUNCTIONS IN STRATEGIC PLANNING AND STRATEGIC LEADERSHIP 7 7. CONCLUSION 8 REFERENCE 9 1. Introduction of the company Hilton Hotels & Resorts are one of the most
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Centre for Management Technology Knowledge Park I Gr. Noida Acknowledgements If words are considered to be signs of gratitude then let these words Convey the very same My sincere gratitude to ICICI BANK for providing me with an opportunity to work with BANK and giving necessary directions on doing this project to the best of my abilities. I am highly indebted to Mr.Remay Verma‚ Branch Manager and Mr. Ravi Parmar (RM) company project guide‚ who has provided me with
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Management (CRM) has only been used since the early 1990s. IT companies have leaned to use the term CRM‚ to portray the software applications that automate the marketing‚ selling and service functionality of an organization. What is CRM (Customer Relationship Management)? A Frequently cited definition of CRM is “Customer Relationship Management is the establishment‚ development‚ maintenance and optimisation of long term mutually valuable relationships between consumers and organizations” (CRM UK Ltd
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increasingly more challenging. Employees were changing roles within the company and they had to change their strategic decisions in order to increase their revenues. NMSA decided to seek out a new management solution that would offer the dues billing‚ e-commerce‚ events‚ advertising‚ and public management that they required. Business Implications of the Problem Limitations of software allow for businesses room to explore alternative software that may better suit their needs or preferences. When
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10 Code of Ethics 10 The value of customer knowledge 11 From a technical point of view: 11 Practical value: from the point of view of the customer 11 Practical value: from the point of view of the supplier 11 Intrinsic Quality 12 The Role of CRM Systems in the Various Organizational Forms (People) 13 The capacity for empathy 13 The ability to create congruence 13 The ability to use an unconditional positive approach to the other person 13 The Waste Resulting from Poor Quality 14 Identification
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Literature review Customer loyalty has played an important role as having positive influence on profitability of a business. With regard to Bandyopadhyay & Martell (2007)‚ there are two main aspects in loyalty research which are behavioural loyalty and attitudinal loyalty. The former refers to the repetition of buying behaviour. On the other hands‚ the latter focuses on emotional engagement and psychological commitment towards the brand that can bring about the intention to purchase repeatedly
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Statement of Purpose After almost 2 and a half years of work experience as a software developer at zAxis‚ a firm that enables organizations to optimize performance and increase efficiency by managing knowledge‚ information & processes with intelligent computing solutions‚ I want to return to academics. And from the various range of courses available‚ postgraduate studies in Information Technology Solution(Database Development Profile) at Humber College matches my requirements in most of the areas
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Physics Project Report on Capillary Action Submitted To: Prof. Manjula Srivastava Faculty‚ RLB Date of Submission: 1st‚ February‚ 2015 Submitted By: Manisha Dubey Abhya Srivastava Shipra Yadav Shalvi Srivastava Class XI-A1 2014-2015 ACKNOWLEDGEMENT “It is not possible to prepare a Project Report without the assistance and encouragement of other people. This one is certainly no Exception” I would like to take opportunity to express my humble gratitude to Prof. Manjula Srivastava for providing
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