organisation‚ its staff and its services‚ and influencing our loyalty to it.” (Wirtz & Johnston‚ 2003‚ p.10) In relevance to the above quote‚ a RATER audit has been conducted on the customer service of the Commonwealth bank of Australia. The Commonwealth bank is the largest bank in Australia and has a leading customer base‚ so new or expert naive customers have a high expectation. Opening a new account can be a good example on how the commonwealth customer service works. Upon entrance to a commonwealth
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E-Commerce Adoption in Developing Countries: an Indonesian Study Sherah Kurnia Department of Information Systems The University of Melbourne 111 Barry St‚ Carlton‚ VIC 3010‚ Australia Ph: 61-3-8344 1534 Email: sherahk@unimelb.edu.au Abstract ELECTRONIC COMMERCE (EC) HAS THE POTENTIAL TO IMPROVE EFFICIENCY AND PRODUCTIVITY IN MANY AREAS AND‚ THEREFORE‚ HAS RECEIVED SIGNIFICANT ATTENTION IN MANY COUNTRIES. HOWEVER‚ THERE HAS BEEN SOME DOUBT ABOUT THE RELEVANCE OF E-COMMERCE
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integrate some of the operational functions‚ but had yet to connect them further. Due to changes in banking regulation‚ the US government had begun cracking down on new rules on financial reporting‚ asset quality‚ and capital requirements for the banks. The government wanted better controls from upper management and the only way First Fidelity could accomplish this was to integrate systems‚ management‚ and combine all eight financial institutions into a more consolidated with less autonomous feel
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Chemical Bank : Implementing the Balanced Scorecard Submitted By : Group 12 KUSHAL KISLAY FT151093 MEHUL JAIN FT152088 SIDDHARTHA PAUL FT154003 VIVEK KHATTAR FT154063 JAYANTH SATHEESH FT152025 Background • Chemical Banking Corporation was performing a radical organizational transformation into a marketfocused and customer-focused organization after the 1991 merger with the Manufacturers Hanover Corporation. • Shift its image from a narrow provider of traditional financial services to a broader
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Pilot project – 1999 • Hyderabad & RR – 2001 • Districts eSeva(Municipal Towns)- 2003 • RSDP & RAJiv 2004 • CSC 2009 Vision Meeting aspirations of citizens to provide Simple‚ Efficient‚ Convenient and Trustworthy Governance Building Trust Through e-Governance 4 Good Governance A Governance which Proactively and continuously leads to‚ where Citizen needs Least Assistance from it and has Least Interface with it 5 Good Governance through eGovernance eSeva Objectives • • • • • •
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COMPARATIVE STUDY OF COMMERCIAL BANKS AND CO-OPERATIVE BANKS Introduction The robust macroeconomic environment continued to underpin the financial performance of Indian banks during 2004-05‚ with major bank groups successfully weathering the impact of an upturn in interest cycle. The demand for credit was broad-based during 2004-05 with agriculture and industry joining the housing and retail sectors to drive up the demand for credit. A sharp increase in net interest income mitigated to a large
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to E-Business & E-Commerce Chapter 1: Framework for ECommerce Topics Covered Objectives How big is E-Business? What is E-Commerce? What is E-Business? How does E-Business differ from ECommerce? E-Commerce Framework Summary Further reading 2 April 25‚ 2012 Objectives Describe briefly the past‚ present and future of e-business Describe e-commerce Provide an example Provide an example Describe e-business Differentiate between e-commerce
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little information about the quality of the borrower (whether a good/safe‚ or a bad/risky borrower.) As a result‚ the bank cannot charge a higher interest rate to compensate the risk of the bad/ risky borrowers as those rates might not be viable for the safe borrowers. This adverse selection problem of the bank is solved by the Grameen Bank lending model. The crux of the Grameen Bank lending model is the feature of joint liability. This feature states that if a certain member of the group is unable
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História Económica e Empresarial aulas práticas 2010-2011 Texto 1 Kuznets‚ Simon – The Modern Economic Growth: rate‚ structure and spread Tópicos fundamentais a considerar 1. O crescimento económico moderno (CEM) como nova época económica 2. Principais características do CEM 2a) Agregadas 2b) Estruturais 2c) Internacionais 1 História Económica e Empresarial aulas práticas 2010-2011 Texto 2 Gerschenkron‚ Alexander – Economic backwardness in historical perspective Tópicos fundamentais
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www.sciencerecord.com Science Series Data Report Vol. 4‚ No. 1; Jan 2012 AN EMPIRICAL STUDY OF RELATIVE EFFICIENCY USING FRONTIER ANALYSIS APPROACH – A CASE OF ISLAMIC BANKS Khizer Ali (Corresponding author) Hailey College of Commerce‚ University of the Punjab‚ Lahore‚ Pakistan Tel: +923458800015 Email: vjkhizer@yahoo.com Muhammad Farhan Akhtar Hailey College of Commerce‚ University of the Punjab‚ Lahore‚ Pakistan Tel: +923464666786Email: vjfarhan@yahoo.com Shama Sadaqat Hailey
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