sectoral matrix of credits and deposits‚ and banks’ branch networking‚ among others. The restructuring policy of SAP‚ also‚ brought deregulations in the Nigerian banking system which encouraged many new banks to enter into the Nigerian banking industry‚ the results of which were shown in intense competition within and without the Nigerian banking industry. This increased competition resulted in banks seeking for clients and designing services that would meet clients’ needs and wants. Consequently‚ Nigerian
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Introduction E lectronic banking is an umbrella term for the process by which a customer may perform banking transactions electronically without visiting a brick-and-mortar institution. The following terms all refer to one form or another of electronic banking: personal computer (PC) banking‚ Internet banking‚ virtual banking‚ online banking‚ home banking‚ remote electronic banking‚ and phone banking. PC banking and Internet or online banking are the most frequently used designations. It should
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Banking Sector in India History‚ Evolution‚ Opportunities & Challenges Submitted by Mayank Kishore B039 Vivek Manjarekar B041 Anshu Kumar Sinha B064 Table of Contents Evolutionary Phase 3 Foundation Phase 3 Nationalization of Banks 4 Effect of nationalization 5 Reformatory Phase 5 First generation reforms 5 Impact of first generation reforms 6 Second generation reforms 7 Review of second generation reforms 10 Opportunities & Challenges 11 New banking licenses & key guidelines 11
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CUSTOMER DELIGHT IN BANKING SECTOR Introduction: Banks play an important role in the economy of any country. A sound and healthy banking system is a must for sustainable economic acceleration. Banks occupy a firm strategic position in the monetary and fiscal system of a country. As the world is changing and economies are growing; banks have undergone far-reaching changes in terms of its operations and functions it performs. The foundation of the banking sector is its customers. Customer delight
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Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research
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Corporate Governance Sophastienphong‚ Kiatchai and Kulathunga‚ A (2008) Getting Finance in South Asia 2009: indicators and analysis of the commercial banking sector. World Bank Publications. Williams‚ H.M and Shapiro‚ L (1979) Power and Accountability: The changing role of the corporate board of directors. Carnegie-Mellon. University Press. Web: Financial Sector Assessment Program (2003) Available from www.imf.org/external /pubs/ft/scr/2003/cr03321.pdf (Accessed: 13 August 2009). Mauritius Institute of
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Thesis-D Topic: The challenges of Legal and technical infrastructure of e-banking in India. Abstract Electronic banking has been successfully adopted by developed countries and has been fully embraced by all the stakeholders active in the process. But developing countries are still lagging behind to fully embrace the benefits of e-banking. This paper explores Technical and legal factors impacting e-banking adoption in India. The research framework consists of two dimensions; technology
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An Assignment On E- Banking Systems in Bangladesh: A study on Southeast Bank Limited Course Code: MGT-555 Course Title: Management Information Systems Submitted to: Md. Rahimullah Miah Lecturer Dept. of Business Administration Leading University‚ Sylhet Submitted By: Deboprio Kumar Baidya ID: 1301010725 MBA Program Dept. of Business Administration Leading University‚ Sylhet
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THESIS PAPER ON ’’The Scenario of Electronic Banking Service in Bangladesh: An Analysis on selected Commercial Banks of Bangladesh" (This paper has been prepared for submission into the Department of Business Administration‚ Metropolitan University‚ Sylhet‚ as a partial requirement for fulfillment of the MBA Program.) Submitted to Mr. Debashish Roy Senior Lecturer Department of Business Administration Metropolitan University. Submitted By Bishwajit
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Selected Bibliography 1. Adam N and Y.Yesha‚ “Electronic Commerce: Current Research Issues and Applications”‚ New York‚ Springer‚ 1996. 2. Abhijit Chaudhury‚ Jean-Pierre Kuilboer: e-Business And e-commerce Infrastructure: Technologies Supporting the e-Business Initiative‚ McGraw-Hill Irwin‚ 2003‚First Edition. 3. Agarwal P K‚ “Marketing Management : An Indian Perspective”‚ 6th edition‚ 2008‚ Prgati Prakashan‚ Meerut. 4. ArmStrong‚ Arthur and John Hagel III “The Real Value of Online Commodities”
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