FRONTIERS OF E-BUSINESS RESEARCH 2004 The Emergence and Evolution of e-Banking in Saudi Arabia: The Case of Samba Financial Group Mohammed Ben-Jadeed1; Alfonso Molina2 PhD Student‚ The University of Edinburgh‚ M.Ben-Jadeed@sms.ed.ac.uk 2 Professor of Technology Strategy‚ The University of Edinburgh‚ A.Molina@ed.ac.uk 1 Abstract The aim of the paper is to look at the emergence and evolution of e-banking in Saudi Arabia‚ with particular emphasis on the processes of how banks implement e-banking to improve
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CRM at Minitrex Introduction The case begins with Degas‚ Director of sales upset with his sales people‚ because the customers where repeatedly getting calls from the salesman without knowing that they are already the customers at Minitrex. Degas was unhappy with the systems being used at Minitrex. The sales people were using Customer contacts system‚ the creation of Bettman‚ VP of Marketing. He was appointed eighteen months ago in making efforts to centralize the sales and marketing activities. The
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References: * H Peeru Mohamed A. Sagadevan‚ 2010‚ “Customer Relationship Management – a step by step approach”‚ New Delhi‚ Vikas Publications. * IDC‚ 2004‚ “The Financial Impact of CRM”‚ a report
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Journal of Internet Banking and Commerce An open access Internet journal (http://www.arraydev.com/commerce/jibc/) Journal of Internet Banking and Commerce‚ August 2011‚ vol. 16‚ no.2 (http://www.arraydev.com/commerce/jibc/) E-Banking Security Issues – Is There A Solution in Biometrics? Amtul Fatima Scholar‚ Jawaharlal University of Technological studies‚ A.P.‚ India Postal Address: Tallakunta‚ Chandrayangutta x-road‚ Hyderabad -500 005‚A.P.‚ India Email: brackishsea@gmail.com ABSTRACT The
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Executive Report Customer Relationship Management IBM Institute for Business Value From social media to Social CRM What customers want The first in a two-part series IBM Institute for Business Value IBM Global Business Services‚ through the IBM Institute for Business Value‚ develops fact-based strategic insights for senior executives around critical public and private sector issues. This executive report is based on an in-depth study by the Institute’s research team. It is part of an ongoing
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The impact of IT in efficiency and effectiveness of banking sector in Sri Lanka THE INFORMATION TECHNOLOGY AND ITS IMPACT IN EFFICIENCY AND EFFECTIVENESS OF THE BANKING SECTOR IN SRI LANKA (WITH REFERNCE TO PEOPLE’S BANK AND PLC COMMERCIAL BANK PLC IN SRI LANKA) AUTHOR: M.R.M. FAZMEER 2005/2006 FMC SOUTH EASTERN UNIVERSITY OF SRI LANKA What is information technology? The study or use of computers and telecommunications for storing and sending Information (Oxford dictionary‚ 2003) “The information
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....................... 4 WHAT IS CRM? ................................................................................................................................................................. 4 EVOLUTION OF CRM ........................................................................................................................................................ 5 BENEFITS OF CRM ..............................................
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which need to strengthen no matter how good is it. There is some recommendation we would like to give Maybank. Currently‚ Maybank has go through many CRM project to increase customer retention beside attract more new customer. Based on that‚ we would like to recommend Maybank should build a higher customer service performance staff culture before the CRM project implemented. This culture can be build through strengthen the objectives of Maybank which is “humanizing financing service across Asia”. The
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CONTENTS INTRODUCTION OF VIDEOCON WBCMS VIDEOCN GENESIS CRM * Steps followed at genesis * Customer detail KPI ANALYASIS TAT REPORTS CONCLUSION INTRODUCTION— Videocon has wide range of appliances ranging from dth‚ refrigerator‚ led‚ ac etc. To provide customer support Videocon employs specially designed CRM software called WEBCMS. Videocon has customer support centre throughout the country to provide its services. CRM software not only to provide better services to its customer
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Technologies at Maruti Suzuki 4 Level of CRM 3.0 5 3.1 Data base 5 3.2. Direct marketing-Data analysis 6 3.3 Cross-selling of various value added services 6 3.4 4.0 Analytical CRM Customer Retention for Service at dealers‚ satisfaction‚ thereby‚ sales retention for the future 7 Operational CRM 8 4.1 Campaign management for promoting the special offers 10 4.2 SX4 Pre-launch Campaign management on MSD CRM 4.0 10 4.3 Insights for Dealer
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