* Introduction Meaning of customer relationship management (CRM) 1. A management philosophy according to which a company’s goals can be best achieved through identification and satisfaction of the customers’ stated and unstated needs and wants. 2. A computerized system for identifying‚ targeting‚ acquiring‚ and retaining the best mix of customers. Customer relationship management helps in profiling prospects‚ understanding their needs‚ and in building relationships with them by providing the
Premium Retailing Shopping mall
Banking sector Module name Research Skills Analysis Module code BM6914 Lecturer name Dr. Nicole Gross Submission date 23.04.2014 Number of words 4700 Sham Kamat 1769158 CHAPTER 1 – INTRODUCTION 1. INTRODUCTION The Purpose of this study to investigates relationship dimensions and studies the differences in perception o f customers with respect to services provided by five Indian banks. The
Premium Bank
Performance at a glance Summary Financial performance Profitability Cost Shareholders’ returns 01 03 05 05 09 10 Chapter 4: Financial position Balance sheet Asset quality Capital adequacy 15 15 19 23 Chapter 5: Sector commentary Focus on retail banking Financial Inclusion remain a top priority Making the best use of technology 25 25 27 28 Chapter 6: Regulation Regulations:
Premium Bank Operating expense Asset
Consolidated Banking Sector of Nigeria: Rhetorics or Realities J. David Agaba and M.S. Tenuche Department of Political Science Kogi State University‚ Anyigba Abstract: This paper interrogates the implications of the global economic meltdown on the Nigeria Economy within the framework of a consolidated Banking sector. It investigates the ability of the Nigerian financial sector to withstand the challenges of the global economic meltdown in the face of the current crisis facing the banking sector. W e argu
Premium Economics Bank Economy
E-Gov and Public Sector Reform: What roles for Government in e-Government? Matthias Finger Technology Policy Institute College of Management Ecole Polytechnique Fédérale Lausanne BAC 103‚ Station 5 CH-1015 Lausanne +41 21 693 00 01 matthias.finger@epfl.ch questions about privatization‚ de- and re-regulation‚ entrepreneurship and management in government‚ and others more. These questions are of course still relevant‚ even though less debated these days. The question in this paper therefore
Premium Public administration Government Public services
REPORT July 2002 Use the Balanced Scorecard to Execute CRM Strategy Viewpoint CRM is all about vision‚ strategy and implementation. Too many companies lead with technology‚ and fail. Changing behaviors and processes are key to implementing strategy. A Balanced Scorecard makes change manageable. Dynamics • Competitive pressures are driving companies to invest in CRM‚ even though 50% to 90% of CRM initiatives fail. The primary cause of failure is the inability to develop and effectively
Premium Customer relationship management Balanced scorecard Strategic management
BANKING Definition of Banking: According to Crowther‚ a bank "Collects money from those who have it to spare or who are saving it out of their incomes‚ and it lends this money to those who require it." In the words of Kinley‚ "A bank is an establishment which makes to individuals such advances of money as may be required and safely made‚ and to which individuals entrust money when not required by them for use." According to John Paget‚ "Nobody can be a banker who does not (i) take deposit
Premium Bank Fractional-reserve banking Cheque
Banking Introduction What is a bank ? A banker or bank is a financial institution that acts as a payment agent for customers‚ and borrows and lends money. In some countries such as Germany‚ banks are the primary owners of industrial corporations while in other countries such as the United States banks are prohibited from owning non-financial companies. Banks borrow money by accepting funds deposited on current account‚ accepting term deposits and by issuing debt securities such as banknotes
Premium Bank Cheque Interest
Banking Sector Reforms and NPA: A study of Indian Commercial Banks Meenakshi Rajeev H P Mahesh ISBN 978-81-7791-108-4 © 2010‚ Copyright Reserved The Institute for Social and Economic Change‚ Bangalore Institute for Social and Economic Change (ISEC) is engaged in interdisciplinary research in analytical and applied areas of the social sciences‚ encompassing diverse aspects of development. ISEC works with central‚ state and local governments as well as international agencies by undertaking
Premium Bank
Optimal CRM Implementation Strategies Seung Hyun Kim Department of Information Systems‚ National University of Singapore‚ Singapore 117417‚ kimsh@comp.nus.edu.sg Tridas Mukhopadhyay Tepper School of Business‚ Carnegie Mellon University‚ Pittsburgh‚ Pennsylvania 15213‚ tridas@cmu.edu A lthough companies have spent a great deal of money to adopt CRM (customer relationship management) technologies‚ many have not seen satisfactory returns on their CRM implementations. We study optimal CRM implementation
Premium Customer relationship management