O’Leary can be accredited with huge success. Ryanair use the internet to communicate with their customers. E-business and E-market place has given Ryanair huge opportunities to increase their profitability by reducing costs. E-business has meant that Ryanair can reach their customers directly. As Internet usage increases the opportunities available for Ryanair will also increase. E-business has given Ryanair the opportunity to remove intermediaries (Travel agents) and market directly to their
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Role of CRM in Retail CRM has been defined as a process; as a strategy‚ a philosophy‚ a capability‚ or as a technological tool .However‚ CRM is definitely more than just technology. While technology is a key enabler‚ it is only a means to the end and most authors view CRM as a combination of strategy and information systems focusing company’s attention on customers in order to serve them better (Chan‚ 2005). CRM is considered to unite the potential of relationship marketing strategies and
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1 India Equity Research | IT Sector Update IT Infosys versus TCS FY09 annual report analysis: Ten conclusions TCS and Infosys have been compared on financial performance quarter after quarter. Needless to mention‚ there are several key operational parameters that have driven their performance over the years. Some of them are shortterm measures towards achieving long-terms goals‚ such as: (1) investments in research and development (R&D)‚ patents and non-linear growth Kunal Sangoi +91-22-6623
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Global Research Sector Saudi Arabia Saudi Arabia Banking Sector Biggest beneficiary of the economic boom... September 2006 Global Investment House KSCC Sector Research Souk Al-Safat Bldg.‚ 2nd Floor P Box 28807 Safat .O. 13149 Kuwait Tel: (965) 240 0551 Fax: (965) 240 0661 Email: research@global.com.kw http://www.globalinv.net Global Investment House stock market indices can be accessed from the Bloomberg page GLOH and from Reuters Page GLOB Omar M. El-Quqa‚ CFA Executive Vice
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Malaysian Islamic banks for the period of 2005-2011. The stepwise multiple regression analysis and the moderated multiple regression (MMR) analysis will be used to analyze the data. Keywords: Islamic banking‚ internal banking ratios‚ external ratios‚ economic recession‚ conventional banking. Contents Abstract 2 1.0. Introduction 4 1.1. Background and Motivation 4 1.2. Objectives and Implications 5 1.3. Structure 8 2.0. Literature Review 9 2.1. Studies Conducted on Conventional
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E-ISSN 2281-4612 ISSN 2281-3993 Academic Journal of Interdisciplinary Studies MCSER Publishing‚ Rome-Italy Vol 3 No 5 July 2014 Business Process Reengineering in Organizational Performance in Nigerian Banking Sector Eke‚ Gift Juliet Adaku Ngozi Achilike Niger Delta University‚ Wilberforce Island‚ Bayelsa State‚ Nigeria Doi:10.5901/ajis.2014.v3n5p113 Abstract In this study‚ discussion which is an offshoot of the statement of the objectives‚ review of empirical studies and the theoretical framework
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Managing a CRM Implementation Customer Relationship Management Reserved Copyright 2007 Thomson Publishing: All Rights Wagner & Zubey Copyright (c) 2006 Prentice-Hall. All rights reserved. 1 Learning Objectives Describe the risks associated with implementing CRM applications Discuss the process of choosing from among various CRM alternatives and vendors Divide a CRM project into manageable phases Describe the CRM development life cycle Explain the importance of change management for CRM initiatives
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significant interest from both academicians and practitioners‚ customer relationship management (CRM) remains a huge investment with little measured payback. Intuition suggests that increased management of customer relationships should improve business performance‚ but this intuition has only inconsistent empirical or real world support. To remedy this situation‚ this study identifies a core group of expected CRM benefits and examines their ability to increase a firm ’s value equity‚ brand equity and
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.6 Research Methodology:..............................................................................................7 Limitations of the Study:.............................................................................................8 CRM and E-CRM implementation:...............................................................................9 Major Findings:.........................................................................................................13 Conclusion:...........
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POLY A study of the factors influencing customers’ loyalty in Namibian banking sector A research proposal submitted to the faculty of Economics and Management sciences in partial fulfilment for the Bachelor of Business Administration Degree By CARLOS NDESHY Student Number: 201034567 March 2014 Table of content Abstract Introduction Problem statement Overview Research objectives Research questions Key literature Research design and
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