Introduction to e-CRM • What is e-CRM? It’s a collection of tools that enables you to meet and exceed customer expectations. How? By identifying buying trends‚ simplifying online transactions‚ and creating better understanding of your customers. • e-CRM is based on customer information that personalizes interactions and simplifies the closing of transactions. e-CRM also helps you reach your customers at the right time and at the right place by helping you identify their needs and expectations.
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THESIS ON E-ENABLED RELATIONSHIP MANAGEMENT IN BANKING SECTOR IN INDIA EXECUTIVE SUMMARY Relationship banking may be defined as the provision of financial services by a financial intermediary on the basis of long-term investment in obtaining firm or customer specific information through multiple interactions with diverse financial services (Boot‚ 2000). E- Enabled Relationship
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INNOVATIONS IN BANKING SECTOR INTRODUCTION The term innovation means”to make something new”. Banks no longer restricted themselves to traditional banking activities but explored newer avenues to increase business and capture new market. INDIAN BANKING SECTOR From 1806 qualitative & quantitative changes have been taken place. With 1935 regulation RBI was proclaimed as central bank of India. In 1990’s greater emphasis was placed on technology & innovation. New concepts like personal banking‚ retail
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E-Banking 2013 4/6/2013 Table contents: Introduction ……………………………………………………………...1 Definition …………………………………………………………………1 How to use e-Banking…………………………………………………….2 Types of E-Banking……………………………………………………….2‚ 3 Why of e-Banking………………………………………………………...3 Popular services of E-Banking…………………………………………..3‚ 4 Mains function of e-banking………………………………………………4‚ 5 Advantages of E-Banking…………………………………………………5 Disadvantage of e-banking……………………………………………….5‚ 6 Features of e banking……………………………………………………
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We all know that leadership is a personal quality of an individual who organizes the efforts of the followers and directs their activities towards the achievements of organizational goals. It is always the ability persuade others to seek clear goals actively. Therefore leadership is an important quality for the development and success of organization. It is the manager in his leadership role who has to stimulate and inspire the employees of every organization to contribute willingly‚ cooperatively
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Information Systems in Banking Hubert Van de Vyver Kiev‚ 1-2 June 2006 This project is funded by the European Union and implemented by ING Institutional & Government Advisory Copyright © 2005 by ING Institutional & Government Advisory Services B.V. Introduction • Use and manage information systems to revitalize business process • Improve business decision making with information technologies • Gain competitive advantage on the market Management Information Systems in Banking - 1 Introduction Key
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Koskosas I. THE PROS AND CONS OF INTERNET BANKING: A SHORT REVIEW THE PROS AND CONS OF INTERNET BANKING: A SHORT REVIEW Ioannis KOSKOSAS University of Western Macedonia‚ Kozani‚ Greece ioanniskoskosas@yahoo.com Volume 1 Issue 1 / December 2011 Business Excellence and Management Abstract Bank fees often strike fear in the heart of the average banking customer. According to a survey by Bank-rate‚ a company that reports on banks and banking‚ customers continue to get smashed with higher fees‚ ranging
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SECTOR ANALYSIS BANKING SECTOR IN INDIA • SUMMARY GROWING LENDING AND DEPOSIT: Total lending and deposits have increased at CAGR of 22.8 per cent and 21.2 per cent‚ respectively‚ during FY06-13 • HIGHER ATM PENETRATION: Total number of ATMs in India have increased to 1‚04‚500 in 2012 and is further expected to double over the next two years • RISING RURAL PENETRATION: With the help of Financial Inclusion Plan (FY10-13)‚ the banking connectivity in India increased more than threefold to
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E-Banking INTRODUCTION A sound and effective banking system is the backbone of an economy. The economy of a country can function smoothly and without many hassles if the banking system backing it is not only flexible but also capable of meeting the new challenges posed by the technology and other external as well as internal factors. channel. The technology holds the key to the future success of Indian Banks.. The existence of Electronic banking also becomes inevitable due to the standards
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SCM IN BANKING SECTOR 1 PRESENTATION FLOW Service Industry – Features SCM in Service Industry Banking Industry – Overview Problem Statement Objectives for FY2010 Retail Banking (Liquidity and Credit Management) Credit Card Delivery Mechanism Corporate Banking HNI Banking 2 UNIQUE FEATURES OF SERVICE INDUSTRY The customer – a participant in the service process Simultaneous production and consumption Perishability Limited Scale Economies Labor Intensiveness
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