1973‚ FedEx believes that speed and reliability of deliveries are effective way to win customers and increase competitiveness in global market. Due to globalization competition‚ FedEx has invested in company’s information technology in order to cater to market’s needs. FedEx started to launch a series of technological system which provide additional services to customers. To compete globally‚ FedEx has started its logistics operation to generate positive effect on cash flow. Although FedEx is an
Premium Customer relationship management Customer service Brand
Executive Summary FedEx pioneered the modern global transportation industry and integrated information system into its business to provide seamless e-business solutions. Despite maintaining its traditions of “firsts” and out performing analyst expectations year after year‚ FedEx’s earnings took a turn for the worst in 1999-2000. Three core factors have been identified for the downturn; operational challenges and management issues‚ internet and e-business advancement‚ and competition. Issues such
Premium Express mail Customer service TNT N.V.
success 2 2.0 Reasons underpinning FedEx Corporation’s success 4 2.1 Strong Brand Image 4 2.2 Employee Service and Customer-oriented 4 2.3 The innovation technology 4 2.4 Innovative Culture 5 2.5 Strong Infrastructure 5 2.6 Large customer base and customer loyalty 6 3.0 Strategy Capability 6 3.1 Value chain 6 3.2 VRIN framework 9 3.2.1 Value: 9 3.2.2 Rarity: 9 3.2.3 Inimitability: 10 3.2.4Non-substitutability: 10 4.0 International Strategy 11 5.0 Leadership of FedEx Corporation 13 5.1 Leadership 13
Premium United Parcel Service Strategic management Management
Personal selling is the marketing task that involves face-to-face contact with a customer. Unlike advertising‚ promotion‚ sponsorship and other forms of non-personal communication‚ personal selling permits a direct interaction between buyer and seller. This two-way communication means that the seller can identify the specific needs and problems of the buyer and tailor the sales presentation in the light of this knowledge. The particular concerns of the buyer can also be dealt with on a one-to-one
Premium Sales Customer service Marketing
Movie clips ( the shower 1960) Student’s name Course title Lecture’s name Date The 1960 Alfred Hitchcock horror movie Psycho is a perfect example of a movie that largely depended on the procedure and technique of editing and sound mixing. The movie can be understood as perfect example where the editing and sound mixing were used to perfection. There are different types of shots that are used in the movie. The shot is distinct by editing but editing can also work
Premium Film Time Space
Summary FedEx has always been associated as a legendary company that pioneer and innovate along with the advance of technology. FedEx invented the air-ground transportation industry and overnight express delivery in 1971. And along the years‚ FedEx continues to bring out new innovations to the industry that offers value to customer and FedEx itself. FedEx also has grown much with its active acquisitions of companies that serve transportation and the supply chain of goods. In 1998‚ FedEx acquired
Premium Innovation Logistics Technology
FedEx Corporation Strategic Management Project Prepared for: DR. Robert Ch. Wood BUSINESS 189 – Strategic Management Prepared by: SAN JOSE CONSULTING GROUP: Billy CRANE Brad LANDTHORN Bob MIRI Jeremy RELPH Chris SANCHEZ Andrea VERNEROVA December 9‚ 2003 TABLE OF CONTENTS EXECUTIVE SUMMARY ……………………………………………………………… 3-5 Chapter I: HISTORY
Premium United Parcel Service
FedEx Corporation Strategic Audit May 14‚ 2004 MGMT 449 Prepared by: Clement Chen Lisa Duong Hideo Yang Marny Susanty Mario Vellandi Andrea Betro Forward: This company for this case analysis was chosen by me‚ Mario Vellandi. I found FedEx interesting because they are one of the top four logistics companies in the world with 2002 group revenues of $24.2 billion. Since I was studying the transport industry‚ I found them to be an excellent company to analyze while in Strategic Management
Premium United Parcel Service
FedEx Corp.: Structural Transformation Through e-Business Pauling Ng and Ali R Farhoomand The University of Hong Kong FedEx has built superior physical‚ virtual‚ and people networks not just to prepare for change‚ but to shape change on a global scale. to change the way we all connect with each other in the new Network Economy. FedEx is not only reorganizing its internal operations around a more flexible network computing architecture‚ but it’s also pulling-in and in many cases locking-in
Premium Logistics
document will cover when and how FedEx works and how they have contributed to technological advances in their line of work. After reading this document you will have a basic understanding of how they were started and how they have made technological advances to become one of the largest powerhouses in the parcel delivery service. FedEx today has become one of the largest companies not only in the United States‚ but in the entire world. FedEx is truly a global organization. FedEx unlike the other parcel delivery
Premium