| Assignment # 01:”Susan Munro ‚service consumer” | Case study | | A brief report on solving a case study full of services and identifying the need of solving it. Selecting the right service and analyzing the importance of doing so. | | Submitted by :Farah Zaidi | 9/29/2010 | | CUSTOMER SERVICE “The essence of good customer service is forming a relationship with customer- a relationship that individual customer feels that he would like to pursue.” TABLE OF CONTENT
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Case study: Manufacturing Supply Chain Logistics & Inventory Control A specialty chemical company with worldwide operations serving the electronics‚ surface finishing‚ and decorative industries engaged Daniel Penn Associates to improve its supply chain logistics and inventory control systems. At the time‚ the company had 14 manufacturing site‚ six R&D facilities‚ sales‚ and distribution centers worldwide and employs 1‚300 people. In their efforts to reduce finished goods inventories and expenses
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Control Environment Audit Work Program Project Team (list members): Project Timing: Date Comments Planning Fieldwork Report Issuance (Local) Report Issuance (Worldwide) Audit Objectives The purpose of this audit work program is to assess‚ at a high level‚ and validate key controls in place for the Control Environment. Inadequate or ineffective controls in this area may give rise to financial and operational risks. Risks addressed in this audit work program include: A code of conduct
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Executive Summary We recommend a single internal structure that includes all job families‚ and uses the same job point evaluation plan to evaluate all positions. The single structure will allow us to evaluate employees on an equal level and it will be easier for the employees to follow. The job point evaluation consists of a grand total one thousand points with 25% weighted towards Education‚ 20% weighted towards Experience‚ Technical‚ and Creativity/Innovativeness‚ and lastly 15% weighted towards
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INTERNAL AUDIT 1 Internal audit ‘Internal audit’ is an appraisal activity established by management for the review of accounting and internal control systems as a service to the entity. It reviews‚ monitors and make recommendations for the improvement of systems. Other activities include: Examination of financial information Review of economy‚ efficiency and effectiveness (‘value-for-money’ audits) Review of compliance with external laws and regulations Review of internal policies Review
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analyses on Accenture as a business entity that uses its unique set of resources‚ activities and capabilities that forms the basis of firm’s strategy. For this I have done the External environment analysis‚ internal environment analysis‚ SWOT analysis‚ competitor analysis. Also how it has tackled the dynamic external/internal environmental conditions effectively and its response to it and how Accenture has been able to decide on its strategies. I also captured the history‚ background‚ profile‚ financials
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presented in this report has not been submitted to any other university or institute for the award of any degree. Mr.RADHA KRISHNA‚ EXTERNAL EXAMINER Assistant professor Internal guide Mr. C.H.NARSIMHA REDDY HOD‚ DEPT.OF MBA MRITS DECLARATION I here by declare that this project report of PEPSICO Pvt ltd‚ submitted by me to the department of MASTER OF BUSINESS
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CASE # 1 - THE WOLVERINE FASTENER CO. The Wolverine Fastener Co. was founded 20 years ago by Roger Gordon and Edwin Andrews in Detroit. Wolverine’s early years were relatively unstable‚ and the company was on the verge of bankruptcy on more than one occasion. By 1983‚ however‚ Wolverine has blossomed into one of Michigan’s most prosperous manufacturers’ representative firms; in addition to many smaller product lines‚ Wolverine represented a major fastener corporation based in Chicago.‚ The
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The legal issue in this problem is whether the acceptance of the offer by Shum is made before communication of the revocation by Tam. A statement of sales offering to a specific person by one body is considered as an offer. In this case‚ Tam has sent a letter to Shum offering to sell him a quantity of household goods for HK$10‚000. Therefore‚ an offer by Tam has been made on 15th January. (the date that Shum receives Tam’s letter). According to The General Rule‚ an acceptance must be communicated
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be discussing the Clean Air Act of 1970 along with the amendments made in 1977 and 1990. I will discuss the law and some of the provisions that have been made. I will discuss the economic impact as a result of this law; if there are any fines‚ costs‚ or benefits economically along with data to support this information. I will also discuss my feelings on whether this law has been beneficial and also provide information to support my answer. Clean Air Act The Clean Air Act of 1970 is
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