TOTAL QUALITY MANAGEMENT Quality -is the ability of a product or service to consistently meet or exceed customer expectations. Though quality is an abstract perception‚ it has a quantitative measure. Q= (P / E ) ‚ where Q=quality‚ P= performance (as measured by the Manufacturer)‚ and E = expectations (of the customer). Total quality management -is a management system for a customer focused organization that involves all employees in continual improvement of all aspects of the organization
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1. Introduction The term experiment is defined as the systematic procedure carried out under controlled conditions in order to discover an unknown effect‚ to test or establish a hypothesis‚ or to illustrate a known effect. When analyzing a process‚ experiments are often used to evaluate which process inputs have a significant impact on the process output‚ and what the target level of those inputs should be to achieve a desired result (output). Experiments can be designed in many different ways to
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Case Study - Jose’s Authentic Mexican Restaurant Section1: Introduction Jose’s Authentic Mexican Restaurant is identified by its authentic style in terms of food and environment. It is proud to offer considerate services‚ and high quality food which makes with qualified fresh materials. So the overall quality of this restaurant is creditable. However‚ it is not yet perfect. I would say Jose’s has a great potential to be successful after it fixed all its problems‚ since it has a large number of
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(5) synergy in ingormationtechnology and telecommunications‚ which support AirAsia Internet and mobile phone bookings. ShinCorp. allows subscribers of the Shin mobile phone flagship‚ Advanced Information Service‚ being able toreserve tickets through its short-messaging service (SMS). AirAsia with its politically powerful backermay well grow up to bite. This helps it open the Thailand market he IPO strengthens AirAsia balance sheet‚ further cuts its existing lowcosts at 2.5 US cents per ASK and
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placement‚ product promotion or pricing. • Organizational innovation A new organizational method in business practices‚ workplace organization or external relations Business model innovation – changing the way business is done‚ for example‚ EasyJet‚ Dell computers and global outsourcing Supply chain innovation – improving the way
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Semester 2 2011/2012 Members: Mastura hashim 0735072 Muhammad safwan mohamad 0723979 Siti aqilah talib 0733292 Table of Content Executive Summary Decision Maker What should Ms. Choy do? ~Analysis: 1) SWOT analysis 2) Fishbone diagram 3) Financial evidence ~Alternatives ~Recommendation and Action Plan Executive summary: 1998‚ Excel Poultry & Meat Sdn Bhd (EPM) was a SME located in Kluang‚ Johor‚ operating business of chicken farming and supplying chicken throughout
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THY has some features that makes it strong in the sector. First of all‚ THY charges close to a discount-airline. Secondly‚ it offers a business class service on both overseas and domestic flights. Moreover‚ THY offers a frequent flyer program (an example to this is; Miles&Smiles) Fourthly‚ it competes with international and domestic airlines and long distance inter-city bus services (through price cuts). Finally‚ THY has the best landing slots (in Istanbul & Ankara) and it is the only Turkey based
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Introduction Ryanair is one of the most profitable low-cost and low-fare airlines in the world. Even though it was merely bankruptcy in 1991‚ it could stand up and become very successful by 1999. An issues was what led Ryanair to huge losses in 1991‚ how did it re-gain its position‚ and what lay ahead in the next century. Analysis Prior to 1991‚ Ryanair had suffered from continuous losses from 1985 to 1989. The first reason that put it into this situation was that it tried to position itself
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was mauled by her pet Fidden‚ who she had raised from a puppy Remarkably plastic surgeons managed to piece together Iona’s face and today the teenager has barely a scratch to remind of her of the terrifying attack. More... Blind woman refused easyJet flight because firm wouldn’t let her guide dog travel Dog-tired! How Romy the Irish Setter is struggling to cope with FIFTEEN headstrong and very hungry puppies But her mother Mhairi Manson‚ 39‚ said she was still struggling to sleep after witnessing
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Financial comparison of Ryanair and British Airways Aviation Finance 12CVC062 Balázs Baumgartner (B015926) 10/12/2012 Table of Contents Review of Ryanair’s and British Airway’s current financial situation ........................................................ 2 Liquidity ..................................................................................................................................................... 2 Performance and earning ........................................
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