CHAPTER 1 1. Quality is a dynamic state associated with products‚ services‚ people and environments that meet or exceed expectations of customers and helps produce superior value. 2. TQM (Total Quality Management) approach of doing business that attempts to maximize organizations competitiveness through the continual improvement of people‚ processes‚ products‚ services‚ and environments. 3. Key elements of TQ: Strategically based –having a comprehensive strategy plan
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Business Report – Sunshine Fruit Juice Sunshine Fruit Juices employs 100 people in its Queensland factory and supplies juice to large supermarket chains in Asia and North America. Customers have recently complained that the product has been damaged and bottles have been wrongly labelled. An increase in industrial disputes has also occurred due to a number of recent workplace accidents and demands from employees for higher wages. You have been employed by Sunshine Fruit Juices to prepare a report
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As defined by ISO: "TQM is a management approach of an organization‚ centered on quality‚ based on the participation of all its members and aiming at long-term success through customer satisfaction‚ and benefits to all members of the organization and to society." TQM nowadays is the mainstream of every business‚ since different companies using this method to become successful one. TQM was originated from “TOTAL PRODUCTIVE MAINTENANCE” (TPM) which was invented by Toyota Company. They solve their
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message‚ and a recipient. The communication process is complete once the receiver has understood the message of the sender. Total Quality Management: Total Quality Management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes. QM functions on the premise that the quality of products and processes is the responsibility of everyone who is involved with the creation or consumption of the products
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Manila Hotel. Built in 1909 and opened to the public 3 years later‚ the Manila Hotel is a good reminder to the country’s colonial past as well as of days of a bygone era‚ of knights and maids‚ of gentlemen and ladies‚ of taste and temperance‚ of quality and urbanity It was in the tenure of Governor General William Howard Taft when the beautification and planning of Manila were
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Introduction Quality of service has been studied in the area of business management for years because the market is more competitive and marketing management has transferred its focus from internal performance such as production to external interests such as satisfaction and customers’ perception of service quality. Based on this traditional definition of service quality‚ Parasuraman‚ Zeithaml‚ and Berry (1985) developed the "Gap Model" of perceived service quality. This model has five gaps:
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superb total quality management (TQM) process especially in maintaining the overall exotic ambience and the high quality food provided. All these strengths contribute to providing an unforgettable dining experience to its consumers and are reflected in their ability to retain consumers which is shown in exhibit 4 such that 65.7% of their customers are return customers. Benihana is able to minimize cost effectively without affecting the quality of food and service provided. From Exhibit 1‚ total costs
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Management Report Industry 3 Company 2: Preset name (please change): Industry 3 Company 2 September 24‚ 2012 Period number 0 1. Company 1.1 Decisions with effect in this period Lean management Payment of dividends 1.2 Results Company fixed costs Total throughput time Single shift Double shift 1.3 Indices Lean management [accumulated value] 350‚000 Euro 600‚000 Euro 70‚000 Euro 2 % 40 days 25 days 2. Sales 2.1 Decisions with effect in this period Product policy Alesa Bordo 200‚000 Euro 200
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Indian Ethos & Values in Modern Management “Certainly we should take care not to make intellect our God. Intellect has‚ of course‚ powerful muscles but no personality. It cannot lead. It can only serve. It is not fastidious about its choice of leaders (Mind or Soul). The intellect has a sharp eye for tools and methods but is blind to Ends and Values”. – Albert Einstein “It is already becoming clear that a chapter which had a western beginning in business management will have to have an Indian
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their progress. alliants were only been able to lay the base. The working of alliants was facing the problem of in cordiality to the total quality management philosophy. For alliants to eliminate the problem the quality process still needs a jumpstart ‚even the physicians show broader there view point‚ implementation of an IT system that fully supports total quality management by getting them the data and the important facts it need to have to in cooperate innovation in future in their organisation
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