Customer satisfaction with online banking services 1 Customer satisfaction with online banking services M.Tayyeb Masood Waqar Ahmed Author‚ Faculty of Management Sciences Muhammad Ali Jinnah University‚ Pakistan Abstract The study seeks to discover‚ what will be the main factors in customer satisfaction of electronic banking services in Pakistan? This paper inspects and study the most important factors in e-banking services in the Pakistan and customer„s evaluation of the electronic
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Electronic copy available at: http://ssrn.com/abstract=2185653 1 A TAXONOMY OF INTELLECTUAL CAPITAL: 2006-2009 POLISH BANKS PERSPECTIVE Karol Śledzik* University of Gdansk Faculty of Management Department of Banking ul. Armii Krajowej 101 81-824 Sopot‚ POLAND ABSTRACT The main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient)
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11.3) Advantages of matrix organization The matrix organizational structure divides authority both by functional area and by project. In a matrix structure‚ each employee answers to two immediate supervisors: a functional supervisor and a project supervisor. The functional supervisor is charged with overseeing employees in a functional area such asmarketing or engineering. Project supervisors manage a specific and often impermanent project. They absorb employees from various functional areas to
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The Mission of an Autoethnography In Mary Louise Pratt’s essay‚ “Arts of the Contact Zone‚” we are introduced to the idea of contact zones‚ autoethnography‚ and new ways of looking at common ideas. I wanted to see some examples of what she was really talking about. After reading John Edgar Wideman’s “Our Time” we can see that Pratt’s ideas and terms are accurate because they can be applied to this reading as well as others. "Our Time" is an autoethnography because it uses diffeerent points of
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The Pizza 3 Pizza Defined 3 Varieties in Pizza 3 Product Development: The Pizza 4 Ingredients and Varieties Selection 4 Quality Function Deployment 5 What’s QFD? 5 House of Quality 6 House of Quality of Pizza 9 Identify the customer wants 9 Identify how the product will satisfy the customer’s wants 10 Identify relations between our “hows” 12 Develop importance ratings 13 Evaluate competing products 14 Determine the technical attributes 14 Final HOQ of Pizza
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This week in clinical I was assigned a patient with contact precaution. I had never taken care of a patient who was on contact precaution‚ so I became very terrified. I didn’t know what to expect. I walked into the room wearing my PPE‚ shaking and expecting for the patient to be miserable because they are in a room alone and everyone that meets them has to wear that yellow gown. To my surprise‚ the patient was opposite of what I was thinking. The patient’s positive attitude‚ small stories‚ and funny
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Contents Page Introduction..................................................................................................................2 Brief Summary..............................................................................................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development Issues • New service
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Customer loyalty and customer satisfaction Customer Loyalty can be difficult to define given the different views that are presented within the literature. Zithaml‚ Berry and Parasuraman (1996) determine that loyalty includes a customer’s intention to stay with an organisation and that loyalty includes four elements: repurchase intentions‚ recommending the service provider to other customers‚ less complaints and tolerance of price increases. Oliver‚ (1999) provides a different definition and
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How to Use the Short Listing Matrix General principles: The short-listing process is confidential and the panel should be at least two members. Any member of the Appointment/Short-listing Panel‚ who knows any candidate‚ must declare this to the Panel Chair. The short-listing matrix should be used to record the process and will form part of the Recruitment and Selection documents kept by HR for legal reasons. DO NOT introduce any new criteria at the short-listing stage. Reasons for success and
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First Nations- European Contact From the moment the Europeans arrived on the coast of Northern America; the Indigenous people have felt the influence of their presence. From the start‚ this contact was beneficial to some of the Indigenous people‚ as they gained an ally in warfare and received many modern metal goods in trade. However‚ it did not take long for the negative effects of this contact to affect the Indigenous people. The contact affected and changed the Indigenous people of Canada socially
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